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Readvertisement : Junior Communications & Community Support Assistant

KEY ACCOUNTABILITIES (not all-inclusive)

Communications Media Support

• Initially support and eventually lead the management of UNIN’s social media accounts
• Monitor official UN social media accounts and other online sources and recommend relevant content for social media
• Curate UNIN’s online libraries and identify and add relevant content publications, webinars and other assets to UNIN libraries
• Monitor relevant innovation challenges and job openings and add them to UNIN’s online presence
• Monitor and analyse engagement across UNIN’s online platforms
• Support the preparation of publications, such as regular UN Innovation Updates and broader reports
• Develop a UNIN photo base with relevant metadata and tags to ensure digital accessibility

Web Support

• Manage and update UNIN’s website with new content (based on WebFlow)
• Create new website sub-pages to reflect UNIN’s ongoing work and priorities
• Support the maintenance and management of UNIN’s membership database (e.g. verification, data cleaning etc)

Event Support

• Support UNIN in setting up, scheduling and hosting events, including through
  • Creating and managing Zoom meetings and webinars
  • Arranging and leading technical rehearsals
  • Providing technical support during e-meetings
  • Analysing meeting data and feedback
  • Preparing and sending post-event communications

Community Support

• Provide overall community management support
• Support WFP and UNIN in building a local innovation community in Kenya (in collaboration with the WFP Kenya Innovation office)

STANDARD MINIMUM QUALIFICATIONS

• Education: Completed secondary school education. A post-secondary certificate or degree in communications, event management, digital learning, community management, public relations or a related discipline is desirable.
• Work Experience: At least 5 years of progressively responsible experience in communication, event planning, community management or related activities. With a relevant post-secondary degree, 2 years of experience.
• IT skills: Experience in using online platforms such as MailChimp, Zoom, WebFlow, Airtable and Zapier is strongly desirable
• Language: High proficiency in written and spoken English; knowledge of a second UN language is a plus.
• Mobility: Willing to travel as needed (not regularly anticipated).

Nutrition Intern

KEY ACCOUNTABILITIES (not all-inclusive)

Under the overall supervision of the Programme Policy Officer and direct supervision of the Programme Associate (Nutrition), the incumbent will perform the following duties: –

• Support in developing and implementing nutrition-specific and sensitive activities and monitoring processes as per the CSP.
• Respond to routine queries with readily available support by senior staff, and escalate where appropriate in order to provide a timely and accurate response to enquiries.
• Conduct field visits to project sites to monitor the implementation of projects, and support with the preparations and conducting of mission visits to project sites by senior WFP officers or donors.
• Assist in preparing nutrition-related reports and data analysis and ensuring deliverables adhere to WFP corporate standards and quality controls.
• Contribute to the writing of reports and funding proposals/concept.
• Accompany WFP official in nutrition related partners’ meetings, workshops, etc.
• Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

• Currently enrolled and have attended University courses in the last 12 months inclusive of having completed at least two years of undergraduate studies or have recently graduated in the last 6 months’ in Nutrition, Dietetics, Public Health or other related field.
• Strong attention to detail and accuracy is essential.
• Ability to write correctly in English and to communicate matters orally and in writing.
• Should be able to maintain accurate/precise records, to perform detailed work and to handle a large volume of work quickly and accurately under time constraints.
• Courtesy, tact and the ability to work effectively with people of different national and cultural backgrounds.
• Fluency in written and spoken English and Kiswahili.

KEY COMPETENCIES

• Capability Name Description of the behaviour expected for the proficiency level
• Programme Lifecycle & Food Assistance Can facilitate implementation of food assistance programmes under guidance using basic understanding of principles and good practices of programme design, implementation and monitoring.
• Transfer Modalities (Food, Cash, Vouchers) Demonstrates ability to facilitate, under guidance, food assistance programme implementation that deploys full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation.
• Knowledge of Specialized Areas Understands basic technical concepts and data and their relevance to food assistance programmes.
• Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
• Strategic Policy Engagement w/Govt Understands and applies basic principles of engagement with government counterparts at the national or local level.

KNOWLEDGE AND SKILLS

• Adaptable to an international, multicultural, and multilingual environment
• Availability and willingness to travel as required to different areas of Kenya
• Ability to work under minimum supervision
• Good communication skills and be able to work in a team

TERMS AND CONDITIONS

• Interns receive a monthly stipend from WFP depending on the duty station of assignment.
• WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
• WFP will recognize candidates’ educational credentials from recognized institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
• The internship duration is 8 months, full-time.

