Massive Recruitment at United Nations Office at Nairobi (UNON)

Information Technology, HR Jobs, Procurement job, UN Jobs,

Information Technology Assistant, G6

Responsibilities

Desktop Administration and Configuration:

• Supervise junior staff for specific projects;
• Monitor all personal computers running the UN software delivery system;
• Perform software distribution updates, scripting, testing and support;
• Perform research into new versions of centrally supported software, perform beta testing, production rollout and post production support;
• Perform 2nd level desktop troubleshooting;
• Provide technical advice to clients;
• Provide guidance and training to staff;
• Prepare, maintain and update files and internal databases;
• Draft documentation and reports.

Service Installation and Support:

• Receive and log service request calls;
• Resolve problem and incident management requests;
• Schedule service requests including equipment replacement/installation, software installation, Local Area Network connection, return to stock, site surveys;
• Diagnose and resolve any hardware, software or connectivity problem;
• Provide basic training to end user;
• Log all action including site survey, steps taken to resolve problem or to complete task and problem encountered, current status;
• Act as focal point for technical staff at lower levels;
• Escalate tasks to the appropriate parties;
• Detect problem patterns and recommend solutions.

Service Coordination:

• Receive and log service requests;
• Create and assign work order in accordance with the established procedures;
• Distribute work assignment and monitor progress;
• Liaise with other ICTS teams to facilitate completion of service requests;
• Provide advice to clients regarding ICTS standards and workflow processes;
• Perform quality assurance procedures;
• Address escalated problems and monitor resolution.

iNEED Customer Relationship Management (CRM) System:

• Use iNEED and Nairobi Service Hub (NSH) as platforms to register and address all ICTS calls;
• Participate in the Gap analysis of iNEED/NSH for ICTS Services;
• Provide assistance in data preparation of iNEED/NSH;
• Assist in the administration of iNEED/NSH as and when required;
• Assist in training ICTS contractors and other ICTS teams in the usage and utility of iNEED;
• Update and maintain a knowledge base database with tested, proven and practiced IT solutions and best practices that can be used for problems logged in iNEED requirements.

Intranet Update:

• Update and modify information on the ICTS intranet and ensure that it is up-to-date;
• Liaise with other ICTS Intranet focal points for Intranet information gathering.

Problem Management:

• In accordance with Information Technology Infrastructure Library (ITIL) best practices, assist and coordinate weekly meetings with problem managers; Escalate problems based on established criteria and Standard Operating Procedures;
• Ensure problems are addressed within the benchmark. Identify and develop quick solutions within the ICTS problem manager’s framework;
• Follow-up on issues and record solutions in the knowledge base data base for future reference and usage;
• Act as a focal person for all problems past benchmark and generate weekly reports on actions being taken or solutions identified.

Data analytics:

• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making;
• Assists with visualizations and updating information material such as web pages or brochures.
• Perform other related duties as may be assigned.

Competencies

• PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks; Good technical skills, ability to conduct network maintenance, provide server services and user support; The ability to perform analysis, modeling and interpretation of data in support of decision-making; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• COMMUNICATION: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Demonstrates openness in sharing information and keeping people informed.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Education

• Completion of high school diploma or equivalent is required.
• Supplemental training in computer Science, System Administration, Database Administration, Service Operations, System Analysis, Software Development, or other related IT field is required.
• Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST. The GGST is administered to applicants when required before the administration of a written assessment and/or interview.

Work Experience

• A minimum of seven (7) years of relevant and progressively responsible experience in the Information Technology Support field or related field is required.
• The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
• A minimum of 2 years experience in overseeing service desk support and in the use of any Client Relationship Management system (e.g. Siebel or ServiceNow) is required.
• A minimum of 4 years experience in assisting in the administration of vendor performance and contract management is required.
• Work experience in the administration, management and operation of a large Information Technology environment with Microsoft 365 is required.
• 1 year or more of experience in data analytics or related area is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.
• NOTE: “Fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of’ confident” in two of the four areas.

