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Teleradiology Assistant (Shift Supervisor)
Core Functions / Responsibilities:
In particular he/she will:
- Provide quick and real-time support to the assigned the Teleradiology using field country operations through live chat methods and emails for general support to the Teleradiology users, getting information on the daily caseload, fast notification of status of cases, correcting chest x-ray bio-data errors, guiding the staff on standard bio-data formats, and coordinating any related issues or changes in the CXR reports.
- Perform identification checking of the CXRs of immigrants and refugees sent to the Teleradiology Center for reading including full name, ID, age, sex and date of birth before uploading the image to eMedical to prevent substitution.
- Timely & properly upload the chest x-ray (CXR) images to eMedical website using the compression and renaming tool and cross check the correctness of the uploaded image for cases bound to different countries using the eMedical system such as Canada, Australia, and New Zealand, , which are sent from panel sites for Teleradiology chest x-ray reading and submitting the report to the website.
- Coordinate with the Teleradiology systems administrators for cases with issues which need system checking, troubleshooting or other technical actions in the Teleradiology systems.
- Notify the assigned Teleradiology Radiologists in the Telerad system when image uploading for each case is complete so that the radiologist will submit the chest x-ray reports to eMedical system. And assist the IOM Teleradiology Radiologist in copying the X-ray reports to eMedical, when needed.
- Make sure all the chest x-ray send from the field operations are all read and submitted to the eMedical system by checking the data in the Teleradiology systems and eMedical and following up the respective radiologists or field operations as needed.
- Prepare the daily summary of statistical reports on chest x-ray readings and eMedical submissions, send the reports to the field operations by email daily, and file the records in Teleradiology Center accordingly.
- Do the daily update of correct records/files in shared folders with complete biodata in a timely manner.
- Coordinate with the staff in IOM Teleradiology Center, Migration Health Support unit and Telerad support colleagues in Migration application Unit when necessary for getting more information and assisting others.
- Assist Teleradiology Administrative work such as Keeping track of consumables, follow up of purchases and payments and data reporting in the unit, when needed.
- Scan, photocopy and file medical documents, as required.
- Provide support during weekends, holidays, and night shifts or outside working hours as well as “stand-by” focal on a rotation basis as may be requested.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- University degree Information Technology, Business Administration, Psychology, Science fields, or a any other related field from an accredited academic institution, with two years of relevant professional experience preferably in administrative capacity or;
- Completed High School degree from an accredited academic institution, with four years of relevant professional experience.
Experience
- Experience with digital radiology and Teleradiology systems an advantage.
- Experience in Migration health work, screening health assessments and eHealth/eMedical services an advantage.
Skills
- Comprehensive computer skills in Microsoft Office, especially Excel.
- Advanced computer knowledge an advantage.
Languages
- Fluency in both written and spoken English and Kiswahili is required. Knowledge of French is an advantage.
Required Competencies
The incumbent is expected to demonstrate the following values and competencies:
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Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Other
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
How to apply
Indicate the Position Title & Vacancy Notice Number on the e-mail subject (Teleradiology Assistant (Shift Supervisor)- IOMRONBO/VN/054/2023), attach cover letter and CV with telephone and e-mail contacts including 3 Referees (Supervisors) to: IOM, RO Human Resources Department, via e-mail to ronairobihrdrec@iom.int
Administrative Assistant (Teleradiology)
Core Functions / Responsibilities:
In particular he/she will:
- Facilitate the timely and efficient completion of the administrative work of the Teleradiology Center in terms of procurement, human resources, or any other related matter and coordinate with respective units for the different activities, and perform housekeeping activities,
- Actively participate in various radiology related reports, data analyses and surveys. And assist in compilation of the monthly, quarterly, and yearly Teleradiology activity reports, in coordination with the respective colleagues, and assist in editing other material produced by the Center.
- Prepare the monthly invoices for billing non-IOM clinics for the Teleradiology service and the request for payment for the Teleradiology consultant radiologists, based on the summary caseload prepared by the Teleradiology data reporting and coordinate with the appropriate units and the clinics, and follow up to ensure timely billing and payments.
- Assist the documentation of resources and updating the information in the Teleradiology web-page keeping the records up to date and uploading current events and activities, guidelines, SOPs, manuals and other information related to the radiology services, in coordination with the respective colleagues in the Center and colleague in the field operations.
