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Branch Manager
Purpose of the Job:
The position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with the bank’s strategy.
Reports to:
Head of Branches
Job Description:
- Implement business development strategy to grow liabilities and assets at branch level
- Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews.
- Support marketing initiatives and give feedback on products performance in the branch markets
- Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general
- Ensure compliance with both internal and external regulatory requirements
- Review and report any Money Laundering risks associated with business processes and existing customer base.
- Develop the branch business strategy in line with the corporate strategy.
- Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability
- Oversee customer service delivery to maximize acquisition and retention.
- Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures.
- Maintain security of staff and assets at the branch.
- Provide leadership, direction and pace to branch team.
- Build, develop and maintain a high-performance culture.
- Identify knowledge gaps and recommend training and mentoring initiatives.
- Act as liaison between branch and other departments / units.
- Ensure implementation and compliance with policies and procedures
Knowledge; Skills and Experience required for this Role
- Bachelor’s degree in a business-related field
- 7-8 years’ experience
- Interpersonal skills
- Organization and planning skill
- Business networking skills
- Attention to details
- Negotiation skills
- Presentation skills
- Analytical skills
- Integrity
Assistant Manager – Security and Investigations
Purpose of the Job:
The position will be responsible for undertaking fraud and forensic investigations in line with the banks security policy and best practices
Reports to:
Senior Manager, Safety, Security & Investigations
Job Description
- Monitor and report any lapses in the implementation of the Bank wide fraud policy.
- Carry out fraud and forensic investigations for the bank on all matters pertaining to security breaches and report appropriately.
- Provide administrative support in following up of court cases ensuring proper documentation of investigation files.
- Collaborate with relevant internal stakeholders to ensure appropriate security incident management.
- Develop training programs and train staff on fraud detection, prevention, mitigation and reporting
- Proactively collect intelligence for security/safety of bank assets and mitigation of fraud incidents.
- Ensure all fraud records, files, internal and external correspondence are well maintained.
- Represent the department in all matters of investigations.
- Conduct vetting of all new staff joining the bank
- Any other official duty that may be assigned from time to time
Knowledge: Skills and Experience required for this Role
- Bachelor’s degree in forensics and Fraud investigation, security management or any other related course
- Certified Fraud Examiner (CFE) course is an added advantage
- 5-6 years Working experience, experience in a financial institution is a plus
- Licensed private security regulatory authority certification
- Good understanding of the relevant regulatory framework
- Excellent writing and communications skills.
- Organization skills
- Confidentiality
- Integrity
- Analytical skills.
- Proficiency in MS Office
- Product Knowledge
- People Management skills.
- Systems knowledge
Senior Relationship Officer – Chama Banking
Purpose of the Job:
The main responsibility of the jobholder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos.
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Reports to:
Branch Manager
Job Description
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from Chamas, Sacco’s, different entities and individuals.
- Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement
- Customer portfolio management
- Maintaining quality loan book
- Attending to Chama and Sacco meetings to cascade bank products and services
- Cross-selling of other bank products and services
- Liaison with the communities including barazas to bring Rafiki bank brand awareness
- Respond to queries related to Chama & Sacco business and timely resolving of customer issues
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time
Knowledge; Skills and Experience required for this Role
- Bachelor’s degree in a business a related field or equivalent
- 3-4 years’ experience
- Good product knowledge
- Interpersonal skills
- Presentation skills
- Negotiation skills
- Integrity
- confidentiality
Officer – Service Delivery (Teller)
Purpose of the Job:
The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the satisfaction of the customer.
Duties & Responsibilities
- Accurately handle cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements
- Receive cash and cheque deposits, verifying amounts, authenticity of currency and all other such requirements
- Post customer transactions to record transactions and issue dully stamped receipt for the same and ensure daily balancing
- Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents
- Bank accounts opening as and when required
- Responding to customer queries
- Preparation of cash repatriation
- Batching of entries and filing daily
- Ensuring at the close of the day the cash tallies with the system balance
- Arrange cash received in cash boxes and coin dispensers according to denominations
- Cross-selling bank products and onboarding customers
- Any other official duties that may be assigned from time to time
Key Competencies, Skills, Qualification and Experience
- Diploma in banking or related field
- 1-2 years’ experience
- Integrity
- Ability to multitask
- Keen on details
- Proficiency in MS Office
- Good communication and problem-solving skills
- Interpersonal skills
- Pleasant demeanor
Finance Manager – Cost Management
Purpose of the Job:
The position will be responsible for cost management, fixed assets management efficiently and effectively to achieve the bank’s strategic goals.
Reports to:
Chief Finance Officer
Job Description:
COST MANAGEMENT
- Formulating and implementing cost management initiatives in line with the bank’s strategy.
- Reviewing and presenting costs analysis reports to the CFO
- Perform periodic checks on the accuracy and completeness of the bank’s expenses
- Preparation of annual expense budgets.
- Budgetary control.
PAYMENTS
- Review for proper documentation and approval of payments as per the finance policy and approval matrix.
- Service provider relationship management.
- Ensuring that supplier reconciliations are done, and any outstanding issues resolved on time.
- Ensuring that payments are processed as per the set SLAs.
- Ensuring all statutory deductions and taxes are remitted on time.
- Reviewing and approving payments for subsidiary.
FIXED ASSETS MANAGEMENT
- Ensuring that all the new assets are verified and capitalized.
- Periodic fixed asset verification and tagging.
- Ensuring that the bank’s assets are insured against potential risks.
- Preparation of the fixed asset movement schedule monthly.
RECONCILIATIONS
- Reviewing monthly supplier reconciliations.
- Reviewing monthly GL reconciliations for fixed assets and accounts payable.
- Ensuring that the monthly stock take has been carried out and discussing the reports with the C.F.O.
- Supporting the audit process both internally and externally by providing all the required information within set timelines.
STAFF MANAGEMENT
- Managing direct reports and staff matters e.g. training.
- Prepare performance contract and BSC for staff
- Manage staff leave as per agreed leave plan
Knowledge: Skills and Experience required for this Role
- University degree in any business-related field or equivalent
- CPA (K) or equivalent
- 5 – 6 years’ experience, 3 of which should be in a supervisory role
- Quantitative and qualitative analytical skills
- Excellent communication and presentation skills
- A working knowledge of bank’s operating systems controls and general banking.
- Leadership skills to motivate and empower the team to reach organizational goals.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards.
- Performance Management skills to optimize employee productivity.
- Interpersonal skills to effectively communicate with and manage customer expectations (internal), and other stakeholders who impact performance.
- Planning & organizing skills to ensure proper management of objectives, tasks and responsibilities of the unit.
HOW TO APPLY
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00 pm.