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Community Engagement Facilitator
Overall purpose of the role:
Under the technical supervision of the Project Coordinator, the Community Engagement Facilitator (CEF) will play an important role in the accountability and transparency of contributing to the field level implementation of an Economic Inclusion and Social Protection 3 years funded project by BPRM in Nairobi county and hopefully in its expansion to Nakuru and Mombasa subject to funding availability and intervention outcomes including lessons learned in its Nairobi implementation in year one. The responsibility of the CEF is to support cross-sectoral plans or activities in the DRC Urban Program community engagement efforts, in line with the organization’s strategy which seeks to assist refugees and the displaced persons to protect their rights and empower them towards a better future.
The International Labour Organization (ILO) with the United Nations Refugee Agency (UNHCR) and the Danish Refugee Council (DRC) have come together to work on a project that will seek to promote pathways to economic inclusion and social protection for urban refugees and host communities in Kenya. The role will include activities related to awareness-raising of DRC urban program work, outreach, promote community participation and feedback in all stages of project implementation as well as support to enhance community capacities initiatives and share recommendations on how to better integrate community engagement strategies between DRC urban projects and organizational sectors for purposes of ensuring DRC urban program and its stakeholders’ agenda are met.
Responsibilities:
- Conduct outreach to target communities served by DRC Urban Program as well as mobilize them to participate in project plan and activities.
- Provide support to project officers/teams in implementing and reporting on field level community engagement activities.
- Support project teams to identify and engage community members to participate in project deliverables.
- Contribute to strengthen DRC urban program community engagement strategies by providing recommendations to the supervisor.
- Support in the identification of community needs for capacity development and contribute to conduct trainings.
- Facilitate the access of communities and relevant stakeholders to DRC feedback mechanism.
- Identify, cultivate relationships and coordinate with fellow community engagement facilitators or outreach officers in the urban refugee and host communities’ context/or space that fit or is aligned to DRC urban program work and values.
- Constantly gather relevant and vital information to the urban program work and share such with immediate supervisor for reflection and appropriate programmatic action.
Experience and technical competencies:
- 1 year of proven and demonstratable experience in supporting economic inclusion/or livelihoods and social protection programming in an International NGO’ or other relevant agency
- Good understanding of project cycle management
- Experience in contributing and facilitating capacity development/training for communities.
- Computer literacy, good analytical and reporting writing skills.
- Skillful and diplomatic in networking with communities and local authorities as well as partrners in urban refugee environment.
- Ability to perform under programmmatic and contextual pressure and to meet deadlines.
- Good time management, organziational and planning skills.
- Good communication and consultative skills.
Education:
- Diploma in social science or related field – degree an added advantage.
- Fluent in written and spoken English, Swahili and at least one language spoken by the refugees in urban -Nairobi and its environs is an added advantage (Somali, Oromo, Congolese etc)
DRC’s Core competencies:
All DRC roles require the post-holder to master the below DRC’s core competencies:
- Striving for excellence: you focus on reaching results while ensuring an efficient process.
- Collaborating: you involve relevant parties and encourage feedback.
- Taking the lead: you take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: you Uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
Information Technology (IT) Intern
Overall purpose of the role:
Provide additional technical support required to maintain a standard level of service to the office and be the main point of contact for IT related issues in DRC Kenya Eastleigh field office in Nairobi for a duration of 6 months. The role will be responsible for planning, development and implementation of hardware, software applications, programming & systems network and integration of a management information system or enterprise network in coordination and consultation with the DRC IT Officer.
Responsibilities:
- Install and configure computer hardware, authorized software, systems, networks, printers, and scanners.
- Liaise with the Country MIS Coordinator regarding issues/faults in a timely manner.
- Offer technical support to all end users of hardware & software issues.
- Ensure that company data is safely backed up to OneDrive and SharePoint.
- Daily monitoring of servers to for optimal performance,100% uptime and availability of systems.
- Maintain, improve, and ensure healthy back-ups of beneficiaries’ database.
- Generate monthly systems usage reports.
- Oversee software and network security.
- Undertake simple development tasks on the Information Management Systems as assigned from time to time.
- Continually perform preventative maintenance.
Experience and technical competencies:
- At least 1 Year Experience in fast paced organization.
