New careers at Apollo Life Assurance – APA Insurance

Computer science jobs, Web Development jobs, Insurance jobs, Actuarial Science jobs,

Web Developer

KEY PRIMARY RESPONSIBILITIES

  • Collaborate with designers to translate UI/UX wireframes into functional web pages.
  • Develop responsive and mobile-friendly websites using HTML, CSS, and JavaScript.
  • Implement interactive features and animations to enhance user engagement.
  • Utilize front-end frameworks (e.g., Bootstrap, Foundation) to streamline development processes.
  • Integrate third-party APIs and services to extend website functionality.
  • Ensure cross-browser compatibility and optimal performance across various devices and platforms.
  • Perform testing and debugging of websites to identify and resolve any issues.
  • Optimize websites for speed and performance to provide smooth user experiences.
  • Maintain and update existing websites with new content, features, and improvements.
  • Collaborate with back-end developers to integrate front-end components with server-side logic.
  • Stay up to date with emerging web development trends and technologies.
  • Keep track of industry best practices to ensure code quality and maintainability.
  • Participate in code reviews and provide constructive feedback to team members.
  • Document code, processes, and technical specifications for future reference.

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in computer science, Web Development, or a related field 

JOB SKILLS AND REQUIREMENTS

  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally
  • Proven ability to drive change and constant improvement.
  • Strong problem-solving, analytical, and time-management skills

PROFESSIONAL QUALIFICATIONS

  • Any related professional qualifications will be an added advantage.

EXPERIENCE

  • At least 5 years of experience in a similar role
  • Proven experience as a Web Developer or similar role.
  • Proficiency in HTML, CSS, JavaScript, and related front-end technologies.
  • Experience with front-end frameworks and libraries (e.g., Bootstrap, jQuery).
  • Familiarity with responsive design principles and mobile-first development.
  • Basic understanding of back-end programming languages (e.g., PHP, Python, Ruby) and databases.
  • Solid understanding of version control systems (e.g., Git).
  • Prior experience with content management systems (e.g., WordPress) is a plus.
  • Knowledge of SEO principles and best practices is a plus.
  • Familiarity with design tools (e.g., Adobe Creative Suite) is a plus.

SENIOR CLAIMS OFFICER

KEY PRIMARY RESPONSIBILITIES

Claims handling 

  • Assess – Assess the claim’s validity.
  • Claims Bookings – Record all valid claims in the claims register and in Life Management System (LMS)
  • Acknowledge valid claims reported and request required claims documents. 
  • Assess claim documents, initiate claim payments, and assign claims tickets for approval. 
  • Approve claims as per approval of the mandate.
  • Follow up on claims payments and transmission/inform customers of progress.
  • Review outstanding claims and follow up on outstanding documents. Review claims documents submitted and made claims recommendations.
  • Review suspicious claims and make recommendations for investigations.
  • Review investigation reports and make recommendations.
  • Adhere to IRA and company claims guidelines.

Compliance 

  • Prepare Compliance Reports for IRA, AKI, etc. 
  • Provide data and claims files to both Internal & External Auditors
  • Work with the Risk Manager and provide data and files.

Customer Services 

  • Handle claim complaints, register, and ensure resolution.
  • Handle appeals for declined claims, prepare file notes, or organize claim team meetings. 
  • Handle incoming calls, record and resolve client issues or escalate to the supervisor.
  • Attend to the walk-in clients and brokers. 
  • Client and Brokers engagements – Plan & Perform client and brokers visits.
  • Work with the customer service team when required.

Product & Processes

  • Capture LMS gaps and escalate to the ICT team for resolution.
  • Review process manual 
  • Design claims forms and documents for new products
  • Attend all process meetings and provide input to improve processes.
  • Attend all product meetings and provide input.
  • Participate fully in all quality processes improvement, including ISO. 
  • Prepare and submit reinsurance cessions for claims recoveries.
  • Provide reports on claims recoveries Train new staff on claim processes and procedures.
  • Train clients and Brokers on claims processes and procedures

ACADEMIC QUALIFICATIONS

  • Business Related Degree preferably in Insurance/Actuarial Science.

JOB SKILLS AND REQUIREMENTS

  • Communication and Interpersonal skills
  • Time management skills
  • Team player
  • Analytical skills
  • Problem-solving skills Negotiation
  • Leadership skills

PROFESSIONAL QUALIFICATIONS

  • Diploma in Insurance, AIIK/ACII

EXPERIENCE

  • At least 5 years of relevant experience 
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