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Credit Associate
About the Role
This job entails managing the assigned customer portfolio: Ensuring as an organization, we provide the best service to FLOs (FLT repairs, timely collections, and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.
Duties and Responsibilities
Customers Onboarding
- Onboard quality customers through executing customer vetting.
- Clearly set customer expectations, their role and the organization’s role before they are fully onboarded.
- Conduct customer training on our mission and vision, how to maintain sanitation and hygiene standards, the process of issues escalation and making payments.
Manage credit/Debt collection
- Visit,call or use any other acceptable strategy to ensure the assigned customer portfolio pays their invoices.
- Strategically engage,plan with customers with arrears on how the arrears will be paid and document the customer payment plans.
- Conduct checks and scrutiny on the customer balances to ensure they are correct and in case there are issues to escalate the same to supervisors and follow through to ensure they are corrected.
- Engage customers in the most effective way through deploying CLEAR conversations with FLOs.
- Always ensure your toilet portfolio’s operational status in the field matches what is in the system at all times to ensure invoices are correctly generated and provide a true picture of retention numbers.
- Employ simple problem-solving techniques to tackle payment-related issues.
Management of issues/Cases
- Manage escalation of customer complaints and issues by ensuring all are escalated within the right time frame.
- Collaborate with relevant team members and departments to ensure customer issues and complaints are resolved in a timely manner.
- Conduct problem-solving techniques i.e 5 whys to establish preventive measures to issues occurring within your customer portfolio.
- Issues that commonly happen are maintenance/Repair issues, late/missed collections, payment issues and other issues raised by customers.
Customer Data/Documentation.
- Manage customer information by ensuring customer details are correctly captured in the system and any errors are corrected timely.
- Verify customer documentation after launch to ensure franchise agreements Land approvals document, government approval forms and any other documents are available and information is well captured and signed correctly.
- Ensure the operational status of the FLTs in the field reflects the odoo status all times.
- Document all customer issues.
Standards
- Train, coach customers on how to maintain quality sanitation and hygiene standards and monitor progress to ensure they are adhered to.
- Conduct refresher training to all customers and users on sanitation and hygiene.
- Execute corrective measures on cases related to poor sanitation and hygiene standards and ensure they improve.
- After the QuaC (hygiene and standards survey) ensure all customers get feedback and those below standards are trained and cautioned in order to improve.
Retention.
- Engage customers with closed FLTs to handle issues at hand in order to reopen the FLTs.
- Prevent closures by working to tackle issues that might lead to closures
- Ensure the operational status in the field reflects the same in the CRM (Odoo) and any disparities are corrected immediately
Qualifications
- Diploma or Degree in business management/ credit/debt management
- Previous experience in debt collection, credit control, field-based sales (FMCG) is preferred
- Good communication skills, customer handling/management skills, problem-solving skills, customer service
- Customer-centric – employs diplomacy and firmness to build win-win partnerships with customers.
- Ability to collect customer data and generate reports
- Computer literate with basic, MS Excel skills
- Confident, assertive and persuasive – ability to handle difficult customers
Physically fit – this role will involve walking daily, in informal settlements
Fundraising & Partnerships Manager
About the Role
The Fundraising and Partnerships Manager joins us at a critical juncture. Our growth in the next 5 years will hinge on our ability to mobilize resources and build strategic partnerships with bi-laterals, INGOs, multilaterals, and governments for the scaling of our safe sanitation services to citizens everywhere. The Fundraising and Partnerships Manager will be responsible for raising institutional and philanthropic funds to achieve our strategy, as well as implementing organizational-level initiatives for Results-Based Financing (RBF), climate financing, and Public-Private partnerships (PPP) with the government. The Fundraising and Partnerships Manager manages the business development team and leads relationships with key global partners.
Duties and Responsibilities
- Achieve Fresh Life’s ambitious grant fundraising targets through partnerships with key stakeholders.
