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Human Resources Officer
JOB PURPOSE
Responsible for administration across the full employee life-cycle including support with the recruitment process, manage and maintain employee data and general correspondences.
KEY RESPONSIBILITIES
- Serve as the employees first point of contact for advice, guidance on HR related matters, and responding to employee queries and requests
- Assist in compliance to Legal/Statutory and HR policies and guidelines within agreed standards and legislation
- Carry out HR transactional processes and procedures in recruitment, employee orientation and induction, payroll administration, leave administration, and employee relations to ensure efficiency and effectiveness
- Post all the job advert on relevant platforms, download all Cvs and provide the first long list of applicants to the manager.
- To ensure a smooth process of induction through preparation of induction file, filling of all necessary bio-data documents, staff sitting space, equipments and all other tools are ready.
- To ensure that all staff have been registered on the biometric system.
- Generation of staff attendance reports from the system and share with managers for relevant action to be taken.
- Track confirmations and contract renewal and share with HR manager
- Ensure up to date and accurate HR related data in all staff files
- Administration of staff benefits including the medical scheme and pension through reviewing invoices.
- Assist the HR manager to attend to minor staff grievances and disputes
- Coordinate staff training logistics, motivation and welfare activities
- To perform any other duty as assigned in line with the organization goals and objective
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- A bachelor’s degree in human resource management or a degree from any other discipline.
- Higher Diploma in Human Resources Management
- Member of IHRM
- CHRP will be an added advantage
- 3 years’ work experience in a bank will be added advantage.
- Possess a high degree of emotional intelligence and interpersonal skills
- Be adept at problem solving, including being able to identify issues and resolve programs in a timely manner.
- A person of high level of confidentiality and integrity
- People management Skills
- Attention to details
- Conscious of data accuracy and completeness
Debt Recovery Officer
JOB PURPOSE
To assist in executing debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis
KEY RESPONSIBILITIES
- Keep tracking outstanding debts.
- Plan course of action to recover owed money.
- Locate and contact debtors through structured field visits.
- Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
- Handle customers’ questions or complaints.
- Identify gaps in the system and recommend solutions.
- Build trust with debtors.
- Update account status and database regularly.
- Comply with requirements when legal action is unavoidable.
- Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Degree in a Business Management, Accounting, Finance or Business Administration.
- Professional banking qualifications will be added advantage.
- 2 years’ work experience in a bank as a debt collector will be added advantage.
- Experience in working with targets and tight deadlines.
- Knowledge of relevant legal requirements
- Good knowledge of MS Office and databases
- Good negotiation and persuasion skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills.
- High integrity.
Customer Service Advisor/Teller
JOB PURPOSE
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To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.
KEY RESPONSIBILITIES
- Receiving customers at the branch and attending to enquiries
- Receiving customers emails and phone calls and providing prompt feedback
- Engage customers with inactive accounts to activate them
- Assist customers in the account opening procedures
- Conduct KYC and AML verify customers’ credentials and information shared
- Report any fraudulent or questionable potential customers
- Share the bank product flyer and introduce the features to the customer for future follow up.
- Cross sell bank products to existing customers to increase product usage level
- Processing of deposit and withdrawal transactions
- Efficient execution client’s instructions and follow up
- Provide service feedback form to the customers
- Ensure the banking is well stocked with promo material and necessary stationery
- Authenticate all outward cheques and post in the system
- Cash management by tracking the level of cash in your till and the demand levels
- Keep the cash tills secure
- Management of turnaround time on customer queries
- Queue management in the banking hall
- Ensure the customer experience is commendable at all times.
- Monitor the ambience and cleanliness of the banking hall through the day
- Facilitate applications of ATMs and mobile banking services
- Coordinate the postage of parcels from branch to designated recipients and back
- Coordinate the branch meeting logistics
- Responsible for basic office supplies such as stationery, water etc
- To perform any other duty as assigned in line with the organization goals and objective
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Degree in a Business Management, Accounting, Finance or Business Administration.
- Professional banking qualifications will be added advantage.
- 2 years’ work experience in a bank will be added advantage.
- Excellent customer service skills
- Able to multitask.
- A fast learner
- Good communication and interpersonal skills
- Good marketing and People management skills
- Must be self-driven; possess excellent administrative, communication and interpersonal
- skills, strong organization, and negotiation skills.
HOW TO APPLY
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 13th July 2024. Only shortlisted candidates will be contacted.