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Head, IT Retail Banking
Job Purpose Statement
The Head IT, Retail role has complete ownership and accountability of the establishment and execution of the IT strategy of the business unit. Ensuring its integration with the overall enterprise IT strategy and the delivery of all information and technology capabilities required to achieve business capability. The role supports Retail Banking strategic programmes and ensures execution is done as per Group standards and aligned to the strategic vision. The role holder works closely with the Group Director Retail Banking, Enterprise Projects Management team and the IT leadership team to fulfil internal customer requirements related to strategic projects that leverage technology.
Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Output
Financial (20%)
- Monitors the Commercial and IT budget related to strategic IT projects and drives decisions that ensure the IT department meets or exceeds financial efficiencies.
IT strategic project leadership (50%)
- Act as both a technology sounding board to internal customers and a technical lead for strategic projects for the department.
- Own the engineering software delivery aspects; work with product management to help set direction; define an engineering plan to meet product goals; execute on the plan.
- Execute IT projects to ensure the business creates strategic value through the utilization of technology assets and analytics.
- Work with the Enterprise Project Management team to shape and plan the critical stages before the delivery starts in earnest; and prioritize and sequence the key phases of project work to iteratively deliver benefits.
- Lead the team in consistently managing risks associated with successful go-live to IT strategic projects.
- Pro-actively look for opportunities to match organizational issues to technology solutions, proposing practical solutions to both our IT team and the organization as a whole, in line with Digital Strategy
Internal business processes (10%)
- 100% adherence to policies, procedures and statutory guidelines.
- Audit, Compliance and Risk Rating = Satisfactory.
- Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
- Nil repeat findings.
- Policy and procedure knowledge –rating of Reading 100%; Test 90%. These are the minimum scores required to confirm (1) All assigned policies are ‘Read’; (2) Assigned policy or procedures tests are undertaken and the lowest acceptable score is 90%.
Strategic
Roadmap (15%)
- Develop, implement, and execute technology road maps, including non-functional aspects
- Evaluating the business mid and long-term technology needs, developing, and implementing an overall technology strategy.
- Partner with departments to become recognized as a trusted advisor, developing a deep understanding of each department’s business and technology requirements.
Learning and growth (5%)
- Provide overall leadership of unit and define a framework for developing it into a high performing and engaged team, through managing their performance, motivating, coaching and training them accordingly.
- Up-to-date and actioned competency assessments and development plans for the team.
- Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff within the team.
- Maintain a consistently high own competency score and development plan maintenance.
- Maintain the desired Leadership – 360-degree feedback score.
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Job Dimensions
Ideal Job Specifications
Academic:
- Bachelors’ degree in Computer Science or any other related technology field
Professional:
- IT and Projects certification from recognized institutions
Desired work experience:
- At least 12 years of working experience in IT, 6 of which are in senior management more so leading teams and project success
- Have a proven and successful track record of leading IT teams, leading through the successful performance of IT initiatives that positively impact business performance.
NCBA Values
- Driven – We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
- Open – Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
- Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.
- Trusted – As a trusted partner we do what is morally right always. We keep our word. We are accountable and believe in each other.
Ideal Job competencies
Technical Competencies
- Has experience building trusted relationships across different business functions, including with senior leadership, in order to positively influence outcomes and facilitate change across all levels of the organization.
- Has experience of working with customer-facing technical solutions to deliver improved business outcomes.
- Has a successful track record for delivering technology-enabled projects and initiatives, including “hands-on” management of delivery work.
- Has portfolio management experience and is able to think strategically and align initiatives with business strategy.
- Has a strong technology background with sufficient knowledge and experience in identifying technology solutions for business problems. Also, have the knowledge to identify when a technology fix may not be the best option.
Behavioral Competencies
- Communication Skills: As a departmental leader he must be able to convey important messages and information down the line in order to ensure proper exception of duties by junior personnel. He/she should be able to draft various reports and presentations that will be used by senior management and executives for decision making and strategy development.
- Interpersonal Skills: A suitable candidate for this position will be a teambuilder, be result-oriented, be proactive and self-driven requiring minimal supervision, be open and welcoming to change, be a creative and strategic thinker, have innovative problem-solving skills, be highly organized, have an ability to handle multiple simultaneous tasks prioritize and meet tight deadlines, and demonstrate calmness in times of uncertainty and stress.
- People Skills: be a people person who is able to form strong, lasting, and meaningful bonds with other people.
