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Deputy Manager – Pension Administration

Key Responsibilities

  • Oversee the administration of pension schemes, including new member enrollments, contribution processing, and benefit payments.
  • Ensure compliance with regulatory requirements and company policies related to pension administration.
  • Manage and maintain accurate records of all pension schemes and related transactions.
  • Provide training and guidance to junior staff members within the department.
  • Assist in the preparation of monthly, quarterly, and annual reports for internal and external stakeholders.
  • Address and resolve customer inquiries and issues related to pension administration in a timely and professional manner.
  • Collaborate with other departments to ensure seamless service delivery and operational efficiency.
  • Participate in audits and implement recommendations to improve processes and controls.
  • Stay updated on industry trends, regulations, and best practices to ensure continuous improvement in pension administration.

Qualifications and Core Competencies

  • Bachelor’s degree in Finance, Business Administration, or a related field.
  • Professional qualifications in pension administration or insurance (e.g. FSRI, CPAM) are an added advantage.
  • Minimum of 10 years of experience in pension administration, with at least 5 years in a supervisory or management role.
  • Strong understanding of the regulatory framework governing retirement benefits in Kenya.
  • Excellent analytical, organizational, and communication skills.
  • Proficiency in Microsoft Office Suite.
  • Attention to detail and high level of accuracy.
  • Strong problem-solving skills and ability to handle complex situations.
  • Excellent interpersonal skills and the ability to work effectively with diverse teams.
  • Commitment to continuous learning and professional development.
  • High level of integrity and ethical standards.

Deputy Manager – Business Development

Key Responsibilities

  • Develop and implement business development strategies to achieve departmental and company growth objectives.
  • Identify and evaluate new business opportunities and potential clients within the retirement benefits sector.
  • Build and maintain strong relationships with existing and prospective clients, partners, and stakeholders.
  • Conduct market research and analysis to identify trends, competitive landscape, and opportunities for growth.
  • Prepare and deliver presentations, proposals, and pitches to prospective clients and partners.
  • Collaborate with the marketing team to develop and execute marketing campaigns and promotional activities.
  • Negotiate and close business deals, ensuring favorable terms and conditions for the company.
  • Monitor and report on the performance of business development initiatives and provide regular updates to senior management.
  • Participate in industry events, conferences, and networking activities to promote the company’s services and expand its network.
  • Provide training and support to junior business development staff and other team members.

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Qualifications and Core Competencies

  • Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
  • Professional qualifications in retirement benefits arrangements, sales, marketing, or business development (e.g., FSRI, CPAM, CIM, CPSP) are an added advantage.
  • Minimum of 10 years of experience in business development, with at least 5 years in a supervisory or management role.
  • Proven track record of achieving sales targets and driving business growth.
  • Strong understanding of the insurance and retirement benefits sector in Kenya.
  • Excellent communication, negotiation, and presentation skills.
  • Proficiency in Microsoft Office Suite.
  • Strategic thinking and ability to identify and capitalize on business opportunities.
  • Strong interpersonal skills and ability to build and maintain relationships.
  • High level of motivation and a results-oriented mindset.
  • Commitment to continuous learning and professional development.
  • High level of integrity and ethical standards.

Method of Application

Qualified candidates are requested to forward their CVs to the Group Human Resources Manager at: hr_recruitment@madison.co.ke on email no later than Friday, 4th October 2024.

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