- Have HTML, PHP-MVC, JS and CSS coding background.
- Knowledge of CodeIgniter framework will be an added advantage.
- Basic understanding of relationship database including MySQL.
- Basic understanding of Linux (Ubuntu) and Windows 10 support.
- Knowledge of and competence in Microsoft operating systems and Microsoft 365.
- Attention to detail with an excellent analytic and research background.
- Cheerful, articulate, positive attitude and eager to learn.
Education:
- Bachelor’s degree in Information Technology or other related field from a recognized institution
- Certification in computer networks (CCNA, N+, etc)
Languages:
- Fluency in English and Kiswahili.
Project Assistant – Economic Recovery
Overall purpose of the role:
The responsibility of the Project Assistant is to support an Economic Inclusion and Social Protection 3 years’ funded project by BPRM in Nairobi county and hopefully in its expansion to Nakuru and Mombasa subject to funding availability and intervention outcomes including lessons learned in its Nairobi implementation in year one. The International Labour Organization (ILO) with the United Nations Refugee Agency (UNHCR) and the Danish Refugee Council (DRC) have come together to work on a project that will seek to promote pathways to economic inclusion and social protection for urban refugees and host communities in Kenya. The role will technically be supervised by a Project Coordinator (PC) and support the day-to-day implementation of the project besides expected to closely work with other urban project teams to enhance programmatic integration and complementarities. In addition, he/she will undertake other duties relevant to the success of the project as assigned by the Project Coordinator in a matrix line management arrangement with the Urban Area Manager and technical collaboration and coordination with the Project Officers and sector leads to ensure the project expectations are met.
Responsibilities:
- Work in collaboration with project colleagues under the technical guidance of the project coordinator to implement economic inclusion and social protection activities in the BPRM project.
- Support in identification, mobilization and registration of deserving beneficiaries as defined by the project documents to enroll in the project for support.
- Remain abreast of topical developments and policy shifts as well as laws/regulation related to economic inclusion and social protection that will promote community participation and stakeholders’ engagements in the project hence improving decent livelihoods and social protection well-being of those the project aims to assist.
- Contribute to promote sector learning and knowledge management in the social protection and livelihoods sector through collating findings/or information collected from the field as well as routine monitoring to draw lessons.
- Support to develop and or adopt sector guidelines and tools in support of decent livelihoods and social protection implementation.
- Assist to develop internal and external project reports based on specific project implementation output and support in sound budget implementation.
- Support communities to gain access to information, resources, other relevant stakeholders and opportunities that are likely to empower them to promote economic inclusion and social protection.
- Contribute to establish good working relationships with local communities and their leaders, and endeavor to uphold the reputation of DRC including maintaining/strengthening the institutional linkages already established and yet to be established, with communities in project locations.
- Support in the collaboration with DRC Protection, Gender, MEAL and Advocacy & Communication colleagues/or teams to enhance program integration and showcase impact through well-thought-out strategic strategies
- Support the project in kick-off, review and project closure meetings including periodic program review and planning meetings and external meetings as often and as requested by the supervisor
Experience and technical competencies:
- Minimum 1 to 2 years of relevant field experience in implementation focusing on providing support in an economic inclusion or livelihoods and social protection programming in an International NGO’ or other relevant agency
- Good understanding of project cycle management.
- Experience working and knowledge in urban displacement responses and in multi-sectoral interventions and diverse communities.
- Good planning, organization and problem-solving skills with ability to work both independently and within a team in a demanding working environment.
- Ability to perform a variety of standard tasks related to the effective and efficient delivery of project targets and aims.
- Some level of understanding of IT and ERP tools commonly used in NGOs.
- A demonstrated ability to build and maintain relationships with host governments, donors, partners, local organizations, and other stakeholders including project target communities.
- Good level of communication/interpersonal and computer skills.
- Agile, self-starter with an ability to work autonomously and in a team
Education:
- Bachelor degree level education in social sciences, economic, business administration, project planning or any other development related fields.