- Keep records and track expiry dates of the Teleradiology Center documents including contracts, Teleradiology service agreements, professional license, invoices, receipts, purchase requests and timely notify the respective bodies, and ensure timely renewal.
- Provide the necessary assistance to new staff providing the needed items and orientation including account creation, the necessary office equipment, and arranging security trainings.
- Coordinate the logistic arrangements for the Center events such radiology training workshops, staff travel, preparations for the meetings and high-level visitors, and yearly team building activities and social events of the Center as needed, in coordination with the respective units and staff in the Center.
- Coordinate with IOM country operations globally, the Teleradiology technical support team for different administrative matters as needed.
- Assist the Teleradiology workflow when needed, such as checking the bio-data on the Chest X-Rays, uploading the Chest x-rays to eMedical system, coordinate with focal persons in the country operation, the radiologists when the cases are ready for submission, and producing the daily start summary and communication the field missions.
- Provide support during weekends, holidays or outside working hours as well as “stand-by” focal on a rotation basis as needed.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- University degree in Business Administration, Social Science, Communication, or any other related field from an accredited academic institution, with three years of relevant professional experience preferably in administrative capacity or;
- Completed High School degree from an accredited academic institution, with five years of relevant professional experience.
Experience
- Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel.
- Experience and understanding of teleradiology an advantage.
- Previous work experience in an international organizations and companies an advantage.
Skills
- Comprehensive computer skills in Microsoft Office, especially Excel.
- Advanced computer knowledge an advantage.
Languages
Fluency in both written and spoken English and Kiswahili is required. Knowledge of French is an advantage.
Required Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Other
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
How to apply
Indicate the Position Title & Vacancy Notice Number on the e-mail subject (Administrative Assistant (Teleradiology)- IOMRONBO/VN/055/2023), attach cover letter and CV with telephone and e-mail contacts including 3 Referees (Supervisors) to: IOM, RO Human Resources Department, via e-mail to ronairobihrdrec@iom.int
Senior Teleradiology Assistant
Core Functions / Responsibilities:
In particular he/she will:
- Supervise the daily activities of the Teleradiology Assistants, ensuring that they effectively carry out their responsibilities. Handle any escalated issues that the G5 may be unable to resolve.
- Train new Teleradiology Assistants in procedures, tools, and software. Ensure that they are familiar with protocols and provide refresher when necessary.
- Implement a quality control process to review and ensure the accuracy of the work performed by the Teleradiology Assistants, including the correct uploading of CXR images and the accuracy of biodata.
- Monitor and evaluate the performance of the Teleradiology Assistants, providing feedback, addressing areas of improvement, and recommending training or development as needed.
- Identify and implement strategies for process improvement within the Teleradiology operations, ensuring greater efficiency and effectiveness.
- Engage with Regional Radiology Coordinator, the International Radiologist and colleagues from missions to discuss the needs, improvements, and challenges related to the Teleradiology workflow.
- Design and update SOPs for the department to ensure consistency in operations and to accommodate any changes or new requirements that arise.
- Act as the primary point of contact for resolving conflicts or disputes either within the Teleradiology team or with external stakeholders.
- Regularly communicate updates, challenges, and results to higher management. Also, review the daily statistical reports prepared by the Telerad Assistants to ensure accuracy and comprehensiveness.
- Perform other related tasks as may be assigned.
Required Qualifications and Experience
Education
- University degree in Health Sciences, Business Administration, Information Technology, Accounting or a related field from an accredited academic institution, with five years of relevant professional experience, or
- Completed High School degree from an accredited academic institution, with seven years of relevant professional experience.
Experience
- Experience with digital radiology and Teleradiology systems an advantage.
- Experience in Migration health work, screening health assessments and eHealth/eMedical services an advantage.
Skills
- Comprehensive computer skills in Microsoft Office, especially Excel.
- Advanced computer knowledge an advantage.
Languages
- Required: For all applicants, fluency in English and Kiswahili is required (oral and written). Working knowledge of French; and/or any other UN Official language is advantageous.
Required Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators level 2
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators – level 2
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Other
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
How to apply
Indicate the Position Title & Vacancy Notice Number on the e-mail subject (Senior Teleradiology Assistant- IOMRONBO/VN/053/2023), attach cover letter and CV with telephone and e-mail contacts including 3 Referees (Supervisors) to: IOM, RO Human Resources Department, via e-mail to ronairobihrdrec@iom.int
HOW TO APPLY
Send your application to ronairobihrdrec@iom.int