Artificial intelligence (AI) is transforming the world of work in unprecedented ways. From writing reports to answering customer support questions, AI tools like ChatGPT can perform tasks that used to require human language skills. But what does this mean for the future of employment? Which jobs are most at risk of being replaced by AI, and which ones are safe?
According to a report from Accenture1, around 40% of all working hours could be impacted by large language models (LLMs) such as ChatGPT, which can generate coherent and fluent text on almost any topic. The report says that 65% of the time we spend on language tasks can be transformed into more productive activity through augmentation and automation.
However, not all jobs are equally vulnerable to AI disruption. Some roles require more creativity, empathy, or social skills than others, which are harder to replicate by machines. Based on the research from Accenture and the World Economic Forum2, here are the 10 jobs that are most likely to be replaced by AI in the near future:
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1. Administrative and clerical workers
These roles involve tasks like note-taking, proofreading, writing summaries, and managing spreadsheets, which can already be performed competently by ChatGPT3. Moreover, these jobs often do not require much human interaction or emotional intelligence, making them easier to automate.
2. Customer service representatives
ChatGPT can answer customer queries, provide information, and handle complaints with ease. It can also adapt to different tones and styles of communication, depending on the context and the audience. For example, Google found that ChatGPT could pass as an entry-level coder if it interviewed at the company4.
3. Sales and marketing professionals
ChatGPT can generate persuasive and engaging content for various purposes, such as advertising, email marketing, social media posts, and product descriptions. It can also analyze data and trends to optimize sales strategies and campaigns. For instance, Amazon employees who tested ChatGPT said it was very strong at answering queries around corporate strategy4.
4. Journalists and writers
ChatGPT can produce high-quality articles on a wide range of topics, from sports to politics to business. It can also mimic different writing styles and formats, such as news reports, blog posts, essays, and even books. ChatGPT has been used to create a children’s book4 and help students cheat on their essays4.
5. Translators and interpreters
ChatGPT can translate text and speech from one language to another with high accuracy and fluency. It can also handle idioms, slang, and cultural references that may be difficult for traditional translation software. ChatGPT can even create its own language4 by combining elements from different languages.
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6. Teachers and educators
ChatGPT can provide personalized and interactive learning experiences for students of all ages and levels. It can generate quizzes, exercises, feedback, and explanations on various subjects and skills. It can also tutor students one-on-one or in groups, using natural language and dialogue.
7. Lawyers and legal professionals
ChatGPT can assist with legal research, document review, contract drafting, and litigation support. It can also generate legal advice and opinions based on relevant laws and precedents. ChatGPT can even argue cases in court4, using logic and rhetoric.
8. Accountants and financial analysts
ChatGPT can perform complex calculations, generate financial reports, analyze data, and provide insights and recommendations. It can also handle tax preparation, auditing, budgeting, and forecasting. ChatGPT can even create its own cryptocurrency4 by using blockchain technology.
9. Doctors and medical professionals
ChatGPT can diagnose diseases, prescribe treatments, monitor patients’ health, and provide medical advice. It can also generate medical reports, records, and papers based on data and evidence. ChatGPT can even create new drugs4 by using molecular design.
10. Artists and musicians
ChatGPT can create original and diverse works of art and music in various genres and styles. It can also imitate famous artists and musicians or collaborate with them. ChatGPT has been used to create a graphic novel4 and a rap song4.
While these jobs may seem doomed by AI, there is still hope for human workers. AI tools like ChatGPT are not perfect; they can make mistakes, generate misinformation, or produce biased or unethical outcomes. Therefore, human oversight and intervention are still needed to ensure quality, accuracy, and fairness.
Moreover, AI tools like ChatGPT can also create new opportunities for human workers. They can augment our abilities, enhance our productivity, improve our decision-making, and free up our time for more creative or meaningful tasks. They can also help us learn new skills or discover new passions.
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The key to surviving and thriving in the age of AI is to embrace it, not fear it. By adapting to the changing demands of the labor market, reskilling ourselves, and collaborating with AI tools, we can secure our place in the future of work.