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NBK Relationship Manager Institutional Banking
Job Description
- Deliver on Institutional Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers by engaging Existing and New to bank customers.
- Relationship Management of Institutional Banking Customers.
- Manage and maintain relationships with key/strategic Institutional Banking stakeholders.
- Customer Service Management: Enquiry/Complaint response and resolution within set standards
- Manage Portfolio at Risk (PAR) for Institutional Banking Segment Business within annual business target
- Maintain Turnaround time on Credit Applications for Institutional Banking Segment Business.
- Maintain Institutional Banking Segment Business Operational Costs within approved budget
- Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment.
NBK Senior Relationship Manager, Public Sector
Key Responsibilities:
- Implement the Public Sector Banking Business Development initiatives in line with the Public Sector Banking strategy and business growth plan.
- Identify opportunities for growth and new business acquisition through market research, analysis and networking.
- Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
- Actively market and drive the uptake of the Public Sector Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
- Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
- Ensure full compliance with Public Sector Banking standards while adhering of the Bank’s policies and procedures.
- Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Public Sector Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
- Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
- Drive transactional income from Public Sector Banking clients through effective customer service and cross selling the Bank’s products and services.
- Establish profitable banking relationships with Public Sector Banking clients by providing high quality banking and other financial services where the Bank operates
- Provide feedback to Management on Public Sector Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
- Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Public Sector Compliance guidelines.
- Regularly monitor performing/non performing accounts within the assigned portfolio.
- Support and coordinate post disbursement loan monitoring.
Skills & Experience:
- University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
- Master’s degree in a relevant field from a recognized institution is an added advantage.
- Relevant certification in business development Finance or its equivalent is an added advantage.
- 5-6 years’ banking experience in the Financial/banking sector, four (4) of which should be in Relationship Management preferably in Public Sector.
- Entrepreneurial and Commercial thinking
- Excellent research, analytical, and problem-solving skills.
- Integrity & courage to challenge actions within various business units and the status quo.
- Strong persuasion, management and communication skills
- Strong organizational skills
- Excellent stakeholder management skills
- Creative approach, with the ability to anticipate challenges and develop innovative solutions;
NBK Relationship Manager, Public Sector
Key Responsibilities:
- Implement the Public Sector Banking Business Development initiatives in line with the Public Sector Banking strategy and business growth plan.
- Identify opportunities for growth and new business acquisition through market research, analysis and networking.
- Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
- Actively market and drive the uptake of the Public Sector Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
- Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
- Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
- Ensure full compliance with Public Sector Banking standards while adhering of the Bank’s policies and procedures.
- Partner with Regional Management, Branch Management teams and Support Functions to increase market share of the Public Sector Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
- Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
- Drive transactional income from Public Sector Banking clients through effective customer service and cross selling the Bank’s products and services.
- Establish profitable banking relationships with Public Sector Banking clients by providing high quality banking and other financial services where the Bank operates
- Provide feedback to Management on Public Sector Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
- In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
- Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Public Sector Compliance guidelines.
- Regularly monitor performing/non-performing accounts within the assigned portfolio.
- Support and coordinate post disbursement loan monitoring.
Skills & Experience:
- University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
- Master’s degree in a relevant field from a recognized institution is an added advantage.
- Relevant certification in business development Finance or its equivalent is an added advantage.
- 3-4 years’ banking experience in the Financial/banking sector, two (2) of which should be in Relationship Management preferably in Public Sector.
- Entrepreneurial and Commercial thinking
- Excellent research, analytical, and problem-solving skills.
- Integrity & courage to challenge actions within various business units and the status quo.
- Strong persuasion, management and communication skills
- Strong organizational skills
- Excellent stakeholder management skills
- Creative approach, with the ability to anticipate challenges and develop innovative solutions;
Method of Application
Use the link(s) below to apply on company website.
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