Current Opportunities at DUKAPAQ

Finance, Accounting, Audit, Internships, Volunteering  , Sales, Marketing, Retail, Business Development,

Account Manager

Position Overview: 

• We are seeking an ambitious and highly motivated Account Manager to join our team as our first hire in this role. As an early-stage startup, you will play a pivotal role in shaping our client relationships, defining our customer success strategies, and driving revenue growth.

Key Responsibilities:

• Client Relationship Management:
  • Develop and maintain strong long-lasting relationships with clients.
  • Act as the main point of contact for client inquiries, feedback, and escalations.
• Customer Success Strategy:
  • Collaborate with cross-functional teams to develop and implement customer success strategies.
  • Define and monitor key success metrics to ensure client satisfaction and retention.
• Revenue Growth:
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Work closely with the sales team to expand revenue streams and meet targets.
• Product Knowledge and Training:
  • Deep understanding of our product/service offerings.
  • Provide clients with training and support to maximize their value from our solutions.
• Feedback and Insights:
  • Gather and relay client feedback to the product and engineering teams for continuous improvement.
  • Stay updated on market trends and competitor activities to inform business strategies.

Qualifications:

• Bachelor’s degree.
• 2 years+ of experience in account management, customer success, or a related role.
• Proven track record of building and maintaining successful client relationships.
• Strong communication and presentation skills.
• Highly organized with excellent time-management abilities.
• Adaptability and willingness to thrive in a fast-paced startup environment.

Sales Intern

• We are seeking a motivated and enthusiastic Sales Intern to join our team. This internship offers an exciting opportunity to gain hands-on experience in sales and business development within a fast-paced startup environment. You will work closely with our experienced sales team to learn the ins and outs of selling cutting-edge products/services.

Key Responsibilities:

• Prospecting and Lead Generation:
  • Conduct market research to identify potential leads and prospects.
  • Assist in creating and maintaining a database of leads.
• Sales Outreach:
  • Support the sales team in reaching out to potential clients via email, phone calls, and other communication channels.
  • Assist in scheduling and coordinating sales meetings and demos.
• Sales Collateral and Materials:
  • Help create and update sales presentations, