Latest Recruitment at Ecobank Kenya

Managerial Jobs, Jobs in Kenya, Bank Jobs,

Business Analysis & Insight Manager

JOB PURPOSE

The Business Analysis & Insight Manager provides data-driven insights and analysis to support strategic decision-making in Ecobank’s remittance and fintech operations. The role involves generating comprehensive reports, analyzing trends, forecasting performance, and optimizing business strategies based on data insights.

JOB CONTEXT

The Business Analysis & Insight Manager operates within a fast-paced, data-driven environment where real-time insights are essential for business growth and market responsiveness. With fintech and remittance being highly competitive sectors, data analytics play a critical role in uncovering hidden trends, optimizing operations, and driving customer-centric innovations. This role requires agility in handling large datasets, translating complex data into strategic recommendations, and fostering collaboration between cross-functional teams.

KEY RESPONSIBILITIES

 Business and Financial Performance

• Data Analysis: Analyze business performance data to identify key trends, risks, and opportunities for optimization in Ecobank’s remittance and fintech services.
• Financial Forecasting: Leverage data insights to forecast financial performance, helping shape growth strategies and operational efficiencies.
• Pricing & Product Analysis: Conduct pricing analysis, product performance reviews, and monitor customer accounts to provide actionable recommendations for revenue growth.
• Competitive Analysis: Collect and analyze competitive intelligence to strengthen Ecobank’s market position and drive business growth.

Customer Excellence

• Stakeholder Reporting: Prepare regular reports and interactive dashboards for senior management, highlighting key performance metrics and providing actionable insights.
• Customer Insights: Work closely with sales managers to provide data-backed insights that support customer retention, acquisition, and overall business growth.
• Customer Monitoring: Conduct regular account analysis to identify patterns and propose corrective actions, ensuring that customer needs are met efficiently.

 Leadership and People Management

• Cross-functional Collaboration: Build strong relationships with various teams, including sales, marketing, and product development, to drive cohesive decision-making processes based on data.
• Knowledge Sharing: Provide mentorship and guidance to teams on how to interpret data insights and make data-driven decisions for business improvement.

Process, Control, and Operational Performance

• Operational Efficiency: Develop and refine internal processes for data collection, analysis, and reporting to improve efficiency and data accuracy.
• Data Integrity: Ensure the integrity and confidentiality of data used for analysis, adhering to strict data governance and ethical standards.
• Automation & Tools: Drive the use of business intelligence tools and automation to streamline data reporting and decision-making processes.

Strategic Initiatives

• Strategic Recommendations: Provide data-driven recommendations that support Ecobank’s strategic initiatives, including product development, market expansion, and partnership growth.
• Innovative Insights: Lead initiatives for deeper data mining and exploration of new trends and opportunities to inform business strategies.
• Risk Identification: Analyze risks based on data patterns and trends to propose proactive solutions for business continuity and sustainability.

KEY SUCCESS FACTORS

• Data Accuracy: Ensuring high levels of accuracy in data reporting and analysis, enabling informed and confident decision-making.
• Actionable Insights: Providing timely and relevant insights that directly contribute to revenue growth and operational efficiencies.
• Operational Efficiency: Streamlining data management processes and improving reporting speed to provide real-time insights to decision-makers.
• Business Growth: Enabling measurable business growth through data-driven strategies, performance optimization, and market expansion initiatives.
• Compliance & Data Governance: Ensuring adherence to data governance standards, ethical data handling, and maintaining confidentiality of sensitive information.

JOB PROFILE

Education

• Bachelor’s degree in Data Science, Business Analytics, Economics, Statistics, or a related field.
• Certifications in Data Analytics, Business Intelligence tools, or Data Science are desirable.
• Advanced degree or MBA with a focus on data analytics or business intelligence is an advantage.

Experience

• More than 5 years of experience in data analysis and data mining with mastery-level proficiency in Microsoft Excel.
• Data-driven with strong analytical ability and hands-on approach.
• Highly organized, able to prioritize tasks, and work under pressure in a rapidly evolving environment.
• Adept at developing and executing actions synthesized from analysis of issues.
• Detail-oriented with a belief in the value of process.
• Flexible, self-motivated, team-oriented, and open to change.
• Excellent communication skills and ability to interact with people globally in a multicultural environment.
• Experience in a similar industry (technology/telecommunication) is advantageous.
• Mature, proactive attitude, time-sensitive with a sense of urgency, and teachable.

Skills and Personal Attributes

• Advanced skills in analyzing large datasets, statistical analysis, and delivering actionable insights.
• Strong understanding of financial metrics, KPIs, and how business insights can drive revenue and operational improvements.
• Proficiency in business intelligence tools, data visualization software, and statistical programming languages.
• Ability to translate complex data into clear, concise reports and presentations for non-technical stakeholders.
• High level of accuracy and attention to detail in data analysis and reporting.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Fluency in English is essential; fluency in French is an asset.
• Commitment to maintaining data confidentiality and integrity, adhering to ethical standards in data handling.
• Excellent problem-solving and critical-thinking skills.

