Insurance jobs, Media jobs, Branding jobs, Jobs in Kenya
Operations Lead- Policy Administration
Key Roles and Responsibilities
- Assign duties to the Policy Administration unit within the Insurance Operations division.
- Develop and implement SLAs for Policy administration including team turnaround times for the team, performance metrics, and data entry standards.
- Ensure adherence to insurance policy creation guidelines, to make sure 100% correct data is fed into our Insurance CRM.
- Support the Head of Insurance Operations with reviewing Insurance contracts to ensure Policy Administration agreements align well for Turaco and our partners.
- Frequent training and updating the team on policy administration changes, and or changes to our Insurance CRM that affect policy administration.
- Organizing the policy Admin team to cover the data upload needs for 4 markets; Kenya, Uganda, Ghana and Nigeria.
Key Deliverables
- Consistent TATs for policy administration. Policy Administration is a key step in the Insurance journey at Turaco. Adhering to TATs at this stage ensures our products can reach customers on time and with little to no errors/issues.
- Team Performance Management: You will own the performance of the policy administration team including their productivity, efficiency, and quality metrics.
- 100% Policy administration data accuracy; Insurance policy data is paramount to other functions like accurate claims payment, premium pricing, and customer support.
Key Qualifications:
- Live Turaco’s values – Push boundaries, Work with excellence and Profound respect for the individual
- Bachelor’s degree qualification required. Background in insurance is a plus.
- Strong knowledge of and experience with Microsoft Office Tools, Insurance CRMs, and Data Analysis tools.
- General understanding of Insurance terminology and how it is applied to daily work.
- Sound interpersonal skills and communication skills.
- Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure, and meet tight deadlines.
- Willingness to work as a team member with people across geographies and cultures.
Graphic Designer
We are looking for a Graphic Designer to join our growing Marketing & Customer Experience team. This is an exciting opportunity to help us build our brand identity with visual storytelling that engages and inspires our audience. The ideal candidate will have a robust background in graphic design, preferably gained through working in an agency environment, and will possess a strong portfolio demonstrating their expertise.
Key roles and responsibilities:
- Design and develop graphic design outputs for our social media such as motion graphics, visuals, etc to support copy.
- Partner marketing design support such as visualization of reports, mood boards, dashboards, and easy-to-digest creative materials to partners as needed/requested.
- Design direct marketing materials required for launch, in partner branding. These include: Fliers, posters, cheat sheets, etc.
- Support internal marketing comms with materials as needed.
- Design company assets such as merchandise, deck templates, banners, signage, etc as needed.
- Collaborate with product management and engineering teams to define and implement innovative solutions for the product direction, visuals, and experience for our internal Insurance management system (TACO).
You will:
- Own and lead creative projects from ideation through to production.
- Follow established brand guidelines and deliver creative projects on time across multiple stakeholders.
- Manage multiple projects while ensuring deliverables are on a set timeline.
- Constantly bring new design ideas to the table that will help achieve brand & performance objectives.
- Work with the team to create templates for different types of creative assets, and maintain the design language consistency at all times.
- Ensure every creative asset meets its functional (readability, brand visibility, visual appeal, etc) and performance objectives (Engagement, Reach, Conversion, etc).
Key Qualifications & Your Profile:
- Live Turaco’s values – Push boundaries, Work with excellence, and Profound respect for the individual.
- 2-4 years of experience in Design. Experience serving both marketing/commercial and user design needs is highly preferred.
- Knowledge of multiple design tools such as; Photoshop, Illustrator, InDesign, AfterEffects, Figma, InVision, and more.
- Proficient in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) for creating and editing social media video.
- Strong communication, negotiation, and relationship-building skills with internal and external stakeholders.
- A willingness to roll up one’s sleeves and dig into details to solve problems and tackle hands-on work.
- Professional qualifications in Design, the Arts, Digital Media, or their equivalents.
Method of Application
Use the link(s) below to apply on company website.