Medical, Healthcare, Human Resources, HR,
Care Manager
Job Objective/Purpose
- Monitor ongoing quality, productivity, efficiency and cost effectiveness of services and liaison person with third party payers.
Key Responsibilities
- Conducts daily in patient rounds of the specific scheme beneficiaries admitted in the hospital. To ensure timely and appropriate admission, diagnosis, and treatment, care of patients and advise the hospital and the corporate accordingly.
- Ensure only authentic pre-authorizations are issued for clients seeking medical services in collaboration with the clinical medical team.
- Draw monthly reports for specific corporate clients inclusive of trends,analysis, market intelligence for improved business development
- Liaise daily with other concerned units especially credit control and clinical department to seek amicable solutions to problems related to our billing and invoicing system.
- Conduct a regular review of the case process to identify gaps to enhance profitability as well as efficiency and effectiveness in the case management process.
- Enhance customer experience – establish and maintain good relationships with external and internal stakeholders such as underwriter’s, brokers, agents, and policy holders.
- Source, analyze and provide relevant information to the management for further decision making.
- Support development of a preventative care program through health talks, wellness, that is a key value proposition to the hospital business chronic disease management program.
- Prepare the business reports on a daily or weekly basis as and when need be.
- Ensure incidents are documented by respective staff and discussed with the head of department at all times.
- Attend inter-phasing departmental meetings and convene meetings every fortnight to identify gaps in care co-ordination in-order to improve services.
- Collaborate and co-ordinate with other departments, Consultants and other Clinicians to improve overall health service delivery in the department.
- Conduct continuous impact assessments and identified the most appropriate strategies to bridge established gaps in order to enhance efficiency in service delivery.
- Induction of new staff working in inter phasing departments as per the departmental/unit procedure manuals.
- Continuously improve on the hospital business NPS
- Any other duty as assigned by the supervisor in line with the job description.
Personal Specifications
- A BScN in nursing and administrative training
- Valid Kenyan nursing practice license.
- 3 years proven experience as a care manager.
- In-depth knowledge of health and safety guidelines and procedures
- Extensive knowledge of insurance policies
- Knowledge of legal regulations and best practices in healthcare
- Excellent knowledge of emergency care
- Excellent interpersonal and communication skills
- Attention to detail
- Result oriented and ethical
Health Promotion Coordinator
Job Objective/Purpose
- Utilize a public health approach to create, provide, and coordinate wellness and health promotion, health outreach, prevention programs and services. To deliver successful schools health promotion and learner’s rescue program.
Key Responsibilities
- To establish successful and functional school health clubs in all schools involved in the program.
- To establish successful and functional Avenue Learners emergency rescue subscription service.
- To grow the number of schools involved in the school’s health promotion program.
- To grow the number of schools and lives subscribing to the Avenue Learners emergency rescue service.
- To leverage on the school’s health promotions program to create commercial opportunities and gains for Avenue Healthcare.
- Coordinate the planning and delivery of wellness programs including health awareness and educational campaigns, behavior change programs, health assessments and health screenings at all designated client locations.
- Understand and be able to evaluate the application of health communications, health behavioral theories and models within all clinical health promotion settings including coaching.
- Coordinate planning, delivery and monitoring of the chronic disease management program including its health awareness and educational campaigns, behavior change programs, health assessments and health screenings at all designated client locations.
- Develop partnerships with various stakeholders aimed at delivery of health promotion programs.
- Develop curricula for health promotion programs.
- Coordinate and offer training based on the health promotion programs to all stakeholders.
- Deliver culturally appropriate, research and evidenced-based health promotion, and employee wellness (fitness/nutrition/weight, life-cycle health, and disease management) programs.
- Plan events; organize screening days; and conduct outreach activities, which may include, but is not limited to conducting health screenings.
- Develop protocols and evaluation strategies for wellness program delivery, including (but not limited to) health screenings, flu clinics, physical activity classes, nutrition and fitness coaching, presentations/workshops, health promotion materials, and wellness events.
- Research and develop health promotion strategies (video content, mass messaging, etc.)
- Track outcomes, analyze data, and provide recommendations for program improvement.
- Reviews and evaluates available methodologies for Health Promotion programs.
- Maintains knowledge of current trends in the field of Health Promotion.
Personal Specifications
- Bachelor’s degree in nursing, health promotion, public health, social work, nutrition, or related field of study preferred.
- Experience in health promotion, wellness programs or health education.
- Relevant professional experience in human services field required
- Minimum of 2 years’ experience preferred
- Excellent interpersonal and communication skills
- Attention to detail
- Result oriented and reliable
Human Resource Assistant
Job Objective/Purpose
- Support the administration and implementation of Human Resources policies, processes, and procedures to achieve organizational objectives.
Key Responsibilities
- Support the recruitment and induction processes and ensure new staff joining the organization go through the entire recruitment and on boarding cycle and that all documentation required is on file.
- Carry out timely reference checking for all new staff and follow up with HROs to ensure timely confirmations at probation period end for new employees.
