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Sales & Operations Field Associate, Group
Position Description
The Sales & Operations Field Associate is responsible for maintaining strong continuity between field operations and the Global team. Reporting to the Group Director of Sales Operations, this role supports operational consistency, communication, and feedback between field teams and d.light’s offices. This individual will help monitor field activities, address operational challenges, and support the infrastructure within the framework of global-led strategies and initiatives. The ideal candidate is organized, proactive, and committed to facilitating a seamless operational flow across various teams.
Roles & Responsibilities
Daily Field Operations Support
- Field Operations Coordination: Work closely with field teams to ensure global strategies and initiatives are on track, coordinating schedules, resource needs, and troubleshooting operational issues as they arise.
- Stock Readiness: Ensure stock, equipment, and resources are in place and available to field teams, addressing any gaps or shortages quickly to maintain operational momentum.
- SEP Support: Maintain regular communication with SEPs to understand field conditions, resource needs, and logistical concerns, escalating challenges as needed.
Operational Troubleshooting & Escalation
- Issue Identification and Resolution: Identify and address common obstacles that hinder field productivity, coordinating with relevant teams to ensure smooth operations.
- Rapid Response Coordination: Serve as a key point of contact for on-the-ground issues, relaying urgent concerns back to headquarters and coordinating prompt solutions to minimize disruptions.
- Feedback Loop Facilitation: Establish and maintain regular touchpoints with field staff, collecting their feedback on operational efficiency, and sharing insights with the Group Director of Sales Operations for ongoing improvement.
Communication & Feedback Loop
- Regular Updates and Reporting: Keep field teams updated with important announcements, procedural changes, and best practices to ensure alignment with headquarters.
- Feedback Collection & Relay: Collect insights and feedback from field staff on operational processes, infrastructure, and resource needs, ensuring field perspectives inform management decisions.
- Information Sharing Across Teams: Work with different teams to circulate operational updates and ensure field learnings and best practices are shared across regions and functions.
Support for Infrastructure & Process Optimization
- On-the-Ground Process Checks: Conduct regular site visits to assess adherence to operational standards and provide support as necessary.
- Operational Improvements: Help identify areas for process enhancements, infrastructure adjustments, or resource improvements, working closely with the Group Director of Sales Operations to implement changes that improve efficiency and support growth.
- Training Support for Field Staff: Assist in organizing and delivering training materials and sessions for field teams on operational protocols and best practices.
Collaboration on Strategic Initiatives
- Assist with Product Roll outs: Support field teams during key product launches, ensuring all resources and guidance are in place for a successful route to market.
- SEP Retention Initiatives: Work with the Group Director of Sales Operations to implement initiatives that drive SEP engagement, satisfaction, and retention, fostering a motivated and reliable field team.
- Feedback for Tech & Process Improvements: Gather firsthand insights from the field to support the development and implementation of tech solutions and process improvements that streamline day-to-day operations.
Requirements
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KPIs
- Consistent support for field teams with minimal operational disruptions and high satisfaction.
- Effective communication and feedback loops between field teams and headquarters, enabling actionable insights.
- Timely resolution of operational issues and proactive identification of areas for improvement.
- Reliable support for strategic initiatives, such as product launches and SEP retention programs.
Desired Skills and Experience
- Strong organizational and problem-solving skills, with a proactive approach to managing daily operational tasks.
- Excellent interpersonal and communication skills to build effective relationships with field teams and headquarters.
- Ability to work effectively in a dynamic environment, handling daily operational needs with flexibility and resilience.
- Enthusiasm for supporting and empowering field staff, with a commitment to maintaining a smooth, feedback-driven operational environment.
Sales & Operations Strategy Manager, Group
Position Description
The Sales & Operations Strategy Manager, Group will play a pivotal role in supporting strategic planning, data analysis, and project execution to drive business growth. Reporting to the Group Director of Sales Operations, this role is focused on analyzing key metrics, identifying trends, and managing initiatives that align with the d.light’s long-term objectives. This individual will help refine data-driven strategies, optimize operations, and ensure that high-impact projects are executed effectively. The ideal candidate is highly analytical, detail-oriented, and skilled at both data interpretation and project management.
