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Retention Officer

Job Description

  • Relationship Manager – Managing and retaining good relationship to ensure smooth & maximum retention of business.
  • Initiate approval of renewal terms in liaison with the underwriting team.
  • Arranging and attending renewal review meetings with intermediaries.
  • Responsible for the allocated renewal budget.
  • Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes.
  • Ensure premiums payments plans are obtained at the point of confirming renewals.

KEY TASKS AND RESPONSIBILITIES

  • Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
  • Maintain good relationships with intermediaries/direct customers and ensure maximum retention of profitable accounts.
  • Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
  • Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios.
  • Provide excellent and prompt service for maintenance of a positive reputation for the business.
  • Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
  • Maintaining and updating the renewal tracker  
  • Daily follow ups of renewals with the intermediaries through phone calls, visits and emails
  • Confirming renewals and obtaining the risk notes
  • Collecting market intelligence for strategic renewal decisions
  • Follow up on risk improvement implementations.
  • Quarterly and monthly review of performance and engaging clients/intermediaries for improvements
  • Support credit control by collecting all renewal premiums.

SKILLS AND COMPETENCIES

  • Product knowledge and functions of the various departments.
  • Presentation and negotiations skills

KNOWLEDGE & EXPERIENCE 

  • 3 years’ experience in the Insurance Industry

QUALIFICATIONS 

  • Business Degree
  • Insurance Qualifications

Closing Date

31 October 2023

Business Processing Officer – Temporary Employee

Job Description

  • A Temporary employee in the Rest of Africa business.
  • Provides a service as a temporary employee covering many fields.

Closing Date

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01 November 2023.

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