Assessment

• Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Procurement Officer (364 Days)

Responsibilities

• Plans, develops and manages all procurement and contractual aspects of projects of significant complexity more specifically related to the major construction and renovations of buildings and infrastructure within the UN Nairobi complex and including all the aforementioned services under the direct mandate of the Facilities Management Section, such as the management, operation and major maintenance of buildings, office space, infrastructure, grounds, commercial operations and transport services under the direct mandate of the Facilities Management Section, through a worldwide procurement of diverse services and commodities (e.g. works, services, construction, facilities maintenance materials, equipment, instruments and supplies, furniture, etc.) taking into account local economic and other conditions.
• Advises requisitioning units and recipient entities on the full range of procurement issues, providing support and guidance at all stage of the procurement cycle.
• Formulates strategies and designs innovative solutions to resolve issues/ conflicts for complex procurement projects and establishes and maintains the work program and schedule for ongoing contracts and newly-planned ones.
• Prepares/oversees preparation and distribution of invitations to tender and manages/conducts all aspects of bid/proposal evaluations. Provides technical advice on procurement activities to officials of substantive units during all phases of procurement cycle.
• Establishes and maintains work program and schedule for ongoing contracts and newly planned ones.
• Participates in negotiations with senior supplier representatives; signs procurement orders up to the authorized limit, and, in cases where the amount exceeds authorized signature authority, prepares submissions to the Contracts Committee for review and subsequent approval by the authorized official.
• Conducts market research to keep abreast of market developments; researches and analyzes statistical data and market reports on the world commodity situation, production patterns and availability of goods and services.
• Identifies new technologies, and products/services, evaluates and recommends potential supply sources and participates in the incorporation of research results into the procurement program.
• Oversees adherence to contractual agreements, recommends amendments and extensions of contracts, and advises concerned parties on contractual rights and obligations.
• Prepares a variety of procurement-related documents, contracts, communications, guidelines, instructions, and ensure they are within the procurement manual guidelines.
• Provides guidance to, and may supervise, new/junior staff.
• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Performs any other duties as requested by the Supervisor.

Competencies

• PROFESSIONALISM: Knowledge of internationally recognized procurement standards and of all phases of international procurement techniques and operations used in contracting for a diverse range of goods and services; Good working knowledge of INCOTERMS and international business practices; knowledge of contract law and expertise in handling complex contract issues; knowledge of quantitative methods to measure supplier capacity systems and ability to identify sources of supply, market trends and pricing; ability to shape and influence agreements with requisitioning units and vendors; ability to analyze and interpret data in support of decision-making and convey resulting information to management; ability to apply technical expertise to resolve a range of issues/problems; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education

• Advanced university degree (Master’s degree or equivalent) in supply chain management, procurement, business administration, commerce, engineering, law or related fields is required.
• A first-level university degree (Bachelor’s degree or equivalent) in the specified fields of studies in combination with two (2) additional years of qualifying relevant work experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

• Chartered Institute of Purchasing and Supplies (CIPS) Level 4 or equivalent professional certification is required.

Work Experience

• A minimum of five (5) years of progressively responsible experience in procurement, contract management or related area is required.
• At least three (3) years of direct first hand work in procurement is required out of which one year (1) or more must involve recent direct experience in procuring design and construction related services such as Renovations, New Build or Road Construction/Maintenance.
• Experience in managing large procurement cases for goods and services in a large international organization is desirable.
• Experience in procurement of building facilities and infrastructure related services is desirable.
• One (1) year experience supervising a procurement team is desirable.
• Experience working with a Systems Application and Products (SAP) system or another Enterprise Resource Planning (ERP) system is desirable.
• Two (2) years or more of experience in data analytics or related area is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For this post fluency in English is required. Knowledge of another official United Nations language is desirable.
• NOTE: “fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of ” confident” in two of the four areas.

Human Resources Assistant (For Roster) – Multiple Jo

Responsibilities
RECRUITMENT AND PLACEMENT:

• Assist in processing vacancy announcements.
• Participates in the selection of candidates for secretarial, clerical and related categories positions; including evaluating and screening applications of such candidates, preparing profiles of candidates, and conducting preliminary interviews, and conducting roster searches for vacancies and identifying short-lists of candidates.
• Assists in the filling of posts for all categories, including initiating and following-up on reference checks and academic verifications, ensuring the completion of the pre-recruitment formalities, calculating salaries and related benefits, and preparing and dispatching offers of appointment and Statement of Emoluments.
• Assists in the recruitment of consultants and individual contracts, including posting of job openings, review and placement of consultants and individual contractors.
• Assists in organizing and coordinating competitive recruitment examinations.
• Oversees the maintenance of vacancy announcement files and tracking status of vacancy announcements.
• Reviews and processes personnel actions through the Enterprise Resource Planning (ERP) systems (known as Umoja in the UN).

STAFF DEVELOPMENT AND CAREER SUPPORT TRAINING:

• Assists in the organization and conducts of training courses and workshops.

JOB DESIGN AND CLASSIFICATION:

• Assists in reviewing and processing requests for classification.
• Provides advice and answers general queries on classification procedures and processes.

LOCAL OUTREACH INITIATIVE:

• Assist on local outreach initiatives to attract potential talent e.g., university career fairs, online webinars, social media platforms like LinkedIn, etc.
• Assist on local head-hunting initiatives to attract potential talent to apply for advertised vacancies.

