New Job Opportunities at I&M Bank

Banking Jobs, Finance, Accounting, Audit, Customer Care,

Branch Manager- Multiple Branches

Primary Responsibilities:

• Market for new business with existing and potential clients in both assets and liabilities for the branch.
• Monitoring accounts and following up for repayments and remedial action where accounts may become delinquent.
• Ensure securities are perfected in a timely manner.
• Set targets for the Branch teams and monitor performance to ensure the Branch achieves its overall business targets.
• Review credit applications and call reports prepared by the Relationship Officer and make appropriate recommendations to the approving authorities.
• Review the daily overrides report as well as over the counter payments and make appropriate decisions or recommendations.
• Process ad-hoc/additional/new requests/complaints/excesses and obtaining approvals where/when required.
• Provide feedback to customers in reply to their requests and requirements in a timely manner.
• Follow up with customers to ensure compliance with sanctioned terms and conditions with respect to account operations and provision of all requisite documents and covenants.
• Comply with audit observations and initiating necessary action and follow up with clients.
• Educate and create awareness for the client on new products, Banking regulations, requirements and industry trends.
• Provide feedback to Senior Management on customer requirements/ market trends/product development to suit the needs of the customers.
• Ensure quality service delivery within prescribed TATs to ensure customer satisfaction and business retention or growth.
• Mentor and manage the entire Branch team.
• Approve large RTGS, TT and  Fixed deposit initiations as required.
• Oversight of Branch operations duties and actions.

Person Specifications

• At least 5 years’ relevant experience.
• Bachelor’s degree in Commerce, Management or Accounting from a recognized institution
• Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
• Chartered Institute of Marketing diploma (CIM)
• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
• Ability to write complex letters, comprehensive reports and to perform complex calculations.
• Excellent communication and interpersonal skills;
• Strong people management skills;

Cash Officer- Multiple Branches

Primary Responsibilities:

• Authorize teller vouchers within authorized limits in the Core Banking System as they are being processed.
• Reconcile cash at the end of the day through a physical cash count and monitor intra-day cash limits for the tellers.
• Confirm instructions and cheque payments with clients and Branches.
• Authorize prepaid cards services such as refunds.
• Custodian of Debit and Credit card PIN mailers and ensuring there destruction when not collected.
• Monitor ATMs and loading cash as and when needed.
• Ensure safe custody of cash and serialized stationery.
• Liaise with Central Cash Management for cash requirement and repatriation.
• Retrieve cash and cheque deposits from the ATM.
• Work in liaison with the Branch Operations Manager for maintenance of all equipment in the Cash department.
• Conduct EOM reconciliations and statistics/Branch metrics.
• Respond to cash related queries.
• Monitor activities in the Banking hall through the CCTV.
• Coach, mentor and train Tellers.
• Engage in performance and leave management of Tellers.
• Cross sell the Bank’s products and services.

Person Specifications

• Bachelor’s degree in a Business related field from a recognized institution
• Part completion of CPA (K), ACCA or its equivalent.
• At three years’ relevant experience.
• Excellent communication and interpersonal skills;
• Excellent planning and organization skills; and
• Good people management skills.

Customer Service Officer- Multiple Branches

Primary Responsibilities:

• Receive instructions transactions that require guidance such as giving SWIFT instructions, bankers cheque, fixed deposits, investment services instructions, T. Bill purchase.
• Release trade finance documents such as IMPLC,/FIBC documents and advise customers for collection.
• Custodian of PIN mailers and cards.
• Process STOP payment instructions.
• Prepare audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
• Print and issue various advices such as fixed deposit, credit and debit advices.
• Facilitate customers’ access to lockers.
• Prepare and submit monthly reports.
• Coordinate the complaint resolution process internally and communicating the resolution to customers.
• Attend to walk-in customers enquiries on account opening and products.
• Inform and cross-sell the Bank’s range of products and services to existing customers.
• Ensure the completion of all customer documentation.
• Review customer information entered in the system against customer instructions.
• Receive instructions on account opening and closing adhering to strict KYC guidelines.
• Order, issue and maintain cheque books and bankers cheques.
• Answer all written complaints and enquiries received from customers.

Person Specifications

• Bachelor’s degree in a Business related field from a recognized institution.
• At least 1 year relevant experience.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision making skills.
• Strong marketing and networking skills.

Cashier- Multiple Branches

Primary Responsibilities:

• Process customer transactions.
• Process in-house cheques.
• Receive outward cheques, VAT and PAYE payments.
• Process card payments such as Prepaid, Multi-currency and Narada Card
• Carry out daily call backs and filing;
• Cross- sell the Bank’s products.
• Handle customer enquiries.
• Balance cash daily in the till with the system and observe intra – day and end of day cash limits.

Person Specifications

• Bachelor’s degree in a Business related course from a recognized institution.
• Part completion of CPA (K), ACCA or its equivalent.
• At least one year relevant experience.
• Excellent communication and interpersonal skills.
• Strong planning and organization skills.
• Ability to work within a team.

Officer, Back Office- Multiple Branches

Primary Responsibilities:

• Verify outward clearing items such as outward cheques, EFTs, salary transfers and uploads.
• Process outward SWIFT and RTGS Remittances.
• Verify inward clearing items such as inward cheques, direct debits and outward unpaid cheques.
• Verify and authorize in-house cheques in the system.
• Investigate and resolve customer inquiries regarding clearing items such as unpaid items, un-and reconciled items.
• Act as joint custodian of Branch vault and/or ATM;
• Mentor and coach teams.
• Conduct daily call backs.
• Reconcile the Branch suspense accounts and prepare weekly reports.
• Cross -sell the Bank’s retail products.

