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Agency Training Consultant
`Role Context
The main role is to facilitate the rapid build-up and quality of Prudential’s distribution capability through structured and practival training, coaching and mentoring of agents and agency leaders. The Agency Training Consultant will be expected to ensure that class learnings are re-enforced in the field and translate to Agent’s activity and productivity. Position will be based in Nairobi to serve training in Nairobi branch. This role will run for a period of 1 year with a possibility of extension.
Principal Accountabilities
- Deliver practical trainings for new joiners once a month in Nairobi
- Execute Practical training for rookies and enforce role plays in each session to ensure mastery of skills
- Support facilitation of Rookie Development Program 3 times a week.
- Conduct Early Bird training and morning huddles
- Enforce rookie handholding to speed up field-based learning with leader & supported by development
- Facilitate TL academy program for provisional team leaders
- Drive digital usage initiatives to ensure agents are capturing leads and submitting proposals digitally
- Ensure Agency Structured meetings & Quarterly Sales Congress are conducted complete with supervised boiler rooms
- Develop Training content, review and update PPS content and develop sales scripts
- Prepare weekly and monthly training reports for SMT presentation
Other responsibilities
- Carry out training evaluation and surveys to measure effectiveness of learning and development solutions and recommend any enhancements
- Ensure that all training records, training material and equipment are well maintained and filed where necessary.
Core Competences and Skills Required:
- Excellent communication and interpersonal skills within a multi cultural environment with the credibility to influence and collaborate with other teams.
- Very good understanding of Power Point presentation as well as digital presentation skills.
- Experience in designing training curriculum and developing appropriate training content and material.
- In-depth knowledge of the insurance business in Kenya.
- Understanding of stakeholders’ management.
- Ability to learn fast in a dynamic work environment.
Education & Experience
- University degree in a business-related field
- Possess professional qualification in insurance namely CII, LOMA, COP or in progress towards attaining it
- At least 5 years working experience in a sales environment
- Advanced MS Office PowerPoint skills
- Understanding of insurance industry compliance guidelines is desired.
Agency Training Consultant- Mombasa
Role Context
The main role is to facilitate the rapid build-up and quality of Prudential’s distribution capability through structured and practival training, coaching and mentoring of agents and agency leaders. The Agency Training Consultant will be expected to ensure that class learnings are re-enforced in the field and translate to Agent’s activity and productivity. Position will be based in Nairobi to serve training in Mombasa branch. This role will run for a period of 1 year with a possibility of extension.
Principal Accountabilities
- Deliver practical trainings for new joiners once a month in Mombasa
- Execute Practical training for rookies and enforce role plays in each session to ensure mastery of skills
- Support facilitation of Rookie Development Program 3 times a week.
- Conduct Early Bird training and morning huddles
- Enforce rookie handholding to speed up field-based learning with leader & supported by development
- Facilitate TL academy program for provisional team leaders
- Drive digital usage initiatives to ensure agents are capturing leads and submitting proposals digitally
- Ensure Agency Structured meetings & Quarterly Sales Congress are conducted complete with supervised boiler rooms
- Develop Training content, review and update PPS content and develop sales scripts
- Prepare weekly and monthly training reports for SMT presentation
Other responsibilities
- Carry out training evaluation and surveys to measure effectiveness of learning and development solutions and recommend any enhancements
- Ensure that all training records, training material and equipment are well maintained and filed where necessary.
Core Competences and Skills Required:
- Excellent communication and interpersonal skills within a multi cultural environment with the credibility to influence and collaborate with other teams.
- Very good understanding of Power Point presentation as well as digital presentation skills.
- Experience in designing training curriculum and developing appropriate training content and material.
- In-depth knowledge of the insurance business in Kenya.
- Understanding of stakeholders’ management.
- Ability to learn fast in a dynamic work environment.
Education & Experience
- University degree in a business-related field
- Possess professional qualification in insurance namely CII, LOMA, COP or in progress towards attaining it
- At least 5 years working experience in a sales environment
- Advanced MS Office PowerPoint skills
- Understanding of insurance industry compliance guidelines is desired.