Languages:
- English – Fluent
- Swahili – Fluent
Project Coordinator
Overall purpose of the role:
The post-holder will provide day to day technical leadership, implementation management and support of a 3-year BPRM Economic Inclusion and Social Protection Project in Nairobi County and hopefully in its expansion to Nakuru and Mombasa subject to funding availability and intervention outcomes including lessons learned in its Nairobi implementation in year one. The International Labour Organization (ILO) with the United Nations Refugee Agency (UNHCR) and the Danish Refugee Council (DRC) have come together to work on a project that will seek to promote pathways to economic inclusion and social protection for urban refugees and host communities in Kenya and the Project Coordinator (PC) will be technically responsible to lead DRC’s assigned implementation in the project and will also act as main focal point of contact for DRC’s partners in the project (ILO and UNHCR) in consultation with the DRC Urban Area Manager and the Head of Programmes.
The Project Coordinator shall help to develop and standardize, to the extent possible, systems and procedures and to ensure cross-functional learning among the project members including with other existing DRC urban projects and to provide effective backstopping for DRC project staff. The PC and his/or her team will ensure that all project objectives are met and contribute to strengthened social cohesion between refugees and host communities in DRC’s areas of work. The Project Coordinator will also be expected to contribute to the identification and securing of new sources of funding and technically supervise the project staff in matrix coordination with the DRC Urban Area Manager. The PC will also lead and provide technical expertise in consultation with country/or regional relevant sector technical colleagues and deep insights into economic inclusion and social protection programming to support effective execution of the project.
Responsibilities:
R1: Project Management, Development, Monitoring and Evaluation:
- Ensure the project is implemented in ways responsive to the beneficiary communities, donor compliance procedures and vision/mission of each of the partner organizations. This includes working closely with (private sector where appropriate), project members, local government and community structures to successfully implement and strengthen local capacity.
- Ensure all project interventions are aligned with the Government of Kenya and partners social protection agenda to safeguard sustainability of project activities.
- In close working relationship with the MEAL unit, ensure that the project has appropriate monitoring, evaluation, accountability and learning systems established (including impact evaluation), and that the project documentation is comprehensive (electronic and hard copy).
- Ensure project activities are delivered according to the agreed project proposal and implementation plan, and that all activities and deliverables are completed within the agreed timeframe and budget, reports are submitted as per the agreed schedule and formats are fulfilled as specified in signed agreements.
- Ensure work plans are regularly updated in collaboration with the project team, ensure project plans and project tracking tools are used by the project team, and monitor project activity implementation.
- Ensure community participatory planning and targeting in line with project design and needs and following donor compliance procedures.
- Provide on-site support through frequent visits to all project sites.
- Engage with the various technical staff from ILO and UNHCR to facilitate support to the team.
- Serves as the primary contact with respect to project implementation for the donor in consultation with the Urban AM
R2: Economic Inclusion & Social Protection Expertise:
- Provide technical assistance to the implementing teams in areas of economic inclusion and social protection and working alongside project stakeholders, DRC county and regional office technical coordinators and DRC Kenya colleagues
- Support the development and dissemination of advocacy piece for refugees right to work and launch of a campaign to raise awareness of refugees’ rights and ways to access social protection schemes.
- Provide support to conduct a rapid assessment of barriers and opportunities for refugees’ access to ID and sim cards.
- Pilot models of SOPs to inform refugees access to IDs and sim cards – community meetings and ongoing support for refugees.
- Support to conduct/or lead a component of the business assessment of existing BDS and financial service providers and training needs of refugees and vulnerable host communities
- Pilot schemes for more inclusive and accessible social protection schemes/facilitate registration (supporting the Ministry of Social Protection in registration of refugees in National Social Register)
- Pilot schemes to align cash support to urban refugees with national social protection schemes (support the elderly/PSN/refugee child welfare on protection and basic needs).
R3: Training & Capacity development:
- Support in the identification of training needs of team and explore options for meeting them.
- Contribute to build internal team capacity, especially in economic inclusion and social protection.
- Provide continuous technical support and mentorship for Project Officers, Project Assistant, Community Engagement Facilitators in the project to develop their professional and technical competencies.
- Participate in all relevant training offered by all project partners and/or externally to become technically equipped for project implementation and monitoring.
- Ensure that minimum standards for project management and accountability are met.
R4: Coordination & Partnership:
- Coordinate the day-to-day implementation of the project and ensure effective integration among the members, with special attention for the specific needs and expectations outlined in the project documents.
