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Customer Service Officer – Bancassurance
Job Description
- To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and timely service.
- Raise premium debits, credits in a timely manner within the TATs
- Determine acceptability of risks, monitor and review terms of accounts assigned
- Raise premium debits and credits for work allocated within TAT
- Capture insured, risk, and premium data correctly in the system
- Prepare and follow up renewal notices to ensure retention.
- Requisition for premium refund to facilitate issue of cheque
- Ensure that premiums are paid in respect of accounts managed
- Maintain effective business relationships to ensure effective delivery of service
- Maintain service standards to ensure high quality customer service is delivered.
Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.
Education
- BA: Insurance And Risk Management
Business Development Officer-Corporate Business
JOB SUMMARY
Delivery of the budget for both Grow Corporate Life Business Sales through brokers, independent agents, tied agents and direct sales.
KEY TASKS AND RESPONSIBILITIES
- DELIVERY OF BUDGET – Ensure the set budget for Group Life, Group Credit Life, Group Last Expense and Group Critical Illness is realized for year.
- MARKET INTELLIGENCE – Obtain market information in respect of Corporate business and ensure the information is used for product improvement so that our product offering remain relevant and continue to meet customer expectations
- PROPOSALS FOLLOW UP:
- Ensure proposals are delivered within the agreed timelines.
- Follow up competitiveness of proposals sent out.
- Driving business and ensuring sustained growth, focusing on achieving/ surpassing sales targets.
- Expanding business reach and proactively creating new sales leads/ opportunities.
- Constantly interacting with prospects and maintaining cordial business relationship with key clients.
- Expanding channel business by sourcing new partners as well as maintaining efficient business relationships with existing partners to enhance growth of business operations.
- Handling high value sales, addressing minor details and identifying areas of improvements in customer service.
- Undertaking business case assessment to enhance channel sale relations, as well as assessing and evaluating new products.
- Managing an efficient sales cycle (sales pipeline) and value based service cycle through use of CRM to drive the following business goals: –
- Identify Target customer
- Meeting to determine needs
- Client acquisition
- Account Service Plan – client/intermediary visits, policy documentation, credit control, claims management, SLA’s etc.
- Ensure that proper management of accurate, quality and timely business reports.
- Monitor competitor activity and advise the business on opportunities/threats that are presented by such activities.
SKILLS AND COMPETENCIES
- Decision Making,
- Initiating Action,
- Business Development, Key Accounts Management, Contractual Evaluation & Negotiation
- Setting Strategies/ Sales Target, Clientele Development, Sales Management
- Coordination, Competitor Analysis
- Product Management, Customer Care
- Vendor Management
- Communication & Interpersonal, Leadership, Analytical Thinking Skills
KNOWLEDGE & EXPERIENCE
- Technical Knowledge,
- At least 3 years’ experience
QUALIFICATIONS
- Bachelor degree Marketing, Commerce or Business Administration
- Sales experience
- Employee Benefits training and experience will be an added advantage
KEY RESULT AREAS & PERFORMANCE INDICATORS
- Meeting set revenue targets measured periodically
- Timely delivery of proposals and quotations
- The amounts of new revenue placed through targeted distribution channel partners.
- Debtor days for Distribution Channel partners
- Expense controls for Profitability of accounts placed
- The number of suggested new solutions to clients and distribution channel partners
- Timely periodical reports to seniors
Method of Application
Use the link(s) below to apply on company website.
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