Latest Job Vacancies at Rafiki Microfinance Bank

Banking jobs, ICT jobs, Customer Care jobs,

Officer – Customer Experience

JOB DESCRIPTION

• Handle phone calls, emails, live chat messages, SMS texts, and support tickets for the bank.
• Attend to Communication via other forms of Media such as social media.
• Receive customer complaints, queries and document for action.
• Compilation of customer feedback report and analysis.
• Welcome customers/visitors visiting central office and ensure they are assisted efficiently.
• Follow up to ensure customer queries are resolved within stipulated SLAs.
• Provide support to other customer service in branch units as and when needed.
• Conduct internal and external customer surveys.
• Any other official duty that may be assigned from time to time.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE.

• Bachelor’s degree in social sciences
• 1-2 Years working experience.
• Interpersonal skills.
• Integrity.
• Teamwork.
• Critical Thinking.
• Empathy.
• Analytical skills.
• Decision-making skills.
• Time management skills.
• Confidentiality.

Officer – Information Technology Support

JOB DESCRIPTION

• Resolve IT system user queries and problems within the TAT.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining Banks and its affiliate IT systems.
• Troubleshooting system hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Creation of new users’ accounts and profile.
• Working with third parties to achieve IT related tasks.
• Perform preventive maintenance duties on IT system.
• Perform EOD, EOM, EOY procedures.
• Any other official duty that may be assigned from time to time.

KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE

• Diploma in IT related field.
• 1-2 years’ working experience.
• Integrity.
• Interpersonal skills.
• Demonstrable trouble shooting skills.
• Confidentiality.

APPLY HERE