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Senior Officer, Fraud Detection
JOB DESCRIPTION
Reporting to the Senior Manager – Fraud Detection the position holder will provide required support to Agile Organizations through through proactive risk assessment, analytics and risk management support of the Agile organizations companywide.
RESPONSIBILITIES
- Develop and correlate insights on current and emerging fraud trends impacting on customers with expected profiling engine outcomes to derive critical information to aid fraud controls decision making and performance bench marks.
- Validation and review of fraud detection models including process verification, performance KPIs of fraud controls
- Develop and maintain dashboard for fraud demand insights for GSM and MPESA.
- Involvement in integration and ptimization of fraud automations anddata feeds aimed at improving detection ability and control environment;
- Participate and support fraud demand initiatives through the use of analytics.
- Active participation in all fraud monitoring initiatives.
QUALIFICATIONS
- A graduate with a degree in Business, IT, or Engineering.
- Professional certification in Risk management or Information systems.
- At least 3 years in data analytics environment generating business insights by running ad-hoc analysis and have good understanding of telecoms environment.
- Strong systems development, data extraction and integration experience in multiple platforms.
- Expertise in Oracle, SQL, Excel and Powerpoint
- At least 3 years proven experience in a telecommunications environment.
- Highly developed interpersonal and communication skills
Senior Officer, Fraud Investigation
JOB DESCRIPTION
Reporting to the Senior Manager, Fraud Investigations the individual is responsible for carrying out Fraud Investigations, data analysis, Systems Forensic acquisitions & analysis and manage customer fraud related escalations.
RESPONSIBILITIES
Job Responsibilities
- Conduct fraud investigations of cases handed over by the Fraud detection team as well as cases generated from other sources e.g. ethics hotline, customer escalations, service requests, letters to the CEO, Internal Audits etc.
- Create and strengthen bonds with Law Enforcement Agencies, Criminal/Civil Justice system, Prosecutions agency and other Industry & non-industry players to enhance co-operation on mutually beneficial information, fraud investigations, asset tracing & recovery etc.
- Participate in a robust and risk-based intelligence-gathering network in all areas of business.
- Forensic acquisition, interpretation, storage and presentation of electronic evidence from electronic devices.
- Represent Safaricom before court on fraud related matters.
- Propose, discuss and agree recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation.
- Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potential risky behaviour.
QUALIFICATIONS
- Bachelor’s degree in a Business or Computing related discipline.
- Certification in a fraud related discipline, in particular a Certified Fraud Examiner (CFE).
- Certification in Digital forensics and/or Cyber Security
- Experience in Data extraction and analysis.
- Experience in
- Good knowledge of GSM network business models and processes;
- A conceptual thinker able to work independently, with ability to wade through data and arrive at conclusions
- Good communication skills – written and verbal – to succinctly present findings and communicate with a variety business partners
Legal Counsel-Technology and Corporate Centers
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JOB DESCRIPTION
Reporting to the Senior Legal Counsel, Technology and Corporate Centers, the role holder will be responsible for providing to the company skilled and professional legal services, with an emphasis on drafting, review and completion of Technology , Corporate Centers (Human Resources Supply Chain , Sustainability (Foundations- M-Pesa and Safaricom) and Property Management contracts, service level agreements and research of legal or quasi legal matters relating to the company’s– technology and corporate centers sections. The role holder will manage the legal/ technology processes as set out in the Legal Services Charter. The role will also be required to handle litigation matters from time to time.
RESPONSIBILITIES
- To implement the established contract review, drafting processes and departmental Service Level Agreement (SLA). To ensure quality control in the drafting/preparation of technology contracts and legal advice.
- Undertake contract preparation and review of all contracts assigned ( including Service Level Agreements) in a timely manner and upon consultation with the relevant department ( in some cases initiate) and make all necessary additions & alterations as are necessary to contractual documents in order to protect the best interests of the company and to ensure the realization of the company’s annual mission .
- To implement the established processes and turnaround times for site acquisition & lease completion.
- Ensure quality control in the drafting/preparation of legal documents required for all the company’s properties including but not limited to retail shops office spaces, parking spaces and base transmission sites.
- Monitor and track sites, retail shops and office spaces for renewal, variation and/ or surrender of leases and or tenancy agreements for all the company’s properties.
- Undertake cost control of legal fees for property management and litigation to external counsel to ensure that the same are within agreed rates.
- Undertake weekly management and quarterly performance evaluation of the law firms on the company’s panel for both property management and litigation.
- Prepare monthly status reports from Oracle EPM capturing status of all agreed KPI’s.
- Undertake the verification, negotiation and completion of documentation including the updating of legal information on the site acquisition data base (Oracle EPM) for all company property.
- Represent the department in the company’s tender evaluation committee as constituted from time to time.
- Provide specialized legal advisory to the Technology and Corporate Centers within the Company
- To deputize for the Senior Legal Counsel- Technology and Corporate Centers during their absence and to ensure the continuity of legal services within the assigned mandate.
- To compile a weekly and /or monthly report/tracker on the achievement of the sections KPI’s.
- To set up and manage in liaison with Supply Chain and through their legal administrator a detailed contract filing inventory as prescribed by the Legal Department’s Charters and to undertake periodical reconciliations of the same to ensure that the inventory is current.
- All contracts will be properly indexed and easily recognizable by user department; Movement of all contracts should be tracked and documented ; Renewal and expiry dates should be easily identifiable;
- To liaise with nominated contract managers within the various user departments to ensure that renewals and expiry dates are properly noted.
- To undertake detailed legal opinions on legal matters that requires statutory interpretations.
- Constantly liaise with Technology Division and Corporate Centers to provide advice.
- Dispute management for litigation matters that arise from contracts, debt collection, network roll out, human resources etc
- To facilitate /coordinate court attendances by Safaricom staff for legal matters relating to the company. This will be done by undertaking detailed briefing on the expected court conduct and to ensure that staff has had adequate preparations with external counsel on issues of giving/ supporting evidence beneficial to the company.
- This includes traffic cases as defined in the Legal Services Charter, criminal cases in which Safaricom is the complainant, civil suits etc.
- To ensure the responsible use of resources that falls within the Legal & Secretarial Services Number of incidents of budget overheads resulting from the technology section should be minimized and immediate red flagging of unauthorized cost incurrence within section.
- Risk Management for all Safaricom departments.
QUALIFICATIONS
- Degree in Law from a reputable commonwealth university with minimum 2nd class honors and completion of Diploma of the Kenya School of Law;
- Advocate of the high court of Kenya of at least 5 years standing
- Other post graduate diplomas or certificate courses in legal matters such as technology media telecoms (TMT) , conveyancing advanced contract negotiation skills and arbitration/litigation case management experience