Roles & Responsibilities
Strategic Data Analysis & Reporting
- KPI Monitoring & Analysis: Track and analyze KPIs related to revenue, productivity, and infrastructure performance. Provide actionable insights and recommendations to support business objectives.
- Trend Identification: Leverage BI tools (Tableau) to uncover patterns, trends, and opportunities that inform tactical and strategic decisions.
- Comprehensive Reporting for Leadership: Prepare detailed reports and presentations for the Senior Management Team (SMT), and Executives, summarizing performance, highlighting key insights, and recommending actions.
Pricing Pivots & Maintaining Rigor
- Pricing: Ensure pricing remains logical and consistent across the product mix and in line with market demands.
- Pricing Margins: Analyze and adjust pricing/margin strategies as necessary along with Group Director of Sales Operations.
- Pricing Requests: Evaluate requests for price changes from OpCos and price additional products accordingly.
Project Management & Execution
- Project Planning & Coordination: Develop project plans, establish timelines, set milestones, and manage resources to ensure successful project execution.
- Project Management: Lead or support the execution of strategic projects, such as product roll outs, infrastructure improvements, and process optimizations. Ensure projects meet timelines, budget, and quality standards.
- Cross-Functional Collaboration: Work closely with teams across d.light, including field operations, product, credit, tech and finance, to coordinate resources, track progress, and address project-related issues.
Operational Process Optimization
- Data-Driven Operational Improvements: Use analytical insights to propose and implement enhancements to operational processes, improving efficiency and supporting growth.
- Bench marking & Best Practices: Identify internal and external benchmarks for productivity and infrastructure health. Implement best practices to drive performance improvements across Opcos and functions.
- Infrastructure Analysis & Optimization: Assess the health of distribution channels, stock management, and infrastructure to identify and resolve operational bottlenecks.
Stakeholder Communication & Support
- Regular Updates to Senior Management: Provide clear, regular updates on project progress, potential risks, and key milestones, ensuring alignment with senior leadership and key stakeholders.
- Feedback Loop for Continuous Improvement: Gather insights from field teams and other departments to refine strategies, operational processes, and project outcomes.
- Implementation of “Infra Circle” Knowledge Sharing: Support the facilitation of an “Infra Circle” to enable sharing of best practices, learnings, and insights across teams.
Support for Long-Term Strategic Planning
- SEP Revenue Share & Retention Model: Analyze data related to SEP (sales agents) performance and retention to support the development of a revenue-sharing model that aligns with business goals.
- Technology & App Development: Assist in developing tech-driven solutions that reduce operational costs and enhance process automation, supporting long-term efficiency and profitability.
Requirements
KPIs
- Consistent delivery of actionable insights from data analysis, leading to strategic improvements in revenue, productivity, or operational efficiency.
- Successful execution of high-impact projects, meeting all established objectives, timelines, and budget requirements.
- Proactive identification and resolution of operational bottlenecks and process inefficiencies.
- Effective knowledge sharing and collaboration across departments, resulting in increased alignment and best practice adoption.
Desired Skills and Experience
- Bachelor’s degree in Business, Economics, Data Science, or a related field.
- 4+ years of experience in strategy, project management, data analysis, or a similar role, ideally within a high-growth or operationally intensive environment.
- Strong proficiency with BI tools (e.g., Tableau, Power BI) and advanced Excel skills; familiarity with project management software (e.g., Asana, Trello, or Jira).
- Proven track record in managing projects from concept through to execution, with a strong attention to detail and an ability to manage multiple initiatives simultaneously.
- Excellent analytical skills and a data-driven mindset, with the ability to translate complex data into actionable insights and strategic recommendations.
- Effective communication and interpersonal skills, with experience working cross-functionally and influencing senior stakeholders.