ROSTER MANAGEMENT:

• Assist in the building and maintenance of rosters for pre-qualified candidates across critical Job families for ease of recruitment during surge or urgent recruitments.

GENERAL:

• Maintains HR related automated systems and applications including automated databases containing HR related statistics and prepares periodic reports.
• Undertakes research on a range of HR related issues and assists in the preparation of notes/reports.
• Provides general office support services; processes, drafts, edits, proofreads and finalizes for signature/approval a variety of correspondence and other communications; sets up and maintains files/records (electronic and paper); schedules appointments/meetings, monitors deadlines, etc.
• Prepares written response to queries concerning HR related matters.
• Trains and provides supervision to new and lower-level staff in the unit.
• Performs other related duties as required.

Competencies

• PROFESSIONALISM: Knowledge of human resources policies, procedures and practices and ability to interpret and apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

• Completion of High school diploma or equivalent is required.
• Supplemental training in human resources, administration or related area is required. Bachelor’s degree in human resources, business administration and other related area is desirable.
• Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. The GGST is administered to applicants when required before the administration of a written assessment and/or interview. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST.

Work Experience

• A minimum of seven (7) years of progressive work experience in human resources, administration or related field is required out of which 2 years should be in recruitment. The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
• Experience in the whole recruitment process from vacancy building to onboarding of staff is required.
• Experience in the use of recruitment and outreach tools like PeopleSoft or Inspira is required.
• Experience in using Enterprise Resource Planning (ERP) systems such as SAP is desirable.
• Experience in the engagement and processing of consultant and individual contractor contracts is desirable.
• 1 year or more of experience in data analytics or related area is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is a desirable.

NOTE: “Fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and “ Knowledge of” equals a rating of “ confident” in two of the four areas.

Senior Human Resources Assistant (For Roster) – Multiple Jo

Responsibilities
RECRUITMENT AND PLACEMENT:

• Support Hiring Managers on vacancy announcements process.
• Participates in the selection of candidates for secretarial, clerical and related categories positions, including evaluating and screening applications of such candidates, preparing profiles of candidates, and conducting preliminary interviews, and conducting roster searches for vacancies and identifying short-list of candidates.
• Assists in the filling of posts, including initiating and following-up on reference checks and academic verifications, ensuring the completion of the pre-recruitment formalities, calculating salaries and related benefits, and preparing and dispatching offers of appointment and Statement of Emoluments.
• Provides input into policy development for the HR policies of staff in the General Service, non-staff including consultants, individual contractors and related categories.
• Schedules and coordinates entry tests for secretarial/clerical/trades and crafts/security positions.
• Assists in organizing and coordinating competitive recruitment examinations.
• Oversees the maintenance of job openings files and tracking status of vacancy announcements.

STAFF DEVELOPMENT AND CAREER SUPPORT TRAINING:

• Assists in the development of career development programme.
• Assists in the organization and conduct of training courses and workshops.

JOB DESIGN AND CLASSIFICATION:

• Assists in reviewing and processing requests for classification which includes assessing the duties, scope, and responsibilities of the position to determine level.
• Assists in reviewing and processing requests for classification.
• Provides advice and answers general queries on classification procedures and processes.
• Assists in providing documentation and background materials relating to classification appeals.

LOCAL OUTREACH INITIATIVES:

• Support in the coordination of local outreach initiatives to attract potential talent e.g., university career fairs, online webinars, social media platforms like LinkedIn, etc.
• Support on local head-hunting initiatives to attract potential talent to apply for advertised vacancies.

ROSTER MANAGEMENT:

• Support in the building and maintenance of rosters for pre-qualified candidates across critical Job families for ease of recruitment during surge or urgent recruitments.

GENERAL:

• Supervises the maintenance of automated databases and the centralized reference and filing systems.
• Undertakes research on a range of HR related issues and prepares notes/reports.
• Conducts research on precedents, policy rulings and procedures.
• Supervises compilation and preparation of statistical reports on HR related issues.
• Assists in the preparation of information circulars for HR related issues.
• Provides general office support services; processes, drafts, edits, proofreads and finalizes for signature/approval, a variety of correspondence and other communications; sets up and maintains files/records (electronic and paper); schedules appointments/meetings, monitors deadlines, etc.
• Prepares written response to queries concerning HR related matters.
• Trains and provides supervision to new and lower-level staff in the unit.
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures.
• Ensures that requirements and background information used for data analysis are documented.
• Lead and supervise junior HR Assistants assigned.
• Support on any assigned HR projects.
• Performs other relevant duties as required

Competencies

• PROFESSIONALISM: Knowledge of human resources policies, procedures and practices and ability to interpret and apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Ability to apply knowledge of various United Nations administrative, and human resources rules and regulations in work situations. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
• TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

• Completion of secondary school/High school diploma or equivalent is required.
• Supplemental training in human resources, administration, or related area is required. Bachelor’s degree in human resources, business administration and other related area is desirable.
• Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. The GGST is administered to applicants when required before the administration of a written assessment and/or interview. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST.

