Ongoing Recruitment at Ital Global Limited

Sales and Marketing jobs, Business Administration jobs, Managerial jobs, HR jobs

Sales and Marketing Executive (Tours and Travel) – Nairobi

About the Role:

• The Sales & Marketing Executive will play a critical role in promoting and selling the services of the tour and travel company. This position involves developing and executing strategies to boost sales, enhance brand presence, and increase customer satisfaction through targeted marketing efforts. The ideal candidate will be proactive, creative, and driven to meet and exceed sales targets.

Qualifications and Requirements

• Diploma in Sales and Marketing or related field from a reputable institution. 
• 1-2 years’ experience in sales and marketing, ideally within the travel or tourism industry
• Strong client data base. 
• Proven track record of meeting or exceeding sales targets.
• Excellent knowledge of MS Office and marketing software.

Competencies and Skills required:

• Excellent Sales ,Marketing and Negotiation skills
• Reporting and Presentation skills
• Ability to work under pressure without losing composure
• Must be flexible and adaptable
• Have ability to be proactive and take initiative
• Have tact and diplomacy and confidential
• Reliable and keen attention to details
• Honesty and integrity
• Ability to multi task and prioritizing skills daily workload
• Outstanding customer service skills and exceptional people skills
• Outstanding oral and written communication skills
• In-depth knowledge of the industry and its current events
• Excellent organization and time management

Key Responsibilities and Duties

• Identify and generate new leads through various channels including cold calls, emails, networking events, and online platforms.
• Build and maintain relationships with both potential and existing clients, providing exceptional customer service and support throughout the sales process.
• Present and promote tour packages and travel services to potential clients, tailoring offerings to meet customer needs and preferences
• Negotiate with clients on pricing, terms, and packages, and work towards closing deals to meet sales targets.  
• Maintain detailed records of sales activities, customer interactions, and market insights. Report sales performance to management on a regular basis.
• Identify opportunities to upsell or cross-sell additional travel services such as premium packages, special tours, or extra services.
• Assist in the development and execution of both online and offline marketing campaigns to increase brand awareness and customer engagement.
• Develop marketing content for social media, email newsletters, blogs, and the company website. Ensure the content aligns with the company’s brand image.
• Manage social media accounts, including creating posts, responding to customer inquiries, and engaging with followers to promote services and events.
• Conduct market research to understand current trends, customer preferences, and competitor offerings, and adjust marketing strategies accordingly.
• Help in maintaining the company’s brand image and ensuring all marketing materials are consistent with the company’s values and messaging.
• Act as a point of contact for clients before, during, and after their travel experience to ensure customer satisfaction and retention.
• Gather feedback from clients to assess the quality of services provided and identify areas for improvement.
• Address and resolve customer complaints or issues in a professional manner, ensuring a positive outcome for both the client and the company
• Prepare and submit regular reports on sales performance, marketing activities, and customer feedback to management.
• Maintain an up-to-date database of clients, leads, and contacts for marketing and sales efforts.
• Work closely with the tour operation team, product managers, and other departments to ensure seamless service delivery to clients.
• Any other duty assigned. 

HR Manager – Manufacturing (Mazeras, Mombasa)

About the Client:

• A market leader in the manufacture of Steel and Plastic construction materials with a far-reaching influence across the East and Central African region, having grown synonymously with the construction sector in the region both in scale and scope. The firm is well known for its sustainable business practices, best quality and biggest variety of its product range, and the protection of our environment. The firm seek to hire a highly experienced HR Manager to oversee the human resources operations at our client’s plant. The successful candidate will be responsible for ensuring compliance with local labor laws, managing HR functions, and fostering a positive and productive work environment. This is a senior role requiring a proactive leader with strong experience in HR, labor relations, and operational management.

Duties & Responsibilities:

 HR Operations & Compliance

• Ensure full compliance with Kenyan labor laws and regulations.
• Develop and implement HR policies and procedures.
• Prepare and manage employee contracts in line with legal requirements.
• Handle union matters, collective bargaining agreements (CBAs), and negotiations.
• Oversee payroll processing and ensure accurate compensation management.

 Recruitment & Talent Acquisition

• Lead the end-to-end recruitment process to hire qualified personnel.
• Develop strategies to attract and retain top talent.
• Collaborate with department heads for effective manpower planning.

 Employee Relations & Development

• Address employee grievances, disciplinary matters, and provide solutions.
• Manage training and development programs to enhance skills.
• Implement performance management systems to drive employee productivity.
• Promote a positive and supportive work culture.

 Workplace Safety & Administration

• Develop and enforce workplace safety protocols as per regulatory standards.
• Conduct safety audits to ensure compliance with occupational health and safety regulations.
• Work with administrative teams to ensure smooth facility operations.

 Vendor & Contract Management

• Oversee vendor contracts related to employee services and welfare needs.
• Ensure that all vendor agreements comply with company policies and regulations.

Immigration & Expatriate Formalities

• Manage work permits and visa processing for expatriates.
• Handle dependent passes and accommodation arrangements for expatriate staff.
• Liaise with immigration authorities to ensure compliance with legal requirements.

Qualifications & Requirements

• Minimum of a Bachelor’s Degree in HRM or a related field, with a Post Graduate qualification in Human Resource Management.
• Must be in good standing with the Institute of Human Resource Management (IHRM).
• At least 10 years of HR experience, with a minimum of 5 years in a similar role in a mid-sized or large factory (200+ employees).
• Strong knowledge of the Employment Act 2007 and other relevant labor laws.
• Demonstrated expertise in union negotiations and labor-related matters.
• Proficiency in HR management systems such as SAP, ERP, and other HR software.

Competencies & Skills

• Extensive knowledge of Kenyan labor laws and employment regulations.
• Expertise in union negotiations and dispute resolution.
• Proficient in HR software systems (SAP, ERP, etc.).
• Strong leadership, communication, and decision-making abilities.
• Capability to multitask and manage HR operations in a fast-paced industrial environment.
• High integrity, confidentiality, and professionalism in all HR matters.

Deadline: 15th April 2025

Supermarket Administrator – Kabarnet, Baringo County

Objective:

• As Supermarket Administrator, you will manage and coordinate the daily operations of the Kitchen, Store, Bakery, Invoicing, and Banking departments. Your role will involve providing strategic leadership, optimizing operational processes, ensuring compliance with company policies, and fostering collaboration across departments to meet organizational objectives. You will also serve as the primary link between departmental teams and the Director.

Qualifications and Requirements

• Be a holder of a Degree/diploma, preferably in business administration, management, retail management, or a related field.
• 1-2 years’ experience in a supermarket or retail environment, with a focus on administration, management, or operations.
• Experience in supervising staff, managing inventory, and overseeing daily operations of a supermarket or retail store.
• Some knowledge of handling budgets, pricing, or profit margins may be important.
• Proficient with Microsoft Office.

Competencies and Skills

• Good work ethic.
• Leadership skills.
• Strong Communication and Interpersonal Skills.
• Sound and strong decision making skills.
• Excellent Conflict Management and problem solving skills.
• Ability to solve tough problems.
• The ability to handle pressure and meet deadlines.
• Skill in prioritizing, planning and superb organizational skills.
• Excellent time management skills.
• Attention to Detail.

Key Responsibilities and Duties

• Coordinate daily administrative activities to ensure that all departments operate seamlessly. Assist with the scheduling of meetings, store activities, and cross-department collaborations to optimize efficiency.
• Serve as the primary communication point for internal and external correspondence. Relay important information to relevant departments and respond promptly to inquiries from staff, customers, and suppliers.
• Maintain and update store records, including inventory logs, supplier details, staff attendance, and other key documentation. Ensure that records are accurate, well-organized, and accessible for reporting and compliance purposes.
• Monitor store supplies and stationery to ensure sufficient stock levels are maintained. Coordinate procurement activities and liaise with suppliers to ensure timely deliveries and adherence to purchase agreements.
• Ensure the store\’s administrative processes comply with internal policies and external regulations. Maintain organized and complete documentation for audits and inspections.
• Manage staff rosters in collaboration with department heads to ensure adequate coverage during peak and off-peak periods. Monitor staff attendance and address scheduling conflicts promptly.
• Assist store staff by addressing administrative needs, resolving queries, and providing the necessary tools and resources for their roles. Support on-boarding processes for new employees by ensuring proper documentation and orientation coordination.
• Generate daily, weekly, and monthly reports on store operations, sales, and inventory.
• Address and resolve administrative challenges, supplier issues, and staff concerns efficiently to maintain smooth store operations. Collaborate with the Store supervisor to escalate and resolve complex issues.
• Ensure the cleanliness, safety, and organization of office spaces and store facilities. Coordinate maintenance activities and report any repairs needed to the appropriate service providers.
• Handle escalated customer complaints related to administrative or operational matters. Work to resolve issues efficiently while maintaining a professional and customer-focused approach.
• Maintain an efficient and organized filing system, both physical and digital, for store-related documents. Ensure documents are up to date and easily retrievable when needed.

HR Assistant – Kabarnet/Marigat Baringo County

Objective:

• The HR Assistant is responsible for supporting the human resources department in various tasks related to employee recruitment, onboarding, payroll, benefits administration, and compliance with labor laws. This role is critical in ensuring that the supermarket maintains a smooth and productive work environment, handling HR-related matters with discretion, efficiency, and professionalism.

Qualifications and Requirements

• Diploma or degree in Human Resource Management, Project Management or a related field.
• 1-2 years of experience in factory staff supervision or a similar role.
• In-depth knowledge of Kenyan labour laws and HR practices.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Strong interpersonal and problem-solving skills.
• Ability to multitask and manage priorities in a fast-paced environment.

Key Responsibilities and Duties

Recruitment and Staffing:

• Assist in the recruitment process, including posting job ads, screening resumes, and scheduling interviews.
• Coordinate job offers and assist with the onboarding process for new hires (including paperwork, orientation, and training schedules).

Employee Records Management:

• Maintain accurate employee records, including personal details, job titles, and compensation data.
• Update employee files with relevant information (such as performance reviews, promotions, or disciplinary actions).

Payroll and Benefits Administration:

• Assist with payroll processing, ensuring that employee hours are logged accurately and payroll is distributed timely.
• Help manage employee benefits, including health insurance, retirement plans, and other perks.

Employee Relations:

• Assist in handling employee queries related to workplace policies, benefits, and other HR matters.
• Address minor employee complaints and escalate issues to the Head of HR when necessary.

Training and Development:

• Assist with organizing training sessions or workshops for employees on topics such as customer service, health & safety, or product knowledge.
• Help track employee training and development progress.

Compliance and Legal Documentation:

• Ensure all employee paperwork is compliant with relevant labor laws, including tax forms, contracts, and non-disclosure agreements.
• Help monitor compliance with health and safety standards within the supermarket.

General HR Support:

• Maintain HR files, handle employee inquiries, and assist with day-to-day HR activities.
• Coordinate employee performance reviews and assist with performance management tasks.

Method of Application

Interested applicants should send their detailed CV quoting the job title:

Sales and Marketing Executive-Nairobi

HR MANAGER -MAZERAS, MOMBASA

Supermarket Administrator-Kabarnet

HR Assistant-Kabarnet/Marigat

as subject to reach us not later than 30th April 2025 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.