- Ensure proper communication mechanisms are in place to guarantee effective and timely communication between project staff and the project members and management.
- Participate in regular external stakeholder meetings, and maintain external relations with the relevant government agencies, and stakeholders across the project areas.
- Support to ensure there is a system for networking and communication with relevant local government line departments, DRS, ILO, UNHCR, relevant actors, and community representation in the project areas.
- Promote collaboration and synergy between the project members’ project activities and similar projects and activities in the project areas.
- Promote a positive profile of the project and good understanding among other actors and communities about the project.
- Assist the AM to develop and maintain strong working relationships with all stakeholders.
- Represent the project at interagency coordination meetings and other key stakeholder forums related to the sector.
R5: Budget Management:
- The post holder will support BPRM project budget monitoring and control, cash forecasting and BFU reviews, revisions while working closely with DRC AM, ILO and UNHCR. He/or she is expected to oversee the project budget to maintain project expenditure within budget parameters, ensuring adherence to DRC financial procedures and donor requirements.
- Track budget spending and ensure timely reviews of financial transactions and budget utilization every month and bring any issues requiring attention and support to the Area Manager.
- Support team members to utilize financial planning tools, such as spending plans, procurement plans, and work-plans based on activities and budgets.
R6: Technical Supervision of Staff:
- Technically support the AM to lead and supervise Project Officers, Project Assistant and Community Engagement Facilitators.
- Contribute to ensure project staff have clear objectives and receive regular supervision and reviews. Develop a plan and oversee programmatic supervision of all project staff.
- Ensure appropriate staff participation in project management, daily implementation and decision making as per project donor and documents (proposal and budget) expectations and escalating issues to the structures to be set up in the project lifespan to the Area Manager.
- Ensure project staff members attend and participate in weekly and monthly office management meetings as per schedule.
- Support the AM to ensure timely recruitment of highly competent project staff whenever a need arises.
- Contribute to monitor and provide objective feedback related to staff performance, including objective-setting, probation & performance evaluations to promote growth and development.
Experience and technical competencies:
- Minimum of 5 years of relevant technical experience working in multi-donor-funded and/or multi-stakeholder projects focusing on providing support in economic inclusion/or livelihoods and social protection programming in an International NGO’ or other relevant agency.
- Experience working in and deep understanding of government, private sector enterprises and/or implementing livelihoods/ or self-reliance, protection or advocacy interventions within urban refugee and host community context.
- Understanding of IT and ERP tools commonly used in NGOs.
- Experienced project coordinator, demonstrating a good understanding of project cycle management
- Able to navigate between international bodies workstyles and their agenda’s
- Experience in capacity-building staff and in convening and facilitating trainings and workshops.
- Strong analytical and excellent spoken and written communication and presentation skills.
- Very strong planning and organizational skills coupled with conflict management skills
- Experience with technical supervision of staff including remotely whenever required.
- Possess a sense of cultural awareness, sensitivity and respect for diversity
- Strong organizational, team spirit and teamwork skills
- Knowledge of the key issues and current trends in refugee affairs.
Education:
- A degree or master’s in international development studies, humanities/social sciences, social policy or related discipline relevant to the requirements of this post.
Languages:
- English and Kiswahili (fluent, spoken and written)
Project Officer- Economic Recovery
The overall purpose of the role:
The responsibility of the Project Officer is to support the provision of sound technical expertise in an Economic Inclusion and Social Protection 3 years funded project by BPRM in Nairobi county and hopefully in its expansion to Nakuru and Mombasa subject to funding availability and intervention outcomes including lessons learned in its Nairobi implementation in year one. The International Labour Organization (ILO) with the United Nations Refugee Agency (UNHCR) and the Danish Refugee Council (DRC) have come together to work on a project that will seek to promote pathways to economic inclusion and social protection for urban refugees and host communities in Kenya. The role will technically be supervised by a Project Coordinator and support the day-to-day implementation of the project. The role will be expected to closely work with other urban project teams to enhance programmatic integration and complementarities. In addition, he/she will undertake other duties relevant to the success of the project as technically assigned by the Project Coordinator in a matrix line management arrangement with the Urban Area Manager and technical coordination with DRC Country/or Regional Economic Recovery/or Livelihoods Coordinator to ensure the project expectations are met.
