System Administration Jobs, IT Related Jobs, Network Administration,
Network/Systems Administration
JOB PURPOSE
- Monitors and controls the status and daily activities of the Bank’s communications network. This includes in–house telephone systems, all personal computer (PC) servers and workstations, all aspects of Windows software, the local area network (LAN) and the wide area network (WAN), and all activities related to the security of the Bank’s networks. Performs or oversees all necessary configuration tasks, including but not limited to: employee additions and deletions, security maintenance, email profiles and Internet access. Performs necessary repairs and/or replacement of failed system components to ensure timely response and equipment availability. Provides assistance in problem identification and diagnosis, takes necessary action to resolve problems, as expeditiously as possible and ensures proper functionality of all hardware and software components of the Bank’s systems. Acts as liaison and point of contact to user departments for all voice and data communications and PC hardware and software functionality.
KEY RESPONSIBILITIES
- Responsible for the evaluation, selection recommendation and installation of hardware and software required to ensure network security and protection of customer information, to include firewalls, anti–virus software, intrusion prevention and intrusion detection software, content filtering software and software patch management.
- Manage network availability, Service Recovery, to ensure projects, incidents; problems are addressed according to defined set of policies, processes, procedures, and Banks SLA’s.
- Effectiveness of integration of network strategy / blueprint with the bank’s business strategy.
- Effectiveness of the network security (policy, controls, and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
- Plans, Designs, and implements network projects in accordance with Bank’s requirements and Monitor Capacity/Performance of the networks to ensure optimum efficiency.
- Maintains up–to–date records and information on network/branch configurations, including hardware and software components, their locations, reliability, and service history.
- Responds to hardware and software Help Desk calls related to the banks network.
- Installs, repairs and upgrades servers and PC hardware as required and in accordance with banks policies.
- Maintains up–to–date inventory of hardware and software and their replacement components.
- Assists Bank users in the analysis and evaluation of new server and PC–based software products.
- Coordinates and performs installation, maintenance and upgrades to server and PCbased software.
- Assists in training users on hardware/software utilization and maintenance.
- Responsible for installation and maintenance of the in–house telephone system.
- Responsible for the maintenance of the Bank’s disaster recovery plan data communication network including updates to the disaster recovery plan.
- Participates in the testing of the disaster recovery plan on a periodic basis as per the banks policies.
- Deliver services that meet regulatory specifications. Work with internal and external auditors to document and confirm that all security administrative duties are properly performed as well as demonstrate overall compliance.
- Manage the 3rd party’s Information Security risk assessments process to ensure risk transparency and business acceptance, contractual obligations, due diligence assessments and enable risk-based decision making to support the Bank’s Third-Party Risk Program.
- Develop, update, and ensure completion trainings and awareness initiatives throughout the Bank on a periodic basis. In addition, ensure respective reporting tracking metrics in place.
- Evaluate and recommend security products, services, and/or procedures to enhance productivity and effectiveness.
- Manage specified Network /Information Security related projects from inception to completion.
- Provide guidance, evaluation, and advocacy on Information systems security audit responses.
- Coordinate and track all information technology and security related audits.
- Liaise with Internal Audit, IS audits, VAPTS maintaining excellent relationships and provide transparency.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Bachelor’s degree in computer science, Information Technology, or related field.
- CCNA, other relevant professional qualifications in IT field (added advantage)
- Project Management certification and experience will be an added advantage.
- Knowledge and experience configuring Active Directory and DNS.
- Three years’ experience in network support on medium to large organizations.
- Working experience in a bank or other financial services institutions.
DESIRED COMPETENCIES
- Ability to effectively design and plan networks and server hardware for optimal performance.
- Knowledge and effective application of all relevant banking policies, processes, and procedures
- Thorough understanding of fundamental security related frameworks and network concepts
- Hands-on troubleshooting, analysis, and technical expertise to resolve incidents and requests.
- Ability to communicate effectively at different levels of the organization.
- Excellent problem-solving abilities and analytical skills.
- Ability to see the big picture with high attention to critical details.
- Results oriented and can achieve desired outcomes independently.
- Highly motivated and energetic with ability to multi-task effectively
- Ability to complete projects and perform daily tasks with minimal supervision
Channels Support Officer
JOB PURPOSE
- Reporting to the Head of ICT the job holder will be responsible for the management of card systems, ATMs, Mobile Banking, Agency Banking, Internet Banking, host to host and other interfaces to other banking channels .The job holder will be responsible for ensuring that all digital channel systems that are deployed in the bank are properly managed and supported to provide high availability and exceptional customer experience on 24/7-hour basis.
KEY RESPONSIBILITIES
- Responsible for establishing and monitoring and management of service level agreements with internal and external service providers to ensure high availability of every channel that exceeds customer expectations.
- Research constantly for trends in self-service technologies to identify new implementation opportunities.
- Perform Technical support for existing Channels.
- Ensure that card systems and electronic banking systems operations and process are executed as required.
- Manage resolution of systems related problems to the card systems and electronic banking systems.
- Manage system implementation/upgrades of the card systems and electronic banking systems.
- Deliver quality service to both internal and external customers and always provide high system availability of e channels systems.
- Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems, and perform authorized users’ administration.
- Ensure that all procedures as laid down in the Asset Management Policy or other policies as advised are adhered to.
- Ensure that card systems and electronic banking systems are protected and properly secured.
- Proper change management systems.
- Electronic banking channels monitoring and support to provide high availability 24/7-hour basis.
- Ensure business continuity through timely backups of the systems.
- Keep track of systems and user related issues and attend to them promptly.
- Perform system upgrades and apply system patches promptly received from system vendors.
- Adhere to change control procedures in implementing system change.
- Assist audit in fraud investigation and implementing corrective measures.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- A university degree in computer science/IT (a must)
- ITIL foundation level certification (added advantage)
- MCSA in SQL (added advantage)
- MCSA in windows server (added advantage)
- Minimum of 3 years’ experience in a banking ICT environment, supporting applications and channels.
- Proven knowledge and experience in electronic channels and digital technology operations.
DESIRED COMPETENCIES
- Good accounting knowledge.
- Good knowledge of the banking industry digital channels and the trends.
- Excellent communication & inter-personal skills and the capability to understand and manage several products deployment & support the same.
- Demonstrated leadership, personnel management, and project management skills.
- A good understanding of latest banking technologies and developments in ATM /CDM technologies
- Strong analytical and product management skills
- Ability to work independently with users to define concept.
Method of Application
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.
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Kindly indicate the position title on the subject line when applying.
Closing date for application will be on 28th June 2023. Only shortlisted candidates will be contacted.