- Collaborate with the leadership team to align fundraising strategies with organizational goals.
- Lead strategy for all aspects of donor relationships, including conducting baseline prospect identification and research, preparation of proposals, solicitation, closure, and stewardship.
- Cultivate strong, trust-based relationships with grantmakers, foundations, government agencies, and other key stakeholders.
- Drive the implementation of Results-Based Financing (RBF), climate financing, and Public-Private Partnerships (PPP) with the government.
- Network with potential donors and partners to enhance funding opportunities.
- Manage and inspire a high-performing business development team.
- Represent Fresh Life and the Sanergy Collaborative externally with funders, government, and other key stakeholders.
- Enhance the efficiency and effectiveness of business development processes, including proposal development, partnership management, financial reporting, etc.
Qualifications
- Master’s Degree in International Development, Economics, Project Management, or equivalent preferred.
- 7+ years of work experience in a social enterprise with a proven track record in building partnerships and raising and managing grants >$5 million/ year.
- Passion for the Cause: A genuine passion for Fresh Life’s mission and effectively conveying its importance to potential donors and partners.
- Project Management: Effective organization and management skills are crucial for planning, executing, and leveraging strategic fundraising opportunities and campaigns.
- Highly organized and able to follow through and prioritize tasks.
- Impeccable integrity and ethics.
- An effective communicator at all levels in the organization, with strong oral and written skills and a willingness to share information, required fluency in English.
- Inspiring leader for the team and the organization in a fast-paced work environment.
Assistant Manager – Accounting
About the Role
Ensure timely payment processing to all suppliers, reporting on Accounts Receivable, Accounts Payable, Treasury, and Audit functions. Facilitate accurate and timely ledger postings, reconciliation of balance sheet accounts, financial statement preparation, and coordination of audits.
Duties and Responsibilities
Payment Processing and Financial Reporting:
- Lead the Accounts Payable/Receivable, Treasury, Audit, and Month End Close team.
- Review and process all due bills for payment, ensuring timely payments to service providers.
- Reconcile processed work, verifying entries, and comparing system reports to balances.
- Respond to vendor inquiries regarding finance and negotiate payment terms with external stakeholders.
- Prepare analyses of accounts and monthly reports, continuously improving the payment process.
- Analyze financial information, summarize financial status of the organization, and recommend actions to resolve identified discrepancies.
Accounts Receivable Management and Reporting:
- Collaborate with retention teams to track and manage AR performance for improved collections.
- Prepare and analyze AR reports, including models to track key metrics.
- Inter-company billing and reconciliation.
Treasury Management and Operational Efficiency:
- Reconcile revenue and expenditure items on the TB and share documentation with the Audit team.
- Identify operational efficiencies and enhancements to internal controls.
- Monitor bank balances, currency conversions, and payment uploads.
- Own relationships with banking and cash cycle-related vendors.
- Manage the reconciliation and schedules of all balance sheet accounts and their sub-ledger accounts.
Audit and Compliance:
- Perform and control the full audit cycle, including risk management and control management over operations’ effectiveness, financial reliability, and compliance with all applicable directives and regulations.
- Coordinate periodic internal and external audits, including Grant audits where applicable.
- Prepare and present reports reflecting the audit’s results and document processes.
Financial Governance and Risk Management:
- Develop and implement methodologies for controlling foreign exchange exposure, excess cash management, debt facilities management, and interest rate risk management.
- Grant and project fund management in collaboration with the Business Development team.
- Monthly COGs reconciliation and chargeback to inventory for all products.
Qualifications
- Business Degree preferably in Finance or Accounting.
- CPA/ACCA Finalist.
- Minimum 7 years’ experience in accounting with at least 2 years in Treasury, AR & AP management.
- Preparation of financial reports.
- Advanced Microsoft Excel knowledge is a MUST.
- Excellent quantitative and analytical skills of large data sets are a MUST (will be assessed).
- Strong team player and communicator, decisive with problem-solving skills.