Trustee Services Support Manager
Job Purpose Statement
The job involves overall monitoring of the operational risk and compliance function of the Trustee Services. The role holder will be responsible for ensuring regulatory compliance of the business. This will include ensuring that the two products under Trustee services- REITs and Unit Trusts-have the highest degree of compliance with the Banks policies as well as the regulations under the Capital Markets Act and the attendant regulations.
The role holder will be responsible for designing, developing and implementing operational solutions for Trustee & Registrar services including the use of technology in the business.
The role holder will be responsible to deliver 1st class service as they work with stakeholders.
Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Output
Regulatory Compliance (40%)
- Review reports daily, weekly, monthly and quarterly fund manager/custodian reports to ensure compliance with the Collective Investment Scheme regulations, Respective constitutive documents, Regulatory Guidelines and the Banks Policies & Procedures
- Ensure proper KYC for new client onboarding and lodged safely with the Bank
- Initiate and Escalate any non-compliance issues with the REIT Managers, fund managers, custodians with a view of resolving.
- Document all compliance engagements with the respective clients for reference
- In consultation with the Head of Trustee Business engage the regulators on any matters relating to Trustee services compliance
Internal Compliance (30%)
- Ensure proper KYC/AML documentation for new client onboarding and lodged safely with the Bank
- Document all compliance engagements with the respective clients for reference
- Conduct regular compliance reviews for existing clients under both REITs and Unit Trusts
- Recommend improvements in process and systems with a view to enhancing the compliance function of the Business
- Recommend appropriate systems that enhance the compliance aspects of the business
- Maintain the Trustee Services Risk Register and follow up to resolution and mitigation identified risks
Internal business processes (15%)
- Ensure business compliance with internal operational and audit requirements.
- Ensure coordination with the Custody & Registrar Businesses for the shared services where applicable
- Continuously re-assessing the operational risks inherited in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices.
- Ensure SLAs, signing mandates and other safeguard measures are put in place for all new relationship.
- Ensure regulatory reports and meetings are done on time and actively supervising the relevant appointees such as auditors, REIT Managers, Fund Manager’s, Valuers, Custodians etc
- Monitoring the receivables position and ensuring that income and other entitlements due from clients are received within reasonable time.
People (15%)
- Attend scheduled internal and external trainings.
- Train other staff members on the service to ensure there is BCP
- Keep a breast with regulatory and other changes in the business
- Train, mentor, motivate and supervise new, team members.
- Conduct research into market updates and systems in order to foster continuous improvement.
Job Specifications
- Academic: A Bachelor’s degree any Business related field.
- Professional: Kenyan Capital Markets Certification (CISI), Trustee Development Program Certification (TDPK), Investment Administration Qualification (IAQ), Regulation & Compliance Course, Bonds and Fixed Income Markets Course. Associate of the Chartered Institute of Bankers (ACIB) qualifications will be an added advantage.
Desired work experience:
- Minimum 5 years’ experience in banking particularly securities services (custody, Fund Administration and Trustee Services), with specific minimum 3 years’ experience handling REITs and or Unit Trusts
- Prior experience of handling a similar role with demonstrable knowledge of the Capital Markets Regulations covering REITs and Unit Trusts
NCBA Values
- Driven – We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
- Open – Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
- Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.
- Trusted – As a trusted partner we do what is morally, right always. We keep our word. We are accountable and believe in each other
Job competencies
Technical Competencies
- Financial analysis Skills: Ability to analyze and interpret financial statements.
- Basic Legal Documentation Review: Be able to read and understand regulations, trust deeds, legal opinions, client agreements etc
- Business Acumen: Be able to take commercial decisions for the growth of the business
- Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
- People Management Skills: Ability to build a team and work effectively to deliver results through people
- Technology skills: Computer literate with proficiency in Banking and Custody applications.
- Industry knowledge: First hand knowledge of Collective Investment Schemes such as REITs, the Retirement benefits industry, financial sector and investment instruments.
Personal Attributes
- Goal driven and results oriented: Enjoys being measured, and judged by financial and other performance targets.
- Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
- Communication Skills: Excellent written and verbal communication skills as well as presentation skills.
- Interpersonal Skills: Must be a people’s person, with ability to interact with the various parties within the retirement benefits sector.
- Proactive Initiator: Must be pro-active, a self-starter and have the ability to identify, grasp and advice on opportunities.
- High Level Energy: Must be able to provide excellent service to the very demanding pension industry both in terms of hours and volume of work.
- Leadership Skills: Prior management experience.
Method of Application
Use the link(s) below to apply on company website.