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Human Resource Manager
The Human Resource Manager will be responsible for implementing human resource practices, policies and procedures that are reflective of business strategy and needs with a focus on culture, change and skills enhancement. The incumbent will manage the Human Resource department and its activities to effectively lead and advise employees and managers on all people management issues and ensure compliance with statutory and regulatory requirements, with the aim of creating an environment that attracts and retains the appropriate staff.
Key Duties/ Responsibilities
- Monitor all HR activities and practices to ensure compliance with statutory requirements and company policies. Keep track of and remain abreast with the legal environment and ensure that the company is in compliance and all senior staff are aware of HR management requirements.
- Collaborate with department heads to understand business goals and build development strategies so as to have in place a strong future talent pipeline.
- Optimally manage industrial relations and act as the key point of contact with the Trade Union. Offer technical support to all managers in an effort to maintain good industrial relations.
- Plan and monitor the maintenance of monthly leave schedules and ensure that department heads, managers and supervisors always provide appropriate levels of cover through effective annual leave planning.
- Manage disciplinary issues in line with the provisions of the Employment Act and company policy and ensure fairness and transparency, thus minimizing instances of litigation.
- Drive grievance resolution and ensure that all pertinent issues are addressed in a fair, confidential and transparent manner where possible without becoming a legal issue. Where disputes become legal issues support the management of cases with timely provision of information to legal counsel as appropriate.
- Work with senior management to determine employee capabilities that are required to drive performance and ensure succession.
- Facilitate employee learning and development by assessing capability, identifying gaps and designing training interventions to redress them. Expected to identify business, department and individual needs and develop and roll out the training calendar activities as required.
- Ensure that all staff are contracted as per company policy and monitor to ensure timely end of probation confirmations and renewals of contracts where applicable. Develop and oversee the implementation of a comprehensive induction and orientation programmes for all new staff.
- Implement employee relations, social and welfare activities, and employee support programs to create a conducive and respectful workplace and good working relationship between employees.
- Put in place systems for managing staff records, including personal data, annual leave and off days, sick leave etc, ensuring that these are kept up to date and adhere to relevant statutory and regulatory requirements.
Key Outputs/Deliverables
- Effective implementation of HR policies, systems and procedures that reflect best practice
- Optimal staff who are motivated and competent to deliver the business objective
- Robust succession plans
- A disciplined and engaged workforce that delivers set targets.
- An optimal industrial relations environment within the company and between the company and relevant third parties such as the Union and the Ministry of Labour
- Cost effective employee welfare plans to motivate staff
- HR Reports for management review and decision making
Academic and professional Qualifications and experience required
- Bachelor’s degree in Human resources, Social Sciences or equivalent
- Higher National Diploma in Human Resources Management or CHRP(K) qualification is desired; IHRM membership
- At least Seven (7) years’ experience managing HR processes in a labour intensive and Unionisable environment
- Solid expertise of industrial relations management and experience of working in labour intensive and unionised environments; and
- Knowledge and working experience with Kenyan Labour laws
Assistant Producer/Editor
The Assistant Producer, Videographer, and Editor will assist in capturing high-quality photos and videos, managing on-site shoots, and editing visual content to meet project goals. This role combines technical expertise with creative flair, offering a unique opportunity to work on diverse projects in a dynamic environment.
Key Duties/ Responsibilities:
Photography
- Assist in setting up and operating photography equipment, including cameras, lights, and props.
- Capture high-quality images during events, shoots, or projects under the guidance of the Lead Photographer.
- Ensure proper composition, lighting, and focus during photo shoots.
- Organize and manage photo files, ensuring they are backed up and stored securely.
Videography
- Support the Lead Videographer during video shoots, including setting up cameras, audio equipment, and lighting.
- Operate secondary cameras or assist with behind-the-scenes filming as needed.
- Monitor equipment to ensure smooth recording during shoots.
- Assist in creating storyboards and planning shot sequences.
Editing
- Edit photos and videos using software such as Adobe Suite or Final Cut Pro.
- Enhance visual content through color correction, retouching, and special effects.
- Organize and manage raw and edited files for efficient workflow.
- Collaborate with the creative team to ensure content aligns with project requirements and brand standards.
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Job Qualifications:
- Diploma in Photography, Film Production, Media Arts, or a related field
- Three to Six years of experience in photography, videography, and editing
Social Media & Customer Relationship Manager
The Social Media Manager & Customer Relationship Manager will be responsible for driving brand visibility, engagement, and lead generation through effective social media strategies and client relationship management. This role involves crafting compelling content, fostering online communities, and providing exceptional client support to enhance overall client satisfaction and drive business growth.
Key Duties/ Responsibilities:
- Create and implement social media strategies to boost brand presence, engagement, and lead generation for studio rental, video production, photography services, and podcasting.
- Develop, oversee, and manage high quality multimedia content (graphics, videos, copy) across platforms, ensuring alignment with marketing objectives and industry trends.
- Serve as the primary point of contact for clients, building long-term relationships by understanding their needs and delivering customized solutions.
- Guide new clients through the onboarding process, ensure seamless service delivery, and address any client concerns or issues promptly and professionally.
- Monitor social media interactions, respond to inquiries, and foster positive relationships within online communities to build strong ties with clients, influencers, and potential leads.
- Analyze social media metrics to measure campaign effectiveness, prepare detailed performance reports, and provide data-driven recommendations for future strategies.
- Guide new clients through the onboarding process, ensure seamless service delivery, and address any client concerns or issues promptly and professionally.
- Coordinate with internal teams to ensure timely and successful completion of client projects, including studio rentals and production services, while managing client expectations and communication.
- Maintain an organized workflow to ensure all communications, including emails, DMs, and calls, are promptly attended to, reinforcing our client retention strategy through effective social media engagement.
- Gather and analyze client feedback to drive service improvement initiatives and implement strategies to enhance the overall client experience.
- Identify and target companies to pitch and build partnerships. Research and prepare tailored presentations for these potential clients.
- Analyze social media metrics to measure campaign effectiveness, prepare detailed performance reports, and provide data-driven recommendations for future initiatives.
- Prepare and present regular reports on social media performance, client interactions, and overall effectiveness of initiatives providing actionable insights and recommendations based on data analysis to drive continuous improvement.
Key Performance Indicators:
- Consistent development and management of engaging multimedia content that aligns with marketing objectives and industry trends.
- New strategic partnerships with targeted companies.
- Growth in lead generation and conversion rates.
- Timely and successful completion of client projects with clear communication and organized workflow.
- Strong client relationships, efficient onboarding and service delivery process.
- Comprehensive social media performance reports and actionable insights.
Qualifications, Skills and Competencies;
- Bachelor’s degree in Marketing, Communications, or a related field.
- At least three (3) years of experience in social media management, digital marketing, or client relations.
- Proficiency in social media platforms and tools (e.g., TikTok, Facebook, Instagram, LinkedIn).
- Strong project management, communication, and customer service skills.
- Ability to create engaging multimedia content.
- Strong analytical skills and attention to detail.
- Ability to manage multiple projects and work under tight deadlines.
- Proficiency with social media platforms and tools, content creation software, and CRM systems.