Agency Training Consultant- Nakuru
Role Context
The main role is to facilitate the rapid build-up and quality of Prudential’s distribution capability through structured and practival training, coaching and mentoring of agents and agency leaders. The Agency Training Consultant will be expected to ensure that class learnings are re-enforced in the field and translate to Agent’s activity and productivity. Position will be based in Nairobi to serve training in Nakuru branch. This role will run for a period of 1 year with a possibility of extension.
Principal Accountabilities
- Deliver practical trainings for new joiners once a month in Nakuru
- Execute Practical training for rookies and enforce role plays in each session to ensure mastery of skills
- Support facilitation of Rookie Development Program 3 times a week.
- Conduct Early Bird training and morning huddles
- Enforce rookie handholding to speed up field-based learning with leader & supported by development
- Facilitate TL academy program for provisional team leaders
- Drive digital usage initiatives to ensure agents are capturing leads and submitting proposals digitally
- Ensure Agency Structured meetings & Quarterly Sales Congress are conducted complete with supervised boiler rooms
- Develop Training content, review and update PPS content and develop sales scripts
- Prepare weekly and monthly training reports for SMT presentation
Other responsibilities
- Carry out training evaluation and surveys to measure effectiveness of learning and development solutions and recommend any enhancements
- Ensure that all training records, training material and equipment are well maintained and filed where necessary.
Core Competences and Skills Required:
- Excellent communication and interpersonal skills within a multi cultural environment with the credibility to influence and collaborate with other teams.
- Very good understanding of Power Point presentation as well as digital presentation skills.
- Experience in designing training curriculum and developing appropriate training content and material.
- In-depth knowledge of the insurance business in Kenya.
- Understanding of stakeholders’ management.
- Ability to learn fast in a dynamic work environment.
Education & Experience
- University degree in a business-related field
- Possess professional qualification in insurance namely CII, LOMA, COP or in progress towards attaining it
- At least 5 years working experience in a sales environment
- Advanced MS Office PowerPoint skills
- Understanding of insurance industry compliance guidelines is desired.
Agency Development Officer
Role Context
The main role is to facilitate the rapid build-up and growth of leadership capabilities and agent’s productivity through structured training, coaching and mentoring of agents and agency leaders. This role will be mainly field-based, and the ADO is expected to work closely with Agency leaders and the training team to ensure that class learnings are re-enforced in the field and translate to Agent’s activity and productivity.
This role is based in Nairobi and will run for a period of 1 year with a possibility of extension.
Principal Accountabilities
Rookies
- Overall, in charge of the Rookie Development Program (1-6 months)
- Accompany rookies (or assign a team leader) for field activity
- Ensure rookies participate in at least 1 boiler room per week
- Ensure daily activity reporting (KRAs) is done on Pru Mobi and identify gaps and interventions to improve activity
- Plan and ensure rookies attend Rookie activation days (one activation per week)
Provisional Team Leaders
- Identify and nominate successful Agents for TL Academy
- Monitor and supervise PTL activity to ensure achievement of promotion parameters within 6 months of training.
- Carry out regular performance reviews on PTLs not achieving set parameters and not exuding the right leadership behaviors.
Team Leaders
- Ensure Team Leaders prepare weekly business plans complete with market visits, boiler rooms and recruitment activities.
- Coach and mentor Team Leaders in all aspects of the role to enable them to meet their performance targets while growing other leaders from within.
- Work closely with the Agency leaders to identify markets and pay points to grow case size.
- Conduct weekly meetings with TLs, PTLs and their Agents.
Required Skills and Competencies
To perform this job successfully, the candidate must have the following knowledge, skills, and/or ability.
- In-depth knowledge of the insurance business, business development and strategic planning
- Good understanding of the Kenyan insurance industry – products, business practices, drivers of success, competitor strengths and weaknesses, industry compliance guidelines
- Excellent communication and interpersonal skills on senior management level within a multi cultural environment.
Required Qualifications
Cover Letter for job application 2025 examples - 3 Parts of a Cover Letter
- University degree in a business-related field and other professional qualification in insurance namely CII, LOMA, COP or in progress towards attaining it.
- Over 2 years’ experience in sales management in the insurance sector