Head of Business Remittance & Fintech Growth

JOB PURPOSE

The Head of Business Growth is responsible for strategically developing and expanding Ecobank’s remittance and fintech services across targeted markets. This role focuses on increasing market share, onboarding new partners, and significantly boosting remittance revenue in key corridors. The incumbent is a visionary leader who identifies and captures new business opportunities, ensures the execution of growth strategies that align with the Group’s overall objectives, and fosters innovation within the team.

This role directly manages the Business Development Manager, Account Manager, Partner Success Manager, and Regional Growth Manager, overseeing their activities to ensure cohesive and effective execution of business growth strategies.

JOB CONTEXT

The Head of Business Growth operates in a highly competitive and dynamic fintech and remittance landscape. With increasing competition from fintech players and emerging technologies, the role requires a deep understanding of market dynamics, technological advancements, and regulatory landscapes. This position is crucial to ensuring Ecobank remains agile in capturing new opportunities while addressing customer needs and remaining compliant with regulatory frameworks. The incumbent must be a strategic thinker capable of balancing long-term growth with immediate operational efficiencies.

KEY RESPONSIBILITIES

Business and Financial Performance

• Revenue Growth: Develop and implement strategies to achieve at least a 30% annual increase in inbound and outbound remittance revenues.
• Market Expansion: Identify and capitalize on market trends and opportunities to expand Ecobank’s footprint in the remittance and fintech space.
• P&L Management: Monitor financial performance, ensuring that all growth initiatives contribute positively to the bank’s profitability.
• Strategic Planning: Drive the development of strategic plans for business expansion, optimizing resource allocation to meet financial goals.

 Customer Excellence

• Partnership Building: Build, maintain, and enhance partnerships with fintech companies, regulators, and payment service providers to expand Ecobank’s service offerings.
• Customer Satisfaction: Oversee initiatives to enhance customer experience, ensuring that product offerings meet customer needs and market demands.
• Feedback Loops: Establish feedback systems to capture customer insights and inform product development and service enhancements.

Leadership and People Management

• Team Leadership: Lead, mentor, and manage a team comprising the Business Development Manager, Account Manager, Partner Success Manager, and Regional Growth Manager, fostering a high-performance and collaborative culture.
• Performance Management: Set clear KPIs and objectives for team members, monitor progress, and provide coaching to ensure target achievement.
• Talent Development: Promote continuous learning and development within the team, ensuring that talent is nurtured for succession planning.

Process, Control, and Operational Performance

• Partner Onboarding: Oversee the onboarding process for new partners, aiming to streamline the process and reduce the average onboarding time to 60 days.
• Operational Efficiency: Collaborate with internal teams to ensure seamless execution of promotional campaigns, partner onboarding, and business operations.
• Compliance & Risk: Ensure that all business growth activities comply with legal, regulatory, and internal policy requirements, fostering a culture of compliance.

Strategic Initiatives

• Innovation & Growth: Encourage innovative approaches to business expansion and customer engagement, ensuring Ecobank remains at the forefront of the remittance and fintech landscape.
• Cross-functional Collaboration: Work closely with Product Development, Compliance, Legal, Treasury, Risk, and Technology teams to execute growth initiatives and promote Ecobank’s services.
• Market Leadership: Position Ecobank as a market leader in remittances by identifying and implementing breakthrough innovations and strategic initiatives.

JOB PROFILE

Education

• Bachelor’s degree in business, Economics, Finance, or a related field.
• MBA or advanced degree in Strategy, International Business, or a related field preferred.

Experience

• Minimum of 8 years of experience in business development, with at least 3 years in leadership roles focusing on fintech, remittance services, or financial services.
• Demonstrated success in driving significant revenue growth in international markets; experience in African financial landscapes is a strong advantage.
• Proven track record of onboarding and managing partnerships with global fintech players and payment service providers.
• Strong knowledge of cross-border payment systems, digital wallets, mobile money ecosystems, and emerging fintech trends.
• Experience in managing and developing high-performing teams.
• Familiarity with regulatory compliance in the fintech and remittance sectors.

Skills and Personal Attributes

• Exceptional ability to lead, motivate, and develop a diverse team of professionals, fostering collaboration and high performance.
• Strategic thinker with the ability to identify long-term opportunities and develop actionable plans.
• Proven expertise in building and maintaining relationships with senior-level executives and decision-makers in fintech and remittance sectors.
• Strong commercial acumen with an understanding of financial performance, business planning, P&L management, and ROI analysis.
• Analytical skills to interpret market data, identify trends, and translate them into actionable business strategies.
• Excellent communication skills, both verbal and written, with the ability to present complex concepts to diverse audiences.
• Familiarity with fintech platforms, digital transformation initiatives, and innovation in financial services.
• In-depth understanding of compliance requirements and regulatory frameworks in fintech and remittance industries.
• Strong negotiation skills with a proven ability to secure favourable terms and agreements.
• Ability to work effectively in multicultural environments and adapt to various cultural contexts.
• Fluency in English is essential; proficiency in French is an added advantage.

Apply Now