Responsibilities:
R1. Project Management, Technical Development & Monitoring and Evaluation:
- Assist to plan and support the broad implementation of decent livelihoods and economic inclusion activities.
- Remain abreast of topical developments and policy shifts as well as laws/regulation related to social protection that will promote community participation and stakeholders’ engagements in the project hence improving decent livelihoods and social protection well-being of those the project aims to assist.
- Contribute to promote sector learning and knowledge management in the economic inclusion and livelihoods sector through collating findings/ information collected from the field as well as routine monitoring to draw lessons.
- Support to develop and or adopt sector guidelines and tools in support of decent livelihoods and social protection implementation.
- Submit timely and high-quality activity and donor and internal progress reports.
- Work closely with the social protection, Gender, MEAL and Advocacy & Communication teams to enhance program integration and showcase impact through well-thought-out strategic strategies.
- Contribute to ensure livelihoods sector growth in scope through fundraising – identification of sector gaps and root causes analysis, and take the lead in developing quality concept notes/proposals with corresponding activity budgets.
- Support the project in kick-off, review and project closure meetings including periodic program review and planning meetings and external meetings as often and as requested by the supervisor.
- Adhere to CHS Principles in project implementation; participate in CHS audits and support M&E plan
- Assist to implement technical activities related to decent livelihoods economic inclusion including building the capacity of communities as guided and expected by project objectives.
- Support the Project Coordinator to provide technical mentorship to project assistant and community engagement facilitators on best practice around decent livelihoods and economic inclusion and best practices focusing on community engagement to yield desired project aims.
R2. Coordination & Representation:
- Contribute to develop and maintain effective working relationships with all stakeholders, including urban refugee and host community members and leaders, NGOs, UN agencies, DRS (Department of Refugees Services), private sector and other DRC team members including partners to enhance multi-agency and multi-sectoral cooperation and coordination on response activities.
- Support to promote collaboration and synergy between refugee-focused interventions and the host communities.
- Actively participate and engage in relevant coordination meetings and collaborate with other agencies of relevance/value add to DRC’s urban agenda as guided by the Project Coordinator (PC)
R3. Budget Management:
- Provide support in the project in close coordination with the PC to ensure sound project budget expenditure, adherence to DRC financial procedures and donor requirements related to the livelihoods sector.
- Support in draft spending plans, procurement plans and work plans based on decent livelihood and economic inclusion /social protection activities and budgets.
- Participate and support the PC in budget follow-up (BFU) meetings to ensure the budget is tracked and over/under expenditures are addressed in time.
Experience and technical competencies:
- Minimum 2 to 3 years of relevant field experience in implementation focusing on providing support in an economic inclusion or livelihoods programming in an International NGO’ or other relevant agency.
- Good understanding of project cycle management.
- Experience working and knowledge in urban displacement responses and in multi-sectoral interventions including working with diverse communities.
- Good planning, organization and problem-solving skills with ability to work both independently and within a team in a demanding working environment.
- Understanding of IT and ERP tools commonly used in NGOs
- Good analytical, communication and planning skills.
- A demonstrated ability to build and maintain relationships with host governments, donors, partners, local organizations, and other relevant project stakeholders.
- Agile, self-starter with an ability to work autonomously and in a team.
Education:
- A degree in social sciences, business management, economics/entrepreneurship or community development, project planning or any other development related fields. Masters in the same fields is an added advantage.
Languages:
- English – Fluent
- Swahili – Fluent
Protection Officer
Overall purpose of the role:
The overall responsibility of the Protection Officer is to is to technically lead and oversee social protection work in an Economic Inclusion and Social Protection 3 years funded project by BPRM in Nairobi county and hopefully in its expansion to Nakuru and Mombasa subject to funding availability and intervention outcomes including lessons learned in its Nairobi implementation in year one. The International Labour Organization (ILO) with the United Nations Refugee Agency (UNHCR) and the Danish Refugee Council (DRC) have come together to work on a project that will seek to promote pathways to economic inclusion and social protection for urban refugees and host communities in Kenya. Under the technical supervision of a Project Coordinator, the Protection Officer is to provide strategic and technical contribution in the day to day implementation to ensure sound deliverables of all social protection tasks within the project context and design and closely work with other urban project teams to enhance programmatic integration and complementarities. In addition, he/she will undertake other duties relevant to the success of the project as assigned by the Project Coordinator in a matrix line management arrangement with the Urban Area Manager and technical coordination with DRC Country/or Regional Sector Coordinators to ensure the project expectations are met.
