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HR Operations & Total Reward Lead

Job Purpose

The job holder is responsible for scaling up HR Service Delivery and provide distinctive employee experience as well as operational excellence in HR Services. Accountable for HR Governance, standards, processes and procedures. Responsible for all Risk and controls and assessment and remediation activities. Provide leadership and administration for employee total reward. Custodian of HR Policies, Records and MI.

Key Responsibilities     

• Propose innovative strategic initiatives in employee compensation and benefits as well HR Services
• Lead strategic initiatives designed to ensure long term process improvement, cost reductions, and increased efficiencies.
• Oversee establishment of key Service Level Agreements, quality targets and key performance indicators.
• Understand varying business needs and priorities and align HR Operations priorities and ensure stakeholder expectations are met.
• Collaborate with key stakeholders to deliver a total reward design, employee experience improvements, and operational excellence including quality assurance.
• Lead the research, preparation, modelling and communication of HR Services plans, analyze projections and monitor expenditures before final approval by Senior Management.
• Direct staff communications and education campaigns related to pay and benefits to ensure improved colleague experience.
• Oversee the compensation and benefits administration to ensure proper benchmarking research and market competitiveness by the bank.
• Provide support and guidance to HRBPs, HR specialists, Line Managers on internal processes and procedures related to different HR Services.
• Partner with other areas to promote education efforts that drive employees and line managers to fully utilize available systems and tools as well as support in driving compliance to the relevant employment regulations, legislation and bank policy requirements.
• Drive optimization of HR Technology and processes to simply and create exceptional customer experience.
• Lead alignment between IT, Finance, HR Operations to drive optimization of available and planned HR Systems and technologies.
• Contribute to the strategic direction of Human Resources through active participation on HR Operations Special Projects.
• Management of third-party suppliers in compliance with the procurement policies.
• Oversee the settlement of experts, supporting in the securing of housing and work permits in liaison with immigration.
• Operational management of the staff medical scheme, Group Personal Accident (GPA) Group Life Scheme, Pension.
• Provide leadership, coaching, mentoring and performance management, workload of the HR Operations team.
• Provide regular and accurate progress reports and updated plans to key stakeholders and ensure timely and accurate reporting.
• Be the focal point of contact for HR Audits- interface with I&M Bank Internal audit and Operational Risk Management teams on a range of governance requirements e.g. audits, attestations and control issues arising.
• Define, plan and conduct regular snap checks, conformance tests and deep dive audits.
• Oversee remediations of ineffective issues arising from the snap checks, conformance tests and audits.
• Take ownership of the Risk Management process for HR including risk reporting to Senior Management.
• Manage the BCM for HR

Job Dimensions:

Financial Responsibility:

•  HR Operational Budget

Job Specifications

Academic Qualifications

• Bachelor’s degree in accounting, Data analytics

Professional Qualifications / Membership to professional bodies/ Publication

• Diploma IN HR
• CHRP
• CPA(K)

Work Experience Required

• Eight (8) years’ relevant experience with over Four (4) years in management in a similar organization.

Competencies:

• Strong leadership skills
• Demonstrate high levels of integrity.
• Technology and domain knowledge.
• Strong problem-solving and analytical abilities.
• Project Management skills.
• Budgeting skills
• SAP, SAP MSS/ ESS, Payroll Systems with knowledge of self-service solutions, E- Recruitment, LMS
• HR Process knowledge- exit, hire, screening, recruitment, onboarding etc.

Senior Manager, Human Resource Business Partner

Job Purpose

The role holder will support the AGM in driving the achievement of business objectives through the implementation of the HR Strategy, Policies and Practices to deliver on the bank’s overall business agenda and targets. The role is responsible for employee recruitment, onboarding, talent development, succession planning, talent retention, employee relations and staff welfare for the assigned business units (Digital Business, Risk & Compliance, Credit, Finance & Procurement, Strategy, Internal Audit, Marketing and Customer Experience).  This role provides HR advisory support to the line managers and Heads of department assigned.

Key Responsibilities

• Collaborate with line managers to analyze exit trends, propose talent retention strategies, and address issues arising from exit interviews promptly.
• Ensure seamless orientation and integration of new employees, aligning them with HR policies, medical insurance, and their roles.
• Confirm job descriptions and align KPIs for all staff, fostering clarity and accountability.
• Implement organizational changes and initiatives aligned with unit strategies, including structure adjustments after talent reviews and department reorganizations.
• Participate in HR projects such as Employee Engagement, Talent Reviews, and Job Evaluation, collaborating with consultants and line management.
• Effectively implement approved payroll changes, confirm staffing requirements, and timelines in coordination with department/unit heads.
• Assess staff development needs, collaborate with L&D for action, and support line managers in identifying high-performing talent for coaching and career planning.
• Manage the performance appraisal process, talent reviews, and succession planning, while guiding performance moderation discussions.
• Offer guidance to line managers on reward and recognition policies, ensuring alignment with guidelines.
• Facilitate discussions and action plans based on employee engagement discussions, promoting positive relations between line management and staff.
• Interpret and assess policy compliance within the business unit, providing guidance on adhering to policies and procedures.
• Manage day-to-day incidents and disciplinary cases that don’t require formal hearings, ensuring alignment with the Bank’s values.

Job Dimensions:

Financial Responsibility:

Job Specifications

Academic Qualifications

• Bachelor’s/Master’s degree in Human Resources, Law, Social Sciences, or Industrial Psychology

Professional Qualifications / Membership to professional bodies/ Publication

• Higher Diploma in HR/CHRP

Work Experience Required

• Over seven (7) years’ relevant experience with over three years in a similar role in a similar organization.

Competencies:

• Planning & Organizational skills
• Analytical skills and attention to detail
• Strong oral and written communication skills
• Interpersonal skills to manage stakeholders at all levels
• Ethics and integrity
• Excellent judgment and analytical abilities and impeccable integrity.
• Learning design and facilitation
• Strong commercial awareness and an ability to connect to business goals
• Topical and in tune with the latest L&D trends across the market

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