Monitoring and Evaluation Intern

KEY ACCOUNTABILITIES (not all-inclusive)

Under the leadership of Head of Field office and M&E assistant (UNV)

• Support process monitoring for all the CSP outcomes.
• Support review of all field monitoring reports for timeliness, completeness and quality highlighting gaps and or areas that need strengthening.
• Lead remote monitoring, working closely with beneficiary services unit and the senior M&E associate and UNV M&E assistant.
• Review field monitoring narratives and data submitted by field office to ensure consistency.
• Develop and Keep an updated system of results for all indicators monitored, tracking progress in achievement of the targets.
• Develop and keep an updated system for M&E monitoring requirements for field offices.
• Develop a system with all project sites, Update monitored sites for each activity against sampled sites working closely with the senior M&E associate to ensure sampling is representative and field offices are in progress of achieving their set monitoring targets, reporting and implementation of recommendation.
• Collate M&E related issues raised through weekly field office reports, follow up and or escalate as required.
• Support in developing and updating Kenya CSP M&E guidelines.
• Support in writing and disseminating monthly and quarterly M&E reports and developing action sheets with key findings.
• Support in updating COMET implementation.
• Support Outcome, reviews and evaluation processes.
• Support other M&E activities including but not limited to field and outcome teams technical support, trainings, CP reviews etc.
• Perform other related duties as required.

KEY COMPETENCIES

• Capability Name Description of the behaviour expected for the proficiency level
• Programme Lifecycle & Food Assistance Can facilitate implementation of food assistance programmes under guidance using basic understanding of principles and good practices of programme design, implementation and monitoring.
• Transfer Modalities (Food, Cash, Vouchers) Demonstrates ability to facilitate, under guidance, food assistance programme implementation that deploys full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation.
• Knowledge of Specialized Areas Understands basic technical concepts and data and their relevance to food assistance programmes.
• Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
• Strategic Policy Engagement w/Govt Understands and applies basic principles of engagement with government counterparts at the national or local level.

STANDARD MINIMUM QUALIFICATIONS

• Successful completion of secondary school education. A degree/diploma (Completed or ongoing)  in Social Sciences, M&E, Project Management, community development, Development Studies or statistics is desirable.
• Strong attention to detail and accuracy is essential.
• Ability to write correctly in English and to communicate matters orally and in writing.
• Should be able to maintain accurate/precise records, to perform detailed work and to handle a large volume of work quickly and accurately under time constraints.
• Should be able to work independently with minimum of supervision.
• Courtesy, tact and the ability to work effectively with people of different national and cultural backgrounds.
• Fluency in written and spoken English and Kiswahili.

IT Operations Officer (Global Operations Services Lead),SC9

ACCOUNTABILITIES/RESPONSIBILITIES:

Working in the Global Service Operations Unit under supervision of the Head of Unit, the Global Service Operations Team Lead will be responsible for the following duties:

1. Team management: Manage and coordinate a team of IT support staff including the capacity building of staff to ensure individual and team objectives are met in compliance with relevant corporate policies including workplace culture.
2. Resource management: contribute to the development of plans and budgets; monitor overall team staffing needs; participate in the recruitment processes for the team; perform periodic performance reviews and advise on areas of improvement; lead reviews of any processes that require decision making that affects the overall team.
3. General management: oversee the portfolio of operations and support projects; resolve queries and escalations that touch on operations of the team; manage escalations from team concerning third level support; work with team to drive efficient, accurate and timely responses and resolution to the end users.
4. Service delivery: with team leads, plan training and communication to clients and end users of IT services, understand and resolve issues, and ensure IT policies, procedures, systems, and tools are correctly applied to assist WFP staff conduct their work; manage the implementation of new corporate field solutions for use in WFP operations by staff and external parties; interact effectively with internal and external colleagues and user groups to understand their needs and provide effective support.
5. Development of integrated IT support services: liaising with the Problem and Incident Managers  perform analysis, troubleshoot and resolve service requests and incidents reported; analyze and translate end user specifications to technical requirements and liaise with third level support teams in development of the same; monitor the implementation of policies and standard operating procedures; identify areas of continuous service delivery improvements by the Operations team with other team leads; actively participate in presentations and/or demos of all release candidates by third level support and pass on the knowledge to the team members.
6. Any other duty that may be assigned.

DELIVERABLES AT THE END OF THE CONTRACT:

• Analyzed service management results and recommended service enhancements.
• Participated in business process improvements and identified service management improvements.
• Managed team in issue and problem resolution, user advisories, and solution provision
• Escalated unresolved problems to a higher level of support, monitoring until resolved
• Assured continuous problem and incident support while supporting Country Offices business continuity such as through TDYs

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Advanced University Degree in Computer Science, engineering or other relevant field, or First University Degree with additional years of related work experience or trainings/courses

Experience:

At least 3 years’ experience in computer systems or the technology field

Knowledge & Skills:

• Advanced computer literacy skills.
• Ability to adapt to a range of operating systems.
• Advanced knowledge of technology for development solutions.
• Good understanding of computer systems, mobile devices, and other technology products
• Excellent communication skills, customer oriented and collaborative hands-on team member
• Ability and willingness to operate in difficult living conditions including remote field sites and respond to emergencies including over weekends.
• Ability to work independently

APPLY HERE