Career Opportunities at Marriott

Hospitality jobs, Restaurant Management jobs, Business Administration jobs, Sales and Marketing jobs,

Bellstand/Door Attendant Lead

POSITION SUMMARY

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Assist Concierge and Front Office staff with guest requests and services, as needed.
• Serve as a departmental role model, and assist management in training, motivating and coaching employees.
• Communicate with guests, other employees, or departments to ensure guest needs are met.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearances are clean and professional and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move at a speed required to respond to work situations. Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested.

Front Desk

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment

Bellstand

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment

Night Manager/Asst Manager 

JOB SUMMARY

• Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

•  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

•  Monitors and ensures compliance with all Guidelines to Operations.
•  Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
•  Ensures employees are working in a safe environment.
•  Manages all period-end inventories.

Supporting Profitability and Revenue Goals

•  Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
•  Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
•  Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
•  Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
•  Administers plans and actions to keep chargebacks and rebates to a minimum.
•  Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
•  Manages employee hours.
•  Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

•  Promotes participation in property safety-related programs.
•  Monitors employee attendance and records absences/tardiness.
•  Promotes teamwork and employee morale.
•  Keeps employees informed regarding new operational procedures, standards, or programs.
•  Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
•  Ensures all employees have complete knowledge of emergency procedures.
•  Encourages employee relations through gifts, parties, outings.
•  Creates incentives that will promote better service and profit for the property.
•  Assists operations manager in processing employee payroll weekly.

Concierge – Head

POSITION SUMMARY

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Ensure that any outstanding requests from the previous day receive priority and are resolved.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Senior Sales Executive

JOB SUMMARY

• Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team.

CANDIDATE PROFILE

Education and Experience

Required:

•  High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

•  2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.

Preferred:

•  Group sales experience

CORE WORK ACTIVITIES

Managing Sales Activities

•  Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office.
•  Refers opportunities to sales associate if business is outside these parameters.
•  Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.
•  Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities.
•  Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options).
•  Understands the importance of the destination sell as well as the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
•  Verifies that business booked is within hotel parameters.
•  Assists with selling, implementation, and follow-through of group sales promotions.
•  Closes the best opportunities for hotel based on market conditions and property needs.
•  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams).
•  Actively up-sells each business opportunity to maximize revenue for individual properties.
•  Conducts site inspections, as required.
•  Understands and actively utilizes company marketing initiative/incentives to close on business.
•  Implements process improvements and best practices.
•  Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals.
•  Creates clear expectations for customers throughout the sales process.
•  Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
•  Provides accurate, complete, and effective turnover to Event Management/Local Social Management.
•  Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
•  Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
•  Processes business correspondence and creates contracts and other related booking documentation as required.
•  Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

•  Drives customer loyalty through excellent customer service throughout the sales process.
•  Serves the customer by understanding their needs and recommending features and services that best meet their needs.
•  Builds and strengthens relationships with existing and new customers to enable future bookings.
•  Builds and maintains strong working relationships with key internal and external stakeholders.
•  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

APPLY HERE