Latest Vacancies at Britam

Insurance jobs, ICT jobs,

Claims Officer

Job Purpose:

The role holder will be responsible for the processing and payment of general insurance claims.

Key responsibilities:

• Review documents and pertinent requirements regarding an insurance claim.
• Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim for non-motor.
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
• Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms.
• Record all claims transactions including appointment of Loss Adjusters, investigators and surveyors.
• Prepare claims registers for claims meetings and update the various claims reports.
• Prepare initial claim letter and mail to insured, along with appropriate forms for completion.
• Track and follow up on receipt of necessary forms.
• Delegated Authority: As per the approved Delegated Authority Matrix as per SODA.
• Process payments to insured’s and service providers as per SLA.
• Maintain adequate initial reserves as per reserve guidelines and participate in the monthly, quarterly and annual reserves reviews.
• Ensure that claims, appointment and payments are processed within the set TATs and claim files duly updated.
• Ensure that initial demand letter is prepared, sent out on all recovery matters and the recovery register updated.
• Prompt settlement of invoices and negotiation with service providers to realize Savings as per set targets.
• Record and update all required registers or company data across all necessary system.
• Initiate and pursue recovery under motor, XOL, FacRe or any other recovery.
• Adhere to claims manual procedures and processes.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelors of degree or commerce (insurance option preferred).
• Progress in professional qualification in Insurance (ACII, FLMI or AIIK).
• 2-3 years’ experience in insurance claims processing.
• Knowledge and experience in the insurance sector.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

Solutions Architect

Job Purpose:

The Solutions Architect will be responsible for designing and delivering technical solutions that align with the organizations business objectives. This role requires a deep understanding of technology, excellent communication skills, and the ability to collaborate with cross-functional teams to turn client needs into effective solutions. S/he will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for enterprise business systems in customer experience. The role Recommends the redesign and configuration of the system and applications as well as investigates and analyses the feasibility of system requirements and develops systems specifications.

Key Responsibilities:

• Solution Design: Collaborate with clients and stakeholders to understand their technical requirements and business goals. Develop comprehensive solution designs that encompass software, infrastructure, and integration components.
• Architecture Development: Create and maintain detailed architectural documentation, including system diagrams, data models, and technical specifications.
• System Development: Provide technical expertise in developing and deploying software solution.
• Monitoring and Incident Response: responsible for monitoring system performance, analyzing trends, and responding to incidents. They use various monitoring tools to detect and diagnose issues quickly.
• Capacity Planning: ensure that systems can handle current and future loads. They analyze usage patterns and plan for scaling infrastructure as needed.
• Performance Optimization: identify and address performance bottlenecks in systems. This includes optimizing code, improving database queries, and making architectural changes.
• Reliability Engineering: focus on making systems more reliable by implementing best practices, conducting failure mode analysis, and designing for resilience.
• Deployment and Release Engineering: play a primary role in the deployment and release process, ensuring that new code releases are smooth, reliable, and do not negatively impact system performance.

Knowledge, experience and qualifications required

Qualifications & Experience:

• 3– 5years experience in application development, which includes system customization and report designs.
• 2+ Years experience in site reliability engineering including use of DevOps tools.
• 2+ Years working with Middleware technologies with Azure Integration services.
• 2+ years development experience with cloud PAAS (Azure, AWS)
• 2+ years’ experience with RDMS & No SQL databases
• 2+ Years of development experience in Native mobile application development.
• 2+ Years experience with SPA frameworks e.g. Blazor, Angular, React, Flutter, Vue JS e.t.c

Leadership category responsibility framework (Core Competencies)
Essential Competencies:

• Leading and Supervising – Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledges high potential talent within the team; sets and articulates the departmental strategy and organizational values through own personal behavior.
• Persuading and Influencing – Gains clear agreement and commitment from team members; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and / or department; takes care to manage the team’s impression and brand on others.
• Presenting and Communicating Information – Speaks fluently; expresses team objectives, opinions, information, and key points of an argument clearly; responds quickly to the needs of the team and to their reactions and feedback when communicating; projects credibility.
• Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns, and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue in the team or department may be a part of a much larger system/issue in the organization.
• Planning and Organizing – Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks, projects and team objectives; manages time effectively; monitors team performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves project and team goals.

Desirable Competencies:

• Deciding and Initiating Action – Ensures team objectives are met; takes responsibility for decisions, actions, projects and people while focusing on the achievement of team results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with all information available; team decisions and actions take into account possible impact on all parts of the department.
• Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff; relates well to people at all levels in the department; builds effective networks within, as well as outside the department; facilitates the resolutions of conflict and manages disagreements within team with tact and diplomacy.
• Creating and Innovating– Produces new ideas, approaches, and insights; facilitates the creation of innovative
  products or designs; produces a range of solutions to problems. Formulating Strategies and Concepts – Works strategically to realize team goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks, projects, and decision-making; takes account of a wide range of issues across, and related to the team.
• Entrepreneurial and Commercial Thinking – Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, and changes, Add value to the department by capitalizing on new business opportunities; trends and possible risks in the departments structure and politics; demonstrates financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value; Ensure that sufficient data about financial and other parameters of departmental performance are available; Interpret departmental information objectively against appropriate benchmarks.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and proactively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

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