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Collections Associate, Retail Credit (Fixed- Term Contract)
Purpose:
To ensure that Retail Business meets its credit objectives through monitoring of accounts’ performance and managing late repayments and arrears to ensures delinquency rates are managed within Bank’s stipulated acceptable levels.
Primary Responsibilities:
- Monitor allocated accounts on a daily basis and instituting timely corrective measures to avoid delinquency.
- Contact clients in default to ensure repayments are received.
- Ensure the set collections targets and flow rates are met.
- Analyze paid up debts and recommending closure of the accounts.
- Implement set strategies and methodologies to reduce volume of past due accounts and write offs.
- Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
- Review processes within collections and recoveries to identify risk and opportunities to streamline operations, service delivery and minimize losses.
- Maintain MIS related relating to performance of the accounts and escalates trends for inputs in policy improvement and product development.
- Work with solicitors during the litigation.
Person Specifications:
- A Bachelor’s Degree from a recognized University.
- At least 3 years’ continuous working at officer levels in debt management preferably a bank out of which two years must be in credit department.
- Good business communication (written and verbal) skills.
- Strong negotiation and good interpersonal skills with the ability to interact with all levels of personnel within and outside the Bank.
- Proficiency in the use of computers – MS office, relevant banking software.
Project Manager
Purpose:
The jobholder will lead project implementation by managing medium to large projects to ensure business requirements are delivered within approved scope, schedule, and budget. The job holder will also build and maintain consensus with all project stakeholders in order to achieve project goals, objectives and deliverables.
Primary Responsibilities:
- Oversee gathering and confirmation of business, technical and information security requirements for new projects.
- Lead end to end management of vendor evaluation, selection and negotiations in collaboration with the selected evaluation committee.
- Approve project plans and critical paths for efficient scheduling of project activities.
- Continuously review the assigned resources to identify gaps that may negatively impact project success and recommend adaptable solutions throughout the project lifecycle.
- Promote project risk management culture throughout the project management.
- Proactively monitor project progress, identify and resolve issues and risks and implement mitigation plans for escalated items as approved by Steering Committee.
- Ensure adherence to the set quality management processes and guidelines to align all deliverables with the project scope and internal governance policies and procedures by performing periodic checks on task performance.
- Develop and deliver periodic (monthly and bi-monthly) project status reports and presentations to the various project committees and escalate issues requiring intervention of project stakeholders.
- Manage stakeholders for allocated projects for Kenya and the subsidiaries.
- Recommend most viable change management strategies and frameworks aimed at successful implementation of projects and ensuring project budgets are maintained within the approved limits.
- Collaborate with various teams to recommend or implement learning programs and frameworks for continuous adoption of system changes and improvements.
- Prepare and ensure required change documentation and processes including Data migration, User Acceptance Testing (UAT) signoff, Training, ISO; and obtain necessary approvals.
- Support training and communication of the impending change of a system or process to appropriate user base.
- Lead system stabilization after cut -over and facilitate handover and support.
- Prepare project closure documentation for review of overall project delivery versus expected budget, timelines, requirements and learnings; and obtain the sign offs.
- Lead the project implementation teams for the assigned projects.
- Provide leadership and mentoring by guiding, coaching and equipping project teams in tailoring solutions and adapting to unique project situations.
- Recommend strategies and frameworks for anticipating, responding to and activating appropriate project related changes.
Person Specifications:
- A Bachelor’s degree from a recognized institution.
- At least 5 years’ direct work experience in a banking environment.
- Possess qualifications in Project management PMP, PRINCE 2 or training in Agile methodologies. (Scrum and Kanban).
- Excellent communication and interpersonal skills.
- Strong planning and organization skills.
- Strong analytical skills and problem-solving skills.