Person Specifications

• Bachelor’s degree in a Business related field from a recognized institution.
• Part completion of CPA (K), ACCA or its equivalent.
• At least one to three years relevant experience.
• Excellent communication and interpersonal skills.
• Good people-management skills.
• Excellent planning and organization skills.

ICT Change Manager

Primary Responsibilities

• Plan, review  and implement the change management process and ensure policy conformance.
• Chair all CAB and ECAB meetings in the absence of the CAB/ECAB chair person and ensure TCAB rules are adhered to.
• Ensure that Standard Changes are defined, and the list of standard changes are kept up to date.
• Ensure that approved changes are implemented in accordance with the approved change/release plan.
• Work with Project Managers and IT Production Support Team on the pipeline projects to ensure efficiency, and process adherence while transitioning to UAT or production.
• Analyze change records, develop monthly reports on the trends or problems to improve Change Management process (CSIP).
• Support Continuous Integration , continuous Development (CI/CD) pipeline across technology.
• Drive change and release Management Automation.
• Drive alignment with other key processes (Incident Management, Problem Management & Devops) as well as Business continuity functions.
• Produce Regular Management reports.
• Ensure all changes on the configuration items are reported, ticketed, classified, prioritized, and assigned appropriately within the ITSM.
• Co-ordinate ECAB (Emergency CAB) meetings/approvals.
• Monitor and Reviewing activities of individuals and teams that build and test changes to ensure conformance to change policy.
• Disseminate information to the management and staff concerned.
• Assist with the preparation of RFC, review, and other Change related documentation (minutes, agendas, actions, FSC etc.)
• Support Implementation of a configuration Management Database.
• Act as the point of contact during internal/external audits on IT Change Management.

Person Specifications

• Bachelor’s degree in IT/Computer Science.
• At least 7 years’ relevant working experience.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision making skills.
• Excellent change management and people management skills.
• Experience of implementation of ITSM Principles.
• Practical Understanding of ITIL framework.

Snr Officer – ICT Governance

Primary Responsibilities:

• Maintain up to date IT Policies, guidelines, and operating procedures. 
• Identify and mitigate gaps in ICT service governance. 
• Integrate governance and collaborative tools in IT operations. 
• Maintain electronic software inventory – code repositories, user access matrix, licenses, patching schedules and versioning. 
• Manage adherence to project governance where adherence from projects to the live environment is concerned. 
• Maintain a schedule of Business continuity plans and IT Disaster Recover tests performed by the ICT team. 
• Maintain the user access matrix and coordinate bi-annual reviews and reports on the same. 
• Conduct 3rd party due diligence due the onboarding process and communication. 
• Conduct change policy, revision, enforcement and issues/incidents closure.
• Conduct change assessment for deployment, scheduling and communication.
• Conduct change risk and impact analysis.
• Ensure reporting on governance related tasks.
• Ensure all Policies and guidelines are well articulated and socialized to all ICT Team Members.

Person Specifications

• Bachelor’s Degree in Computer Science, Information Technology or related field required
• At least 3+ years’ experience working in IT Governance.
• Certifications as well as intermediate working knowledge of ITIL v3, COBIT / TOGAF and ISO 20000.
• CGEIT Certification | Certified in Governance of Enterprise IT-ISACA is an added advantage.
   

Manager – ICT Service Management

Primary Responsibilities:

• Work with internal stakeholders to ensure that ICT service issues receive prompt detection, escalation, resolution, and communication.
• Oversee end to end management of the service lifecycle and provide oversight on the implemented processes to support.
• Ensure accurate and fast incident management process is in place and is followed
• Conduct Change assessment and Change risk and impact analysis.
• Develop a view of customer experience and ICT service performance and deliver this insight to shareholders and internally.
• Ensure delivery of new services, including service level requirements, measurement capabilities and agreement with shareholders and internal business areas.
• Conduct gap analysis between business requirements and available services.
• Measure process efficiency and implement corrective action.
• Ensure contractual review on engagement with suppliers and review of SLA breach.
• Ensure accurate and timely delivery of service reports – Daily reports, weekly reports, committee report, customer experience reports, SLA reports, Vendor reports.
• Measure employee satisfaction and implement process improvements that meet the business needs.
• Manage staff in the IT Service desk and Service monitoring team, including ensuring that the bank’s performance tracking and management mechanisms are in effect.
• Engage with users and stakeholders in identifying Service Delivery shortcomings in all aspects to provide appropriate remedial action.
• Negotiate, define, and regularly track agreed levels of IT services with specific business units and 3rd party service providers to support SLAs with internal and external customers.
• Represent ICT in all service engagements across the group to provide insight on the services ICT offers and ensure visibility of ICT service delivery to the business.
• Ensure all internal stakeholder feedback is incorporated in the ICT service – from development to delivery.
• Responsible for developing and delivering ITSM tool training.

Person Specifications

• Bachelor’s degree in IT/Computer Science.
• At least 7 years’ relevant working experience.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision making skills.
• Excellent change management and people management skills.
• ITIL v3 Certification.

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