Job – Specific Qualification

• Certification in human resources at the diploma level or equivalent is desirable.
• Training in Enterprise Resource Planning (ERP/SAP), such as Umoja or similar is desirable.

Work Experience

• A minimum of 10 years of progressively responsible experience in human resources management, administrative services or related area is required out of which 3 years should be in recruitment. The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
• A minimum seven (7) years of hands-on experience in recruitment as a recruiter at the United Nations or similar international organization is required.
• Experience with Enterprise Resource Planning System (ERP) such as Umoja or similar is required.
• Work experience with PeopleSoft System such as inspira or similar is required.
• Experience in handling a large portfolio of multi-cultural clients located in multiple geographical locations is desirable.
• Experience in managing a team of human resources assistants is desirable.
• Experience in handling the recruitment of consultants and individual contractors in the United Nations or similar international organization is desirable.
• Work experience of one (1) year or more in data analytics or related area is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

NOTE: “Fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of” confident” in two of the four areas.

Information Systems Officer, P3 – Temporary

Responsibilities

• Provide strategic and operational leadership to Conference Facility technology, covering but not limited to: Conference Management and Simultaneous Interpretation Systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual Distribution and Control, AV Broadcasting and Recording Systems, Web Streaming, Video Conferencing, Digital Signage, and Conference Operations.
• Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service related to conference technology and support.
• Plan for phased and minimal upgrade of degraded AVT equipment’s, Conference data center and ICTS requirements in the existing conferencing facility to have uninterrupted conferences with customer satisfaction until the new Capital project on new Conferencing facility is ready.
• Tracks and monitors AVT and ICTs support requirements for upcoming conference support requirements against both agreed calendar for conferences maintained by the Division of Conference services (DCS) and new requirements aligned and agreed with DCS. Monitors progress against plan, requirements, quality measures, standard processes and takes corrective actions when required.
• Provides professional leadership and work direction to assigned conference support team, and/or mentor and supervises the work of new/junior officers, contract staff, etc.
• Propose policies, standards, and operating procedures to contribute towards a managed end-to-end conference technology support, and ensure that compliance is maintained under his/her area of responsibility. Manage, mentor, support and train staff including recruiting temporary and permanent staff, managing and maintaining rosters of temporary staff, conducting performance reviews, demonstrating dynamic leadership and promoting a customer-focused approach.
• Develops, implements and monitors information standards and guidelines, including testing paradigms.
•  Prepares technical and user documentation for conferencing technology systems and interdependent applications; prepares training materials and detailed technical presentations.
• Keeps abreast of developments in the field of conference technology, support and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports.
• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Any other duties that is assigned by the Chief of the section.

Competencies

•  PROFESSIONALISM: Demonstrated professional competence with ICT Service Level Management, Service Desk operation and support, budgetary processes, and in support issues relevant to a standard desktop and the associated applications and technologies. Ability to develop and oversee large centralized or decentralized institutional systems possessing conceptual and strategic analytical capacity to understand information systems and business operational issues to thoroughly analyze and evaluate critical systems matters. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
•  COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
•  CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
•  MANAGING PERFORMANCE: Delegates appropriate responsibility, accountability and decision-making authority. Ensures that roles, responsibilities and reporting lines are clear to each staff member. Accurately assesses the amount of time and resources required to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports staff when they make mistakes. Actively supports the development and career aspirations of staff. Appraises performance fairly.

Education

• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required.
• A first-level degree (Bachelor’s degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Job – Specific Qualification

• Supplemental certifications in the Audio/Visual (AV) such as Dante and CTS is required.
• Project Management certifications such as Prince2 or PMP is required.

Work Experience

• A minimum of Five (5) years of progressively responsible experience in planning, design, development, operation and maintenance of Conference Management and Simultaneous Interpretation Systems (CMSI) for more than 1,800 delegate units including Remote Simultaneous Interpretation (RSI), AV Distribution and Control, AV Broadcasting and Recording Systems including Web Streaming, Video Conferencing, Digital Signage, Conference Operations is required.
• Experience in client relation management is desirable.
• Two (2) years or more of experience in data analytics or related area is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Working knowledge of another UN language is desirable.

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