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Centre Manager – Langata Freedom Heights
Responsibilities
Administrative Duties:
- Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times.
- Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures.
- Ensure that the service rendered far exceeds the patients’ expectations and meets the standards set by company in its operating manual, complies with medical practices and set laws.
- Ensure the Medical centre has sufficient supply of required equipment, stationery and drugs.
- Ensure all the required licenses are obtained, remain current and displayed within the Medical centre premises
- Monitor the performance of the Medical Centre in terms of revenue & profitability against targets and take corrective steps as required.
- Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.
Clinical Duties:
- Patient clinical management at Medical Centre; diagnosis and treatment of patients, Proper documentation of EMR (Electronic Medical records) and provide education to the patient and relatives/caregivers.
- Manage medical emergencies by ensuring emergency medical preparedness as the emergency team leader and ensure emergency drills are performed.Collecting, compiling and submission of accurate clinical reports and any other required documentation.
- Monitor adherence to the standardized hazardous and other waste disposal technique including all IPC measures.
- Actively participate in projects of quality healthcare such as CME’s, health talks, rational prescription audits, mortality audits, medical camps.
- Conduct mortality audits for all deaths occurring in the facility together with other staff working in the unit and share the reports with the supervisor.
- Lead the department in development, implementation and review of Standard Operating Procedures for the assigned department aimed at providing safe and quality healthcare to patients.
Requirements
- At least a Diploma/Bachelor’s degree in Clinical medicine and Surgery or its equivalent with a minimum of 3 years’ experience in a similar role in a busy Hospital.
- Registered by the respective professional body e.g. Clinical Officers Council of Kenya
- Valid Practice License
- BLS/ACLS Certification where its applicable
- Wide knowledge of the healthcare industry
- Strong business acumen
- Proven leadership, communication, interpersonal and decision-making skills.
Nurse – Nanyuki
Core Responsibilities
- Assess, plan, implement nursing interventions and evaluate patient outcomes and provide appropriate health care services
- Perform nursing procedures safely and efficiently
- Identify priorities and implement care based on individual patients’ needs and sound nursing judgment
- Implement patient flow process effectively
- Utilize the standards and procedures of nursing care to continuously improve the quality of nursing and exceed patients’ expectations
- Participate in quality audits within their departments; addressing identified gaps and concerns
- Be a role model of the nursing profession and exercise professionalism at all times, ensuring all patients are treated with dignity, privacy, and respect, and are encouraged to be involved in their care
- Communicate and act as liaison with patients, family, and health professionals in a manner that respects confidentiality and dignity
- Demonstrate understanding of and adherence to the Company’s infection prevention and control protocols and utilize infection control measures, to provide a safe and suitable environment for patients, staff and visitors etc.
- Safeguard all confidential information concerning patients’ treatment including their property
- Investigate patients’ complaints and incidents promptly in accordance with the Company procedures, and submit required reports within the same shift
- Be knowledgeable of the equipment in the department and to safeguard them from damage, wastage or lose
- Ensure accurate documentation, proper record keeping, submission to the next level (including MOH) and storage of data for continuity, quality and legal references
JOB REQUIREMENTS
Minimum Qualifications
- Diploma in KRCHN or a Bachelor’s degree in nursing (BScN)
- Be registered by the Nursing Council of Kenya
- Have a valid practice license
- Valid BLS Certification
- Proficiency in computer application packages
Experience
- Work experience of a minimum of two (2) years as a registered nurse in a hospital
Technical skills/Leadership competencies
- Excellent reporting and presentation skills
- Excellent communication skills – English and Kiswahili
- Wide knowledge of the health industry
- Good management skills
- Be a proactive team player with strong customer service and problem-solving skills
- Self-motivation and the ability to work with minimum supervision
Territory Sales Lead – Eastleigh
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Core Responsibilities
- Manage and oversee complete sales, account management, cash business and activation team for outpatient vertical for the assigned region.
- Drive sales activities in the assigned region and responsible for business growth.
- Achievement of monthly footfall and revenue target for FFS & Capitation, cash business and county sales for the assigned region.
- Preparation and timely submission of sales reports, participation in weekly, fortnightly and monthly review.
- Responsible for improving brand value and visibility by means of organizing activations/ medical camps and events.
