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Director, Communications 

Department Summary

• The Marketing, Communications & Brand Management Department is responsible for implementing and evaluating the success of CMMB’s marketing, communications (external and internal) and brand efforts nationally and in each geographic location to ensure that CMMB is recognized nationally and internationally to generate and optimize revenue and develop and market programs that achieve the CMMB vision and strategic plan.

Job Summary

• The Director of Communications will design, create and execute communications strategies and plans that will promote CMMB’s messaging and brand, and showcase the impact of its work to internal and external audiences. They will manage and lead multi-channel promotional strategies and integrated campaigns that tell the CMMB story, and that drive engagement and fundraising. The Director of Communications will oversee advertising and branding, content creation, digital communications, media relations and thought leadership, and social media.
• The position requires strategic thinking, leadership, innovative ideas, exceptional writing and editing skills, and the ability to convey complex ideas clearly using consistent messaging and storytelling tactics.

Key Responsibilities
Strategy and Planning

• Develop, guide and execute the communications strategy and the annual communications plan to advance CMMB’s strategic goals and brand identity.
• Work closely with the Strategy, Marketing and Communications team to coordinate these efforts.
• Create and implement compelling campaigns and special initiatives with emotive and motivating stories and materials to strengthen CMMB’s brand, advocacy and fundraising efforts.
• Form strong relationships with staff in country offices; collaborate with communications leads to develop and implement integrated communications strategies across the globe.
• Collaborate with fundraising and marketing teams on communications strategy for donor cultivation, acquisition, engagement and retention. Create compelling campaigns across all channels to reach new audiences, increase the number of supporters and build loyalty. Work with the fundraisers to coordinate the implementation of campaigns and content across channels and segments.

Content Creation

• Direct and develop a compelling annual report that tells the story of the organization and its programs and reflects the brand, voice and global impact.
• Design and implement an internal content request and review/approval system for gathering and creating stories, photos, and other content required to support organizational-wide communications efforts.
• Come up with creative concepts and oversee the production and distribution of multi-media content, including, but not limited to writing and designing ads, acknowledgement letters, audio slide shows, blogs, emails, e-newsletters, issue briefs, reports, photo shoots, postcards, telemarketing scripts, social media posts and videos.
• Provide leadership and strategic direction to team members and country office staff for multi-media content gathering trips. Oversee the development of standard operating procedures, templates and guidelines for these visits, to ensure consistency in gathering content across program sites and registering content into internal systems.
• Manage team to maintain all graphical and digital assets.

Digital Communications

• Provide leadership and strategic direction to evolve and refresh the website.
• Strengthen CMMB’s SEO practices, including the development of SEO guidelines; train communications staff on SEO guidelines when writing content to improve SEO performance.
• Oversee content and design updates to the website, with input across departments.
• Provide direction on donor experience and fundraising campaigns across the website.
• Oversee and lead the creation of web pages for CMMB’s five country offices.
• Develop a global social media and content strategy and plan to increase CMMB visibility and engagement among different audiences and across channels.

Media Relations and Thought Leadership

• Identify and develop reputational risk mitigation and communications strategies.
• Author key messages, talking points and positioning statements; train senior leaders, staff and volunteers on organizational messaging.
• Provide leadership to the team, coordinating and researching opportunities for author and co-authorship of white papers, book chapters, op/eds and other opportunities, as relevant.
• Identify conferences, forums or other events where CMMB leadership and experts can speak to the organization’s work, issues or campaigns. Oversee the development of global collateral and promotional materials, supporting CMMB’s presence at conferences, meetings, and events.
• Develop an earned media strategy and pro-actively place stories that promote the organization’s issues, campaigns and programs and that elevate the voice of CMMB board, staff, donors, partners, program participants and volunteers.
• Build and strengthen relationships with journalists, with an emphasis on reaching new audiences.
• Collaborate with program experts, country leadership and Executive Team members to develop an advocacy communications strategy that aligns with the organization’s brand and mission; serve as communications liaison to coalition partnerships, such as the Frontline Health Workers Coalition.

Advertising and Branding

• Develop and refine the brand voice and maintain brand integrity; ensure the consistency of CMMB messaging and tone of voice among internal and external stakeholder groups and across platforms.
• Develop, lead and execute the organization’s advertising campaign, including digital ad promotions, to increase brand awareness. Track, measure and report on the impact of the advertising strategy.
• Create and distribute brand merchandising to global staff and volunteers.

Management

• Recruit, develop, manage and retain talent in the communications team.
• Supervise three direct reports, as well as interns and volunteers, as needed.
• Effectively communicate organizational priorities, strategic direction and results with direct reports for continued commitment and active engagement.
• Assess and improve the processes and systems within the department to maximize the effectiveness and efficiency of staff time.
• Develop a measurement and evaluation plan to assess the impact of the department’s work and to help inform strategy.
• Provide direction, performance goals and regular feedback to ensure department goals and targets are met.
• Select and manage agencies, consultants and vendors.
• Develop and manage budget to support the department’s plan.

Qualifications & Requirements

• Bachelor’s degree in communications, English, Journalism, Marketing, PR or a similar field. Master’s degree preferred.
• 10+years of well-rounded professional experience in branding and communications, preferably with an international non-profit organization.
• Minimum of 3 years of progressive leadership and management experience required.
• Strong project management, interpersonal, organizational and communication skills.
• Experience developing and implementing communications strategies.
• Passion for storytelling.
• Practical knowledge and hands-on experience with content management systems, graphic design programs, media and
• social media monitoring databases and project management software; understand trends in digital and social media; deep knowledge of marketing copywriting compliance and trends across various forms of media.
• Strategic skills and the ability to translate these skills into flawless operational plans, ensuring we have a competitive advantage and take advantage of best practices.
• Highly collaborative style; commitment to work jointly with the following stakeholder groups: staff, board members, volunteers, donors, program participants, vendors and other supporters.
• Self-starter, able to work independently, and entrepreneurial; enjoys creating and launching new initiatives.
• Ability to travel locally and internationally 10% – 25% of the time.
• Must be comfortable working for a faith-based organization.
• Valid work authorization to work in the United States.

Program Specialist

Overview

• The Programs Department plays a critical role in helping CMMB achieve its vision by leading the provision of high-quality programs focused on saving lives through children’s and mothers’ health, and particularly in the development and implementation of the CHAMPS model. This Department is also responsible for generating revenue from and partnering effectively with government(s), bilateral and multilateral donors, corporations, foundations, and other public and private partners. It also strives to position and enhance CMMB’s technical capacity and reputation in the field of global healthcare.
• The Program Officer, reporting to the Senior Vice President of Programs and Volunteers, will serve a multi-functional role supporting the Programs Department through its operations domestically and at abroad. S/he will be comfortable wearing many hats daily and engaging with stakeholders at all levels of the organization. S/he will be responsible for coordinating programmatic funding and supporting the full portfolio of programs in alignment with CMMB’s global strategy. This position will be based in the US and may require short-term travel to South Sudan, Kenya, Zambia, Haiti and/or Peru.

Responsibilities
Program Support

• Provide general operational support to all Country Offices, as necessary (including documentation reviews, procurement guidance, funding transfers, international travel support)
• Assist project kickoff process
• Manage IDIQ procurement and shipping contracts held by the Program Department
• Monitor essential CMMB registrations and process renewals as needed
• Track total revenue received through program channels
• Archive documentation for all programmatic funding (grant agreements, sub-awards, consortium documentation, project amendments) through Raiser’s Edge
• Support proposal development process, as directed, by assisting on budgets, narratives, certifications/registrations, and coordination with other departments (such as Partnerships or Finance)
• Assist Country Offices with review of quarterly, annual, and final financial and narrative reports for USG, multilateral and private donors, and ensuring grant or contract terms and conditions are met Healthier Lives Worldwide cmmb.org

Departmental Support

• Provide administrative assistance to SVP of Programs and Volunteers, as needed
• Support Board of Director Program Committee (coordinate meetings and member availability, produce presentation materials in collaboration with SVP, draft meeting minutes, and host calls)
• Oversee current events and developing security situations that may threaten CMMB’s operations Coordinate departmental weekly meetings and an annual Program Department retreat
• Lead/Coordinate departmental budgeting process (drafting budget based on team input and drafting budget notes) and track monthly execution of budget
• Provide logistical support for international conferences (Country Directors and Programs)

Note: These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.
Qualifications and Requirements

• Bachelor’s degree or equivalent experience in a related field required; master’s degree preferred.
• Minimum of 3 years of related experience.
• Strong communication, teamwork, interpersonal, diplomatic, cross-cultural and business process skills
• Advanced skills in Microsoft Office (especially Excel and Power Point) and databases
• Ability to multi-task effectively under tight deadlines and strongly organized
• Good general knowledge of CMMB’s operating environments and staying abreast of international affairs
• Strong analytical thinker
• NOTE: Experience with grants, contracts, and/or USG cooperative agreements would be valuable but not required; CMMB will fund training on USG grants and contracts compliance regulations
• Demonstrated interest in or knowledge of maternal/child health, nutrition, water/sanitation, or HIV/AIDS
• Experience using Raiser’s Edge is desireable
• International experience (especially in hardship locations)

Other

• Must be authorized to work in the United States.
• Comfortable working for a faith-based organization.
• Must be vaccinated against COVID-19
• French and Spanish language skills are an added advantage but not required.
• Able to demonstrate CMMB’s core values in action: Collaboration, Love, Excellence, Accountability and Respect

Database Manager

Overview

• The Database Manager is an integral member of the Development department and is responsible for managing, administering, and maintaining the primary CRM and fundraising database of record for CMMB – Raiser’s Edge NXT.
• She/he is also the first line of technical and functional support for the Luminate Online and ResearchPoint platforms and will also create a variety of reports and complete data requests that assist in various analyses, marketing and communications efforts, continual improvements to the donor experience, and short/long-term planning. A good candidate will enjoy working across the organization with colleagues from around the world, and naturally pays close attention to details, with a constant eye on data quality, analysis, and learning.
• Keys for success in this role: data imports/exports and collaborating with multiple vendors (she/he will know how to use the Import and Queue modules, understands different ways to post to various FTPs, and will know how to carefully do global adds/changes), eagerness to learn and quickly put into practice integrations and automations for recurring tasks (we are currently using Omatic, Power Automate/BI, and RE workflows for some tasks and want to do more), perform regular checks on data entry and consistently undertake data cleanup tasks (she/he will know how to put together a good
• Query and has some Excel knowledge, like COUNTIFS), the ability to manage priorities and meet deadlines, back up gift processing occasionally (using ImportOmatic and batched entry), and enjoy (or “enjoy”) working with Blackbaud products.

Responsibilities

• Frequent information transfers (imports/exports) with multiple vendors to ensure regular, secure, accurate data is accessible and available for segmentation, marketing and fundraising campaigns, reporting, and strengthening the donor experience.
• Management, maintenance, and administration of Raiser’s Edge NXT, including frequent, regular data cleanup.
• Create and run complex queries, reports, mail files, and exports to support fundraising and outreach efforts on a routine and as-needed basis.
• Import information from solicitation and cultivation campaigns, and execute global changes as needed.
• Healthier Lives Worldwide cmmb.org
• Build in data integrity, quality, and hygiene checks for various types of data entry (gift processing, donor updates, actions, proposals/opportunities, custom fields).
• Ensure and orient others to donor privacy standards and regulations, with the ability to respect confidentiality.
• Engage in frequent data analysis, cleaning, and data warehousing, using critical thinking skills to understand different scenarios, understand needs, and continually make processes more efficient.
• Develop and deliver automated and custom one-off reports, dashboards, workflows, and insights that capture key information on donors, giving, trends, to enable better decision-making.
• Quickly develop an excellent understanding of donor preferences with the ability to build out segmentation strategies through different data sources.
• Act as a subject matter and operational resource for Raiser’s Edge NXT and related systems (Luminate Online, ResearchPoint) for all types of fundraising, including tracking marketing efforts, 1:1 constituent interactions, gift information, proposal tracking, prospect research, volunteer service, event participation, and other projects.
• Capture operational, gift, biographical, relationship, and survey data about donor attitudes, needs, capacities, and behaviors, for use in shaping and improving the donor experience and marketing segmentation strategies.
• Ensure best practices for the ongoing usage and management of the CRM are documented, shared, and followed to ensure quality data and efficiency of development operations; promote good knowledge management habits.
• Be adept in using systems efficiently as well as communicating effectively internally and externally in meetings, over the phone, through email, and via other methods.
• Stay updated on trends and best practices in database management, including attending Blackbaud and other related webinars, and conducting desk research on new/improved database capabilities.
• Note: These stated responsibilities are not to be construed as a complete statement of all duties performed.

Qualifications and Requirements

• Experience commensurate with that of a bachelor’s degree and 5+ years of experience in nonprofit fundraising database operations, with direct experience using Raiser’s Edge NXT.
• Deep knowledge of Raiser’s Edge NXT, with additional exposure to Luminate Online and ResearchPoint.
• Experience with ImportOmatic is highly desired. Capacities with process/reporting automation are a big plus (Power Automate/BI, etc.)
• Familiarity with and experience working alongside direct mail, monthly and workplace giving, online donations, and other types of fundraising and donor cultivation.
• Strong communication skills that can translate technical information to non-technical audiences, with the ability to connect with system users to understand and anticipate their needs. Experienced in answering inquiries and requests in a friendly, direct manner, and can work efficiently under time crunches if necessary.
• Knack for being organized, managing your time, thinking critically, being adaptable, with a strong orientation to accuracy and the orientation to exercise judgement and maintain confidentiality.
• Passion for CMMB’s mission, vision, and core values: collaboration, love, excellence, accountability, and respect.
• Comfortable working for a faith-based organization.
• Valid work authorization to work in the United States.
• Must be vaccinated against COVID-19.

Controller

Overview

• The Finance and Admin department is responsible for the provision of cross-cutting, client-focused services in the areas of accounting, budget, treasury, information technology, administration, risk management, and grants.
• These strategic, operational, knowledge and accountability-based services will add significant value to the successful fulfillment of CMMB’s global strategy.
• Create systems of accounting and control to ensure that the assets of the organization are safeguarded and meet the internal and external reporting needs of the organization. Lead and develop a high-performing team, including hiring, coaching, and mentoring.

Responsibilities
Accounting Systems

• Ensure that the accounting systems provide Senior management with timely and accurate financial data.
• Ensure that the system meets all internal and external (Grantor, Municipalities, and Federal) reporting requirements and is in compliance with Generally Accepted Accounting Standards (GAAP) for audit purposes.
• Staff and Department Administration
• Supervise the management of the General Accounting section of the finance department. Including
• General Accounting, accounts payable and accounts receivable and grants accounting. Daily monitoring of staff projects to ensure they are completed in a timely manner.

Financial Reports

• Direct staff in preparation of reports used in the operations of the organization. These reports are prepared for External as well as Internal relationships and vary from consolidated reports to country performance.
• Examples of these reports include Quarterly Board of Trustee reports, Monthly management financials,
• Federal and other jurisdictional registration reports, such as the audited financial statements, as well as other ad hoc reports requested. Assist in the Preparation of the Federal Tax Return 990, Single Audit and form 5500 reporting.
• Guiding financial decisions by developing and monitoring policies and procedures.
• Evaluating and enhancing financial controls, Internally and externally.
• Analyzing and interpreting balance sheets, income statements, cash flow, and liabilities.
• Performing internal audits and financial risk assessments, as well as facilitating intervention strategies.
• Monitoring closing processes, billing, invoicing, expenses, reimbursements, and payroll administration.
• Coordinating and recording investments and maintaining fixed asset records.
• Documenting processes and ensuring compliance with financial management and accounting Grants Management
• Determining funding needs for grants as well as advising on proper accounting and reporting.
• Coordinating and engaging with grant writers and administers on budgeting and reporting.
• Assist in managing timelines and deliverables as they relate to financial reporting.
• Preparing and monitoring budgets.
• Timely reporting internally and externally as defined.
• Responsible for all audits and statutory requirements concerning grants.

Other Responsibilities

• Manage all bank reconciliations and work with Treasury on Banking relationships.
• Attend as needed: Quarterly BOT meetings of the Finance, Pension Investment, and Audit committees, and staff Revenue Budget Committee and Benefits Committee.
• Work with Human Resources on Employee Health and Benefit Plan renewals.
• Lead the external audit managing deliverables and assisting in any audit responses.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; filing financial reports; advising management on needed actions.
• This role also requires 10% of travel, 10% overnight and weekends.
• Note: These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.

Qualifications and Requirements

• Bachelor’s degree in accounting, finance, or a similar field. CPA preferred but not required.
• At least 15 years’ experience as a financial administrator, or similar.
• Advanced competency in financial management and accounting software.
• In-depth knowledge of accounting standards and industry regulations including grants accounts for nonprofits
• Extensive experience in auditing and performance management.
• Superb organizational and time management abilities.
• Excellent leadership, communication, and collaboration skills
• Maintain professional and technical knowledge by attending continuing education courses.

Behavioral Competencies

• Demonstrate CMMB’s core values in action:
• Collaboration: To work in partnership for locally sustainable solutions
• Love: To embrace and be compassionate towards all people
• Excellence: To deliver sustainable, quality, and impactful results
• Accountability: To hold ourselves and each other to high ethical standards and practices, that maintains the good name of CMMB around the world
• Respect: To act always with integrity, and to value and honor the dignity of all.

Additional

• Integrity – personal and professional
• Leadership – must lead by example
• Ability to constantly manage multiple tasks simultaneously.
• Ability to change with a dynamic environment and manage stress of the change.
• Must be authorized to work in the United States.
• Comfortable working for a faith-based organization.

Monitoring & Evaluation Officer

Overview

• Under the leadership of the CHAMPS Project Manager, the M&E Officer will develop and implement the monitoring and evaluation framework ensuring high quality and timely inputs. He/she will also ensure that CMMB programme and projects maintain its strategic vision and that its activities result in the achievement of intended results through designing, planning, managing and analyzing projects to ensure cost effective and timely delivery.

Responsibilities

• Implement monitoring and evaluation systems and tools for the ongoing review of projects in Kitui South, using approved indicators and targets, to measure progress and make recommendations for improvement.
• Ensure harmonization of monitoring and evaluation system and tools with the Ministry of Health and global monitoring and evaluation systems and tools.
• Work with project team to introduce and implement information systems to ensure proper and accurate collection of performance data from the implementing projects including data capture, analysis, and utilization and archiving.
• Build the capacity of the project team and support them to effectively introduce and maintain the information systems. This includes conducting training and mentorship sessions and evaluation of workshops.
• Together with the program coordinator, facilitate/support CMMB staff in the revision of site-specific work plans and strategies.
• Support regular data collection by ensuring all points of contact are clear on deadlines and reporting requirements.
• Preparing project reports as per the donor/government requirements, including responding to data audits and inquiries from the donor.
• Compile appropriate and disaggregated data and write narrative reports for submissions for website, annual reports, donor reports, other briefings and/or policy documents as required.
• Support implementation of baseline and other surveys, such as project reviews, and mid-term and end-of- project reviews.
• Build and maintain positive relationships with all members of staff, and contacts within and outside the region.
• Participate in M&E regional and national working groups.
• Contribute to proposal writing and quality assurance of log-frames and M&E in proposals.
• Communicate regularly with CMMB headquarters to ensure programmatic compliance, in conjunction with M&E and finance departments.

Qualifications and Experience:

• You have a university degree in Monitoring and Evaluation, Statistics, Social sciences, or related field.
• You have a postgraduate course/certificate in Monitoring and Evaluation.
• You have at least 5 years of experience in the design and implementation of M&E/MIS in development projects implemented by national/international NGOs/ Government.
• You have experience in designing tools and strategies for data collection, analysis, and production of reports.
• You have proven ICT skills, especially in the development of MIS software using database software.
• You have expertise in analysing data using statistical software.
• You have experience in project management life cycle including proposal writing.
• You have demonstrated quantitative & qualitative data analytical skills.
• You have strong training and facilitation skills.
• You have demonstrable leadership and managerial skills including ability to be a team player.
• You can work under pressure and meet deadlines.
• You are comfortable working for a faith-based organization.
• You believe in CMMB, where we are going, and what we can do together to achieve Healthier Lives Worldwide.

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