- Support and coordinate performance cycle by ensuring timely compilation of documentation and reporting.
- Support and coordinate staff training and ensure training records are up to date.
- Ensuring up to date capture of all staff information in HR to result in accurate reports.
- Provide administrative support for ER and exit processes including collating the data from exit interviews, timely responses.
- Maintain and manage HR administrative costs including ensuring accountability for stationary and other costs resulting in a cost reduction.
- Maintain up to date contracts, licenses for all medical staff, including locum to ensure compliance and accurate data base.
- Providing support in the timely generation and consolidation of HR reports.
- Maintain an efficient filing system for HR department.
- HRMIS Registration of new staff
- Maintain confidentiality at all times.
- Any other duty as assigned by the supervisor in line with the job description.
Personal Specifications
- Bachelor’s Degree/Higher Diploma in Human Resource
- Registered and licensed with IHRM
- 1 year experience
- Excellent interpersonal and communication skills
- Attention to detail
- Result oriented and reliable
Nurse – NICU
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Job Objective/Purpose
- Adhere to Avenue Healthcare’s defined policies, protocols, procedures, and standards.
Key Responsibilities
- Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
- Ensure the unit is financially viable and demonstrate growth through;
- Offering quality care to patients and ensuring good working relationship with our stakeholders
- Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorisations and documentation has been done.
- Ensure that Avenue corporate governance policies are adhered to.
- Prevent, detect and report any fraud or criminal activity
- Liaise with the Nurse in charge to fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
- Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
- Record all sentinel incidents/events and report within 24 hours using the provided tools
- Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
- Supervise patient attendants as per their job description
- Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
- Appraise the next of kin on patient’s goals of care
- Ensure recording and safe keeping of patient’s valuables
- Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
- Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
- Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
- Educate patients and family on issues relevant to their health
- Prioritization of patient needs in a documented nursing care plan.
- Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly A checklist should be kept and updated on the 1st and 16th of every month, and as needed.
- Update doctors/consultants on patient’s progress and any critical values as soon as they are available
- Perform all invasive nursing procedures under aseptic technique
- Enter unit specific data daily and promptly
- Ensure all the relevant consultants have explained procedures and have obtained consent
- Complete official checklists for all patients prior to procedures(theatre, radiology, renal)
- Ensure patient privacy and confidentiality is maintained at all times, as per policy.
- Drug administration;
- Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
- Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
- Keep D.D.A. drugs safe and drug register properly per unit requirements
- Refund all unused drugs immediately
- Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
- professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
- Client satisfaction (patient, consultants and others)- ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved issues to the Unit Manager and demonstrate follow-up and improvement.
- Any other duty as assigned by your immediate supervisor in line with the job description
Personal Specifications
- A Higher Diploma in Nursing. A Bachelor of Science in Nursing is an added advantage and desirable
- Higher Diploma in Critical Care Nursing (KRCCN)
- A valid nursing council of Kenya license
- Up to date BLS, ACLS/ATLS certificate
- 2 years’ experience in nursing
- Excellent interpersonal and communication skills as well as attention to detail, results oriented and reliable
Unit Manager – Physiotherapy
Job Objective/Purpose
- To improve the medical condition of a patient by using a variety of treatments to alleviate pain and restore function or, in the case of permanent injury or disease, to lessen the effects of any dysfunction.
Key Responsibilities
- Assess patients’ total physical function and mobility.
- Design and implement a treatment plan based on the patient assessment.
- Ensure that the treatment plans, daily, weekly or other scheduled plan which include using specialized techniques.
- Ensure patients safety in a clean environment
- Ensure patients are educated on their needs especially those who need long term rehabilitation strategy
- Attend hospital rounds as required.
- Maintain a good knowledge of patients, their assessment and management.
- Understand and carries out doctors instructions promptly
- Liaise with the Hospital Manager to ensure that all the necessary equipment is available.
- Ensure all equipments are in good working condition.
- Keep regular inventory of equipment.
- Maintain a service checklist for all equipment.
- Timely escalation of repair / replacement of equipment to the Hospital Manager.
- Ensure decontamination of all equipment is properly and appropriately done after every use.
- Ensure a low invoice rejection rate by enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices.
- Ensure that all services provided are accurately and timely billed.
- Collecting data and compiling monthly reports as required.
- Ensure increase in the services offered in the department. Support marketing activities to ensure growth in client numbers.
- Maintain good relations with our stake holders.
- Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement.
- Ensure that patient confidentiality is maintained at all times.
- Ensure adequate Knowledge of Avenue Policies & Procedures
- -The Physiotherapist will ensure that he / she has read, understood and is conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services and adhere to Government and respective professional standards of care and treatment of patients
- Any other duty as assigned by the supervisor in line with the job description.
Personal Specifications
- Bachelor’s Degree/Diploma in Physiotherapy Registered and licensed with the Kenya Society of Physiotherapists (KSP)/PCK
- 2 years’ experience
- Excellent interpersonal and communication skills
- Attention to detail
- Result oriented and reliable
Method of Application
Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 18 th August 2023.