- Manage and oversee activation/ camps/ events/ roadshows/community connect for all the schemes of outpatient vertical.
- Liaising with all insurances & Corporate officials, doctors, referring hospitals at Branch and territory offices.
- Responsible for customer delight for FFS, Corporate, Cash and County Scheme clients.
- Continuously work to understand the needs of insurance & corporate companies and large employers to be able to develop and sell solutions that meet their needs.
Requirements –Education, Skills and Experience:
- Bachelor’s or Diploma in Business related field
- At least two (2) years of progressive relevant experience in healthcare industry.
- Strong written and verbal communication skills
- Strong analytical skills
- Sharp business acumen, including the ability to assess risk
- Excellent sales, negotiation and public relation skills
- Good planning and organizational skills
Radiology Technologist – Langata Freedom Heights
Core Responsibilities
- Perform plain radiography work and ultrasonography
- Identify all patients properly by using two patient identifiers and utilizes universal protocol when performing procedures
- Review patient history and assess physician orders, applying specific departmental protocols for optimal results in the acquisition of data.
- Duly maintain imaging records and files of exams performed on patients
- Perform computed tomography procedures utilizing established scan protocols, including contrast administration without requiring constant supervision
- Utilize complex imaging equipment for the acquisition, analysis, reconstruction and documentation of image data and complete procedures according to protocol
- Ensure all exams within his/her area of responsibility are properly coded and tracked through system;
- All exams are properly networked to PACS for archiving and interpretation
- All charges are adequately entered for the exams performed
- Administer per oral, rectal and IV contrast as per physician orders/department policy and assess patients for potential risk factors prior to the administration of the contrast media required for the imaging procedure
- Demonstrate proper technique in venepuncture; demonstrate proper use of power injector according to set protocols set by department and/or manufacturer.
- Demonstrate the ability to communicate instructions to patients in a clear and concise manner and explain procedures to help allay the patient’s fears and solicit their cooperation
- Perform a variety of technical procedures that require independent judgement to adjust protocols, and initiative to apply prescribed ionizing radiation appropriately for diagnostic CT purposes
- Perform all aspects of CT imaging to include; Head, Neck, Chest, Abdomen, Pelvis Extremities, 3D Reconstructions of CT, Multi-planar Reformats CT and Angiographic studies when requested and/or when part of a standard procedure.
JOB REQUIREMENTS
Minimum Qualifications
- Degree/Diploma in radiography /Higher National diploma in ultrasound.
- Valid license from Kenya Nuclear Regulatory authority(KNRA)
- Registered by society of radiography in Kenya(SORK)
- Proficiency in computer application packages
Experience
- 2 + years of experience
Technical skills/Leadership competencies
- Excellent reporting and presentation skills
- Able to work as team member within the department and all other departments to expedite patient care efficiently
- Exceptional organizational, interpersonal and communication skills in order to explain procedures to patients
- Good observation skills and attention to detail
- Proactive team player with strong customer service and problem-solving skills
Junior Clerk – CSE – Olkalou
Core Responsibilities
- Welcoming customers /patients as they arrive at the reception and inquire how they would like to be assisted.
- Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
- Registering patients correctly on the Health Information Systems.
- Timely & correct billing of services rendered to clients on the relevant billing systems.
- Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.
- Assisting patients in understanding how their insurance coverage works, calculate and collect co- payments via the pay bill as per the insurance terms.
- Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services rendered.
- Responding to queries from customers and insurance companies, professionally, over the phone and through emails.
- Recording concerns for various departments and ensuring that call returns or feedback are done in a timely manner.
- Providing necessary information regarding the medical centers’ services and availability of the relevant service required.
- Obtaining necessary patient information on mode of payment, insurance; ensuring this is properly processed and recorded.
- Providing feedback and information to the claims team in a bid to streamline accounting processes.
- Submitting error-free invoices on time i.e., within 7 days.
JOB REQUIREMENTS
Minimum Qualifications
- Certificate/ Diploma in Health Records Management
Experience
- 1 Year in Healthcare/hospital set-up in the same role
Technical skills/Leadership competencies
- Proficient with Microsoft Office
- Strong interpersonal and communication skills
- People management skills
- Critical and analytical skills
- Eye for detail
- Excellent People Skills.