Responsibilities:
R1: Project Management, Technical Development & Monitoring and Evaluation:
- Support to engage networks and stakeholders across programs and partners to conduct an assessment to determine the opportunities and challenges around refuges access and right to work.
- Contribute and support the production of communication materials to support in dissemination of findings from the assessment/or advocacy for refugees’ access to work and provide refugees a platform to share their experience and solutions
- Support to conduct a rapid assessment of barriers and opportunities for refugees’ access to ID and sim cards
- Organize stakeholder dialogue to discuss and disseminate results of rapid assessment from refugeed access to ID and sim cards.
- Lead and provide support on pilot models of SOPs to inform refugees access to IDs and sim cards – community meetings and ongoing support for refugees
- Coordinate and collaborate with Economic Recovery Project Officer to conduct/lead a component of the business assessment of existing BDS (business development skills) and financial service providers and training needs of refugees and vulnerable host communities
- Work closely with UNHCR, ILO, and the National Government to ensure refugees and other stakeholders are sensitized on the National Government Social Register.
- Support the Government during the listing of the households and registration of the interested households to be targeted during the awareness and sensitization period on the project
- Support the launch of campaign to raise awareness of refugees’ rights and ways to access social protection schemes.
- Support pilot schemes to align cash support to urban refugees with national social protection schemes (support the elderly/PSN/refugee child welfare on protection and basic needs).
- Promote sector learning and knowledge management in the protection as linked to social protection through collating findings/ information collected from the field as well as routine monitoring to draw lessons.
- Ensure provision of professional and confidential protection – psychosocial services to survivors of GBV and other beneficiaries through a survivor-centered case management approach.
- Contribute in design and development of sector concept notes and proposals.
- Work closely with the Economic Recovery Officer, Gender, MEAL and Advocacy & Communication teams to enhance program integration and showcase impact through well-thought-out strategic strategies
- Submit timely and high-quality activity and donor and internal progress reports.
- Lead social protection sector in project kick-off, review and project closure meetings including periodic program review and planning meetings and external meetings as often and as requested by the supervisor.
- Conduct progressive protection monitoring and follow ups to check on progress of target communities and individuals with various individual protection, GBV and PSS issues that are affecting their full engagement in the project.
R2. Coordination & Representation:
- Contribute to develop and maintain effective working relationships with all stakeholders, including urban refugee and host community members and leaders, NGOs, UN agencies, and other DRC team members to enhance multi-agency and multi-sectoral cooperation and coordination on response activities.
- Promote collaboration and synergy between urban refugee focused interventions and the host communities.
- Actively participate and maintain a strong working relationship with social protection cluster and related working groups to support the provision of quality services to persons of concern.
R3. Budget Management:
- Support in ensuring sound budget expenditure and adherence to DRC financial procedures and donor requirements as related to the social protection sector.
- Assist to draft spending plans, procurement plans, and work plans based on social protection activities and budgets.
Experience and technical competencies:
- Minimum 2 to 3 years of relevant field experience in implementation of projects focusing on providing support in an economic inclusion and social protection programming in an International NGO’ or other relevant agency.
- Good understanding of project cycle management.
- Experience working and knowledge in urban displacement responses and in multi-sectoral interventions including working with diverse communities.
- Good planning, organization and problem-solving skills with ability to work both independently and within a team in a demanding working environment.
- Understanding of IT and ERP tools commonly used in NGOs
- Good analytical, communication and planning skills.
- A demonstrated ability to build and maintain relationships with host governments, donors, partners, local organizations, and other relevant project stakeholders.
- Agile, self-starter with an ability to work autonomously and in a team.
Education:
- A degree in social sciences and related fields, project planning or any other development related fields. Masters in the same fields is an added advantage.
Languages:
- Fluent in English and Swahili