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Senior Finance Manager, Business Partnering 

Job Purpose

• This role is responsible for managing the CHNW & BCB Finance option to ensure the provision of key performance indicators (KPIs) for the Corporate and Investment Banking unit for decision making and strategy development.

Outputs

Client

• Demonstrate Business Etiquette in Oral/written/Telephone communication skills.
• Communicate standard work information either verbally or in writing in a clear and concise way-taking account of audience.
• Prepare and present information to different audiences which is effective and understood.
• Facilitate resolutions between differing viewpoints.
• Project a professional image in communication and physical presentation.

People

• Communicate standard work information either verbally or in writing in a clear and concise way-taking account of audience.
• Use skills and different formats to effectively communicate more complicated information.
• Help management make financial decisions.

Financial Management

• Provide leadership and guidance to the team working under Finance-CHNW & BCB.
• Ensure reports have been prepared and submitted to the senior manager Business Finance.
• Assist the business teams in handling queries relating to the financial reports and other management information relating to their units.
• Provide leadership and guidance to the team working under the incumbent with finance, CHNW & BCB.
• Review costs for all Client Coverage and CHNW & BCB overheads and identifying any-postings that need to be corrected.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: Degree
• Field of Study: Business Commerce
• Type of Qualification: Post Graduate Degree
• Field of Study: Finance and Accounting

Experience Required

• Finance Business Partnering
• Finance & Value Management
• 5-6 years
• The role requires a seasoned individual with a thorough understanding of the end-to-end Financial Value Chain. Practical experience of working across different Africa Regions countries, jurisdictions and regulatory requirements would be required. Knowledge of financial analysis techniques. Construct, read and interpret financial statements. Technical competency with respect to IFRS9 and its ramifications. Experience with regulatory reporting and knowledge of industry key ratio comparatives.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Providing Insights
• Seizing Opportunities

Technical Competencies:

• Financial Acumen
• Financial Analysis
• Financial and Accounting Control
• Financial Management (Financial)
• Financial Planning
• Understanding GAAP

Manager, Home Loans

Job Purpose;

• To ensure overall accountability for acquiring home loans business via the external channels i.e. (Estate Agencies, Developers, Aggregators and Mortgage Originators, etc.). To provide senior-level relationship management, support, coordination and technical expertise to critical, high value external business partners as well as direct line management to the external channel home loans sales and key account management teams within the provincial structures.

Outputs;

Mortgage product planning (strategic and operational)

• Develops, coordinates and implements long, medium- and short-term strategies (aligned to CHNW and BCC Mortgage strategy) to maximize growth and profitability across the business
• Forecasts market and product growth on a long-, medium- and short-term basis as may be required by the business from time to time
• Formulates, allocates and communicates value propositions and strategies to the whole of CHNW and BCC teams
• Monitors trends, identifies areas of opportunities and seeks feedback to facilitate improvements in all aspects of the product, sales, service, operations efficiency, and volume and value growth
• Works with the Segments and Branch Network in order to understand and identify key business drivers, key influences and competitor activity and ensure that we offer solutions that are locally relevant
• Identifies competitive threats and issues; and liaises with other members of CHNW and BCC to develop effective solutions to counter the prioritized issues and threats
• The job holder will be responsible for the following deliverables in alignment with the Rest of Africa (RoA) Product Management Framework:

Generates Product Insights for Mortgage product covering

• Economic Outlook and landscape
• Competitor activity and analysis
• Customer needs analysis for the target market and customer segments

Develops product plan and requirements for Mortgage product for

• Features and Functionality
• Match features and functionality with the Competition & the Segment CVPs and address any gaps.
• Distribution, Servicing & Marketing strategy
• Risk Appetite
• Regulatory Compliance

Optimizes price by

Setting the pricing of Mortgage products using the ROE models to optimize profitability of the products

• Develops, coordinates and implements long, medium- and short-term strategies (aligned to CHNW and BCC Mortgage strategy) to maximize growth and profitability across the business
• Forecasts market and product growth on a long-, medium- and short-term basis as may be required by the business from time to time
• Formulates, allocates and communicates value propositions and strategies to the whole of CHNW and BCC teams
• Monitors trends, identifies areas of opportunities and seeks feedback to facilitate improvements in all aspects of the product, sales, service, operations efficiency, and volume and value growth
• Works with the Segments and Branch Network in order to understand and identify key business drivers, key influences and competitor activity and ensure that we offer solutions that are locally relevant
• Identifies competitive threats and issues; and liaises with other members of CHNW and BCC to develop effective solutions to counter the prioritized issues and threats
• The job holder will be responsible for the following deliverables in alignment with the Rest of Africa (RoA) Product Management Framework:

Generates Product Insights for Mortgage product covering

• Economic Outlook and landscape
• Competitor activity and analysis
• Customer needs analysis for the target market and customer segments

Develops product plan and requirements for Mortgage product for

• Features and Functionality
• Match features and functionality with the Competition & the Segment CVPs and address any gaps.
• Distribution, Servicing & Marketing strategy
• Risk Appetite
• Regulatory Compliance

Optimizes price by

• Setting the pricing of Mortgage products using the ROE models to optimize profitability of the products
• Price Implementation: Get the pricing approved through the Pricing Committee Ensures that it is correctly implemented on the system/IT platforms.
• Price Monitoring: Monitor the interest rates & fees offered to new customers against the approved pricing. Review concession management process. Review portfolio yields & margin report on a monthly basis
• Identifying and curbing any revenue leakage in the products.

Launches products through

• Managing the governance process around new product launches.
• Providing input and support into the marketing campaigns

Measures:

• Performing Mortgage portfolio delivering budget ROE
• Competitive product offering compared to the market
• Meets budget on Balance sheet and

Product Fulfilment

• Ensure that all customers receive a consistently high-quality service by effectively managing the HL post approval process and developing all available resources (staff, systems, processes).
• Ensure that service levels, both to external and internal customers, and work processes are maintained and run both efficiently and effectively in line with customer value propositions to achieve business growth & market share targets, risk management and cost management objectives.
• Together with other stakeholders both external and internal ensure that all queries for existing Mortgage customers are dealt within SLA

Measures:

• Deliver drawdown budgets
• Maintain healthy mortgage pipeline
• Process and SLA are met and adhered to
• Deliver exceptional client experience

Products Management;

Manages the whole CHNW and BCC Mortgage value chain to maximize revenues and profitability in line with CHNW and BCC objectives

Manages the governance process around new product launches, right from drawing up the Business case, Competitor scan, New Product Committee (NPC), ALCO, Pricing committee and EXCO presentation. Manage stakeholders along the NPC value chain, Staff training on new product and Go to market strategies. Provides support for the execution of campaigns for promotion of existing products as well as new product launches.

• Reviews, prioritizes and manages product performance against targets by tracking all recorded performance and activity measures
• Provides regular assessments of product team’s productivity and effectiveness through daily product portfolio tracker, weekly product profitability and monthly watch list assessments,
• Holds regular meetings with Credit, Operations, Pricing and Capital Management as well as segment heads to review the performance of CHNW and BCC Mortgages
• Prepares and presents product performance management reports to the business on a regular basis.
• Represents the CHNW and BCC business on all product related matters at different forums within and beyond Stanbic Bank
• Identifies alliances and partnerships through which to extend the organization’s capability to innovate, incubate and market innovative products and solutions

The job holder will be responsible for the following deliverables in alignment with the Rest of Africa (RoA) Product Management Framework:

Origination

• Streamlines processes to enhance customer experience and maintain competitive turnaround times for the Mortgage products
• Maximizes the approvals and take up rates for the products in order to minimize cost of origination
• Trains the frontline sales staff (in collaboration with Learning and Development) on Mortgage products

Monitors new accounts in order to take corrective actions based on key account drivers by

• Tracking and monitoring new disbursement to ensure they are in line with the Budget
• Monitoring the credit vintage loss rates for the new portfolio
• Tracking and monitoring any customer queries and complaints on the products

Monitors mature accounts in order to take corrective actions based on key account drivers by

• Monitoring the performance of the portfolio with respect to:
  • Balance Sheet Growth
  • Sales number and volume
  • Prepayments and run offs
  • Margins
  • Credit Loss rates
  • Product profitability and ROE

Measures:

• Robust product features and functionality
• Versatile risk appetite that delivers required service standards and  ROE above budget
• Well Priced book with competitive margins

Financial and Risk Management;

• Manages expenses of the Mortgage Products area within budget.
• Establish and monitor operating expenditure budget control measures for the team, ensuring that revenue and expenditure is accounted for in a systematic manner
• Manages product organization within defined regulatory and compliance tolerance levels.
• Ensures that the operational affairs of CHNW and BCC Mortgage are administered effectively

The job holder will be responsible for the following deliverables in alignment with the Rest of Africa (RoA) Product Management Framework:

• Sets the product level budget for the year covering Balance Sheet Growth, NII, NIR, Expenses, CLR
• Reviews sales targets to align with the Balance Sheet Growth forecasted
• Sets the risk appetite for the products
• Reviews the CRMC papers before submission.
• Addresses any audit findings that pertain to the Mortgage products
• Tracks and monitors the actual performance vis a vis the budget set.

Measures:

• Deliver a performing CHNW and BCC Mortgage book within the required CLR

Have “green” audit rating

Stakeholder Management;

• Maintains a visible and active presence across all the businesses to establish and support new and existing relationship platforms from which to support the product team to rollout financial solutions, which are able to attract new business and grow market share
• Builds strong relationships with key stakeholders within and outside the bank, to ensure synergies and teamwork needed to optimize revenue growth and profitability.
• Ensures credibility across all relevant functions in CHNW and BCC which is vital for the successful co-ordination and integration of product development and management activities

Measures:

• Performing CHNW and BCC Mortgage book within set risk appetite CLR
• Robust Mortgage framework

People Management;

• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business need.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with best possible development opportunities in line with these.
• Creates an environment in which learning, and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are “lived”.
• Ensures the implementation of the leadership promise and employee engagement programme.
• Facilitates the views of team members, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an on-going basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation of all appraisals for the team.
• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First degree Business Commerce
• Field of Study: Business Commerce
• Advanced Excel; ACCA; Risk Management; and a qualification in Business Intelligence will be an advantage

Experience Required

• Main Market Clients
• Consumer & High Net Worth
• 5-7 years
• Experience in the field of home loans and related products, specifically in managing sales teams. Experience in developing and managing senior and executive level relationships with external parties and business partners is absolutely essential.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Directing People
• Embracing Change
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Meeting Timescales
• Resolving Conflict
• Team Working

Technical Competencies:

• Agile Concepts
• Analysing and Interpreting Information
• Application Knowledge for Support
• Financial Acumen
• Risk Identification
• Risk Management
• Risk Reporting

Manager, Cards and Payments

Job Purpose;

• To own and drive the Card and Payments strategy for the country (as a Universal Capability) in alignment with CHNW, BCC and WC and is accountable for delivery thereof across business lines including Corporate Functions.
• To be accountable for the overall performance (i.e. financial, risk and people) of Card and Payments in country across business lines

Outputs;

Card and Payment Strategy

• Executes the Card and Payments strategy in alignment with WC, BCC, CHNW and coordinates across the value chain (including Corporate Functions) in order to achieve the following outcomes:
  • Customer growth
  • Return on Equity
  • Favourable JAWS ratio
  • Improvement in Cost to Income ratio
  • Headline Earnings
• Accountable for the execution of the Card and Payments toolbox
• Accountable for input of the design and development of Card and Payments products and related services to address personal country market and client needs and product risk
• Accountable for the execution of a client-centric Card and Payments experience including client standards, policies and practices that accounts for the interplay across all business lines
• Accountable for overall Card and Payments product design and digitisation of product solutions aligned to customer requirements.
• Accountable for fulfilling agreed third party agreements and (e.g., Mastercard) alliances; and joint ventures agreements with country input where required.
• Accountable for the execution of third party sales channels and partnerships (e.g., Professional Provident Society)
• Accountable for the implementation of the client risk appetite framework aligned to PBB Group minimum standards and ensures there’s alignment between Risk and business.
• Keeps abreast of country specific industry trends and macro challenges and adjusts Card and Payments tactical plan accordingly.
• Enables implementation of the strategy through skills transfer, coaching and where necessary provides subject matter expertise for deal complexity.
• Drives excellent consistent customer experience as gauged through the Net Promoter Score.

People Practices

• Provides input into the Human Capital People Plan for Card and Payments in alignment with Client Solutions Human Capital.
• Identifies current and potential employee skill requirements in consultation with the Client Solutions Human Capital function.
• Determines and guides performance and associated award in consultation with Client Solutions Human Capital, and in alignment with SBG guidelines.
• Ensures alignment to the Client Solutions Human Capital standards with regards to all employee-related matters.
• Provides input to talent strategy developed by Client Solutions Human Capital.
• Mobilizes employees in order to fulfil the bank’s objectives regarding customer service; sales; people management and engagement; transformation; risk and compliance.

Risk Management;

• Defines Card and Payments risk framework and appetite in consultation with CHNW and BCC Group Risk (where relevant WC Risk).
• Sets risk control procedures and governance related to Card and Payments in consultation with CHNW and BCC Group Risk (where relevant WC Risk).
• Accountable for risk management across the value chain (e.g. operational and credit risk) in alignment with CHNW and BCC Group Risk (where relevant WC Risk).
• Monitors and ensures adherence to risk framework, appetite, risk control procedures, governance and risk and conduct toolbox.
• Oversees the development and monitoring of risk forecast models across Card and Payments in conjunction with CHNW and BCC Group Risk ((where relevant WC Risk).
• Defines the Card and Payments operational risk assessment standards; monitors adherence by countries and drives closure of all remediation actions.
• Drives satisfactory audits and ensures that there are no repeat unsatisfactory audits as gauged by operational losses – retains central oversight of all risk and remediation matters relating to Card and Payments.

Financial Performance Management;

• Defines the financial outcomes required for Card and Payments in consultation with WC, CHNW and BCC
• Accountable for and owns the income statement and financial outcomes for Card and Payments.
• Monitors implementation of agreed financial outcomes and ensures that countries define and implement remedial actions.
• Retains oversight of financial and non-financial metrics (e.g. number of customer defaults, net promoter score, etc.) across Card and Payments.
• Leads decision making relating to Card and Payments investment spend and trade-off decisions.
• Sets and monitors appropriate capital and liquidity requirements in conjunction with Group ALCO (Assets and Liabilities Committee).

Social Responsibility;

• Ensures that social, economic and environmental initiatives are embedded in the Card and Payments strategy, culture and ways of working (e.g. financial inclusion, job creation and enterprise development, infrastructure, education skills and development, and employee development training).
   

QUALIFICATIONS

• Post graduate degree; Business and Commerce
• 10 years Experience in managing a balance sheet and income statement.  Experience in the management of Card and Payments as a product, including the payments industry, third party sales channels and partnerships.

APPLY HERE