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Property Maintenance Officer- Faulu Bank

JOB PURPOSE STATEMENT

The Property maintenance Officer is responsible for maintaining the bank’s head office and branch look and feel, managing repair and maintenance estimates, handling landlord relations, and ensuring efficient facilities management. The role also involves liaising with procurement to oversee lease agreements and ensuring compliance with contractual obligations. Additionally, the role requires close collaboration with the Finance Team and the Admin Supervisor to streamline operational processes and financial reconciliations related to Facilities and facility management.

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KEY RESPONSIBILITIES.

Head Office and Branch Look and Feel Management

  • Ensure all bank branches adhere to the corporate branding and aesthetics standards and OSH requirements.
  • Conduct periodic inspections to maintain a clean, organized, and professional branch environment.
  • Coordinate with relevant teams to address any deviations in branding, signage, and overall presentation.

Repair and Maintenance Estimates

  • Assess and document branch maintenance and repair needs.
  • Obtain and evaluate cost estimates for repairs, renovations, and facility upgrades.
  • Liaise with vendors and contractors to ensure timely and cost-effective resolution of maintenance issues.

Landlord and Lease Management

  • Act as the primary point of contact for landlords regarding lease terms, rent payments, and Facilities concerns.
  • Handle lease renewals, rent escalations, and negotiations in collaboration with procurement and legal teams.
  • Resolve any disputes or issues related to lease agreements and landlord expectations.
  • Work closely with the Finance Team to track rental payments, lease-related costs, and ensure accurate financial reporting.

Facilities Management

  • Oversee the functionality and maintenance of branch infrastructure, including utilities, security, and HVAC systems.
  • Ensure all facilities comply with safety, health, and regulatory requirements.
  • Coordinate with service providers for cleaning, security, and other facility-related services.
  • Collaborate with the Admin Supervisor to streamline administrative support for facility-related needs.
  • Coordinate and manage scheduled preventative maintenance for mechanical and electrical assets in the buildings.
  • Manage and maintain compliance with building codes in terms of fire protection, smoke detection, HVAC, electrical installations, wet services etc.
  • Ensure compliance to all Health and Safety requirements as per the country applicable legislation and company policies, standards, procedures and protocols.
  • Ensure compliance with the Contractor Management Health and Safety standards.
  • Responsible for the implementation and adherence to statutory requirements, regulations, and codes of practice.
  • Identify, assess, and mitigate risks within the facility to protect assets, personnel, and operations.
  • Responsible for the upkeep and improvement of the facilities.

Procurement & Finance Liaison

  • Work closely with Procurement to track lease agreements, renewals, and expirations.
  • Ensure lease terms are adhered to, and all necessary documentation is updated.
  • Assist in negotiating lease agreements and ensuring cost-effectiveness for the bank.
  • Partner with the Finance Team to ensure timely processing of rental payments and proper budget allocations for facility expenses.
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Key Competencies & Skills:

  • Facilities and Facilities management experience, preferably in a banking environment.
  • Strong negotiation and landlord relationship management skills.
  • Knowledge of lease agreements, financial reconciliation, and procurement processes.
  • Ability to manage multiple branches and prioritize tasks effectively.
  • Strong analytical skills for cost estimation and budgeting.
  • Good understanding of health and safety regulations in workplace management.
  • Excellent communication and stakeholder management skills.
  • Proficiency in MS Office and Facilities management software.

Qualifications & Experience:

  • Bachelor’s degree in Facilities Management, Quantity Surveyor, Real Estate, Procurement, Business Administration, or a related field.
  • Minimum 3 years of experience in facilities management, Facilities administration, or lease management.
  • Experience in a banking or financial institution is an added advantage.
  • Strong background in financial reconciliation related to lease and facility expenses.

Work Environment:

  • Office-based with frequent site visits to various branches.
  • Regular interaction with finance, procurement, landlords, vendors, and the admin team.

Treasury Dealer-Faulu MFB

Job Description

The Treasury Manager is responsible for safeguarding the company’s financial health by ensuring that its assets and liabilities are aligned to meet its strategic objectives and minimize risk. This position requires a deep understanding of financial markets, risk management principles, and regulatory compliance. The Treasury Manager will be responsible for overseeing the company’s balance sheet and managing its exposure to interest rate, credit, and liquidity risks.

Key responsibilities

Cash Flow Management:

  • Monitor daily cash inflows and outflows.
  • Forecast cash requirements and manage liquidity.
  • Optimize cash balances across different accounts.
  • Manage bank relationships and negotiate favorable terms.

Investments:

  • Develop and implement investment strategies.
  • Manage investment portfolios, including bonds and derivatives.
  • Assess investment risks and returns.
  • Monitor market trends and adjust investment strategies accordingly.

Risk Management:

  • Identify and assess financial risks, such as currency fluctuations, interest rate changes, and credit risk.
  • Implement risk mitigation strategies and hedging techniques.
  • Monitor and report on risk exposures.

Data Analysis:

  • Collect, analyse, and interpret financial data.
  • Prepare reports and presentations for management.

Compliance:

  • Ensure compliance with financial regulations and accounting standards.
  • Maintain accurate financial records and documentation.

Qualifications

  • Bachelor’s degree in finance, Accounting, or a related field.
  • 6 years of relevant experience
  • Strong analytical and problem-solving skills.
  • Experience in a treasury or corporate finance role.
  • Proficiency in financial modeling and data analysis tools.
  • Knowledge of financial markets and investment instruments.
  • Understanding of risk management principles.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Supervision and Relationships

Staff Reporting Directly to the Job Holder

  • None

Relationships

  • Treasury
  • Risk and compliance department
  • Business
  • Finance

Competencies

  • Builds Networks
  • Business Insight
  • Collaborates
  • Courage
  • Drives Results
  • Ensures Accountability
  • Financial Acumen
  • Manages Complexity

Relationship Manager Institutional Banking (Faulu MFB)

Job Description

The Relationship Manager will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Faulu Microfinance Bank customers and their ecosystems within the assigned sector in Institutional Banking.
The role holder shall also be responsible for managing the performance of the products throughout the life cycle ensuring that customer value and ROI are optimized.

Key Measurable Goals

  • Grow IB customer base and business volumes as per agreed targets.
  • Generate and improve profitability on a portfolio of new customer relations.
  • Market for sustainable growth and overall stability on the liabilities through growth of current account/collection business as well as wholesale deposits from institutional clients (sector focus will be stated on KPI).
  • Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps with partners and help solve critical issues across the organization.
  • Proactively push product thinking and work closely with product and engineering teams, both internally and externally to build the best experiences for users.
  • Identify, cultivate, and develop business relationships among the targeted Institutions, Government ministries, Developmental Agencies & NGOS, Religious institutions, Law firms and Non-Bank Financial institutions and respond as appropriate with a suitable product package based on the analysis of the Institution’s needs.

Key Responsibilities

Strategy

  • To formulate marketing plans/strategies towards targeting of institutions for the purpose of acquiring deposits.
  • To ensure adequate customer retention strategies are employed to attain growth from existing customers,
  • Formulate and implement strategies that generate income from the financial institutions.

Business Development

  • Full responsibility for assigned sector product lines and all sales and business development activities for the bank
  • Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs
  • Implement a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy
  • Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise
  • Target, pitch to, and translate calls to institutions into a source of deposits.
  • To attend institutional functions and to constantly expand, network within those institutions.
  • To offer advisory services to the same institutions related to cash management and investment options.
  • Must constantly review positions with existing institutions with an aim of cross selling and wallet sizing within the institutions.
  • Sector performance & analysis: Should maintain relevant reports and data of existing Institutions as well as keep up to date on developments in the said institutions.
  • Constant research on the economic atmosphere with regards to the various sectors in the industry.

Customer Care

  • Initiate and monitor customer/Bank contact at all levels and functions, ensuring that customers enjoy the highest standards of service.
  • Monitor counter services for collection business/institutional/asset clients.
  • Monitor relationships on a day-to-day basis to ensure good customer service on the maintenance of SLA.
  • Pproactively manage expiring limits for loans & guarantees

Compliance:

  • Ensure compliance with both internal and external regulatory requirements. Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with institutional banking.
  • Developing and continuously reviewing business operational policies and procedures ensuring their compliance

Education

A degree in a business-related field i.e. Bachelor of Commerce, Business Administration, Economics or Banking/Finance

Knowledge and Skills

  • Possess Public Relationship skills in both formal and social gatherings and
  • Ability to establish and maintain effective working relationship with those interacted with in the course of carrying out duties.
  • Must possess sound knowledge of Bank products.
  • Emotional Intelligence: Dynamic, individual with the ability to work under pressure.
  • Excellent selling skills
  • Strong networking skills, for both internal and external networks
  • Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
  •  A passion for performance, building team play, and achievement in a competitive and dynamic environment
  • Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
  • Commercial awareness and customer focus
  • Pleasant, honest outgoing, well-groomed and self-driven

Experience

Previous experience in a successful bank or within the bank with at least 5 years’ experience in Relationship Manager position, preferably in institutional banking.

Personal Attributes

  • Demonstrate leadership abilities.
  • Confident, Integrity, Diligent
  • Attention to detail​.

Competencies

  • Builds Networks
  • Business Insight
  • Communicates Effectively
  • Customer Focus
  • Decision Quality
  • Ensures Accountability
  • Manages Complexity
  • Plans and Aligns

Senior Relationship Officer, Trade Finance – Faulu Bank

Job Purpose

To Grow and Manage the trade finance Business portfolio to ensure set targets of portfolio growth, income and quality are achieved.

Key Accountabilities (Duties and Responsibilities)

Financial

  • Responsibility for leading Trade Sales across MSME Banking segment.
  • Primary responsibility for management of the Trade finance Budget in collaboration with the relationship management teams in the respective business segments.
  • Advising and  structuring  for  International  Trade  & Commodities Finance and Correspondent Banking  relationships.
  • Provide necessary support to the relationship teams through sales materials, sales drives etc. to ensure sustainable growth of Trade funded and NFI numbers.
  • Work with various segments to develop sales pipelines of Trade related business in line with overall Account Plans.
  • Maintenance of the existing client base and acquisition of new businesses from the market in which Faulu Bank is represented.
  • To structure Working Capital solutions and sell Trade solutions to new and existing customers within Business Banking segments.
  • Drive innovative product offerings through re- engineering existing products or developing new ones for roll out to clients across the region.
  • Ensure adherence to statutory and bank legal requirements in relation to operations in the Trade Finance front office in the respective subsidiary offices.
  • Provide support for approvals for concessionary pricing of both funded and non-funded Trade finance products to business units and operations.
  • Represent Faulu Bank in various Trade finance forums and marketing of the Faulu Brand to  various stakeholders.
  • Gather market intelligence on a continuous basis and leverage the information to ensure Faulu Bank remains competitive from a pricing and product perspective.

Internal business processes

  • Regularly identify, measure, monitor and control the overall levels of risks in the Trade Finance business
  • Responsible for the units RCSA development, regular reviews and updates to ensure risk management adaptation to the changing business environment
  • Responsible for the Performance management of all Trade staff ensuring effective target setting, monitoring and correct performance measures are done.
  • Support in development of policies and procedures for structured Trade finance and Trade products that have been customized for use by the various business units.
  • Maintain a reporting schedule of defined Key Risk Indicators and measure performance against these on a monthly basis to reduce possible losses due to omissions and mistakes.
  • Provide advisory and guidance services to the Bank’s operations staff, credit risk teams and branch network in relation to Trade Finance related products and transactions.
  • Periodically review and support in development of Structured Trade Finance procedures and processes to mitigate against inherent risks in the region using a solid understanding of the working capital cash conversion cycle, and be able to effectively quantify and relate how our Supply Chain Finance and / or traditional  Import  LC  or  Export  LC  solutions  would improve a company’s working capital metrics.
  • Co-ordination of utilization reports for STF facilities between the Trade finance back office, the relationship management team(s) and credit risk for purposes of monitoring.
  • Ensure effective resolution of operational issues covering areas under direct control.
  • Ensure that the Bank remains reasonably unexposed to any undue risks, by collecting, collating and
  • analyzing market related intelligence information for use by the Bank.

Customer

  • Support to draw up and implement process SLAs (service level agreements) in respect of Trade Finance in relation to all service areas under the direct control of the role holder and ensure that Operational standards and cost targets are understood by all stakeholders.
  • Effectively monitor drawn SLA’s to ensure that Trade products are handled in a timely and efficient manner and that all elements of operational risk, e.g. fraud, follow up of audit recommendations, are managed effectively across all areas under the direct control of the role holder.
  • Initiate actions to overcome problems identified in meeting the service levels and ensure agreed SLAs with the department are executed and adhered to by all stakeholders.

Learning and Growth

  • Develop and agree on an annual basis, individual and team performance objectives, standards and targets in conjunction with Manager, Transactional Banking and ensure that processes are in place to monitor performance against budget.
  • Provide ongoing coaching and feedback to direct reports.
  • Identify development and training needs and develop plans to meet set objectives in the identified areas.
  • Provide technical and product training to staff in the Bank as well as conduct Trade forums and workshops to support business units across the group.

Ideal Job competencies

Technical Competencies

  • Financial analysis Skills: Ability to analyze and/or interpret financial statements, prepare and assess credit papers.
  • Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
  • Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
  • Industry knowledge: Candid knowledge of the financial sector, Government securities investment, International Trade Finance opportunities, Money Market and Forex. Dealing Concepts as
  • well as current banking operations practice and Liquidity Management.

Behavioral Competencies

  • Goal driven and results oriented: Enjoys being measured, and judged by financial and other performance targets.
  • Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
  • Communication Skills: Excellent communication skills.
  • Interpersonal  Skills:  Must  be  a  people’s  person,  with  ability  to interact with key stakeholders in the various business sectors.
  • Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.
  • Human Resources Management Skills: Staff supervisory skills and ability to train and develop staff.

Method of Application

Use the link(s) below to apply on company website.

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