Vacancies at Caritas MFB

Relationship Management Jobs, Jobs in Kenya, Business Related Jobs,

Relationship Manager – Consumer

The Incumbent will report to the Head of Retail and will be responsible for developing new business opportunities by proactively marketing consumer products from current & prospective clients as well as maintaining a high quality-lending book, through prudent and effective management.

KEY RESPONSIBILITIES

• Establish and maintain a strong customer focus approach both with internal and external customers.
• Ensure participation in relevant forums with key partners/customers
• Facilitate and develop sound relationships with the internal channels such as Marketing units.
• Proactively engage customers to establish service levels and initiate constant improvement.
• Provide regular and honest feedback to agents and clients.
• Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
• Prospecting for and acquiring new customers within assigned market segments
• Inspire and foster team commitment, develop the ability and skills of the team and manage
• performance to deliver exceptional level of Organization objectives and goals.
• Keep customers constantly informed on the progress of their applications and drive this culture throughout the team
• Identify and address any fraud related activities and ensure risk exposure is minimized.
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
• Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.
• Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.
• Maintain a high quality-lending book, through prudent and effective management thereof.
• Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
• Develop market sales plans to achieve responsive sales budgets/targets for branch.
• Gain a sound understanding of the different local market segments in the branch’s area of operation.
• Manage the sales tracking system and provide coaching and feedback to the team.
• Coach the sales team on product knowledge and making the most of cross-selling opportunities.
• To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• University degree- Upper second-class Honors
• Relevant professional qualification in banking – AKIB/ACIB
• 4 years’ experience in business development
• Comprehensive knowledge of the bank’s laid-down policies and procedures relating to all areas under control.
• Knowledge of the Retail Banking value proposition.
• Knowledge and understanding of the Area sales and service strategies.
• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

Relationship Officer – Agribusiness

Job Purpose

• The Incumbent will report to the Relationship Manager – Agribusiness and will be responsible for developing new business opportunities by proactively marketing Agribusiness opportunities from current & prospective clients as well as acting as the main Relationship officer for all Agri Business customers. The main goal of the position is to continuously grow the Agribusiness Portfolio in the branch.

KEY RESPONSIBILITIES

• Drive and Implement solutions for the Agribusiness branch portfolio based on the Bank’s strategy.
• Increase bank deposits for the Agribusiness portfolio and the bank.
• Drive the Agribusiness portfolio while fostering & growing relationships within the Agribusiness customer base.
• Drive to increase interest and non-interest income from Agribusiness banking.
• Agribusiness Customer based focus on increase of customer numbers, product and tariff development, channels, and Innovation.
• Conducting market intelligence and surveys in respect to competitor products and market trends.
• Appraisal and evaluation of all new Agribusiness credit facilities generated from Branch staff and recommendation to credit department for approval.
• Ensure participation in relevant forums with key partners/customers.
• Proactively engage customers to establish service levels and initiate constant improvement.
• Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
• Keep customers constantly informed on the progress of their applications and drive this culture throughout the team.
• Maintain a high quality-lending book, through prudent and effective management thereof.
• Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets.
• Cross – selling of all bank services and marketing for new business.
• Collection of market intelligence information, local competition, products, and levels of service.
• Maintain a good quality loan book by ensuring arrears on normal and watch category accounts are collected promptly.
• Develop rapport with potential clients and be able to close sales and contracts in lending and bank business acquisition.
• To perform any other duty as assigned in line with the Organizational goals and objectives

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A university degree preferably in a business-related field.
• AKIB banking certificates will be an added advantage.
• 3 years’ experience in banking, 2 of which should be in Business development and customer relationship management.
• Solid analytical skills and experience in credit appraisal, handling and resolving customer requests and queries.
• Good understanding of prudential guidelines and KYC.
• Have strong communication and team building skills with ability to work with diverse teams.
• Resilient, Confident, and self-motivated.
   

Method of Application

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 15th April 2025. Only shortlisted candidates will be contacted. For more information, please visit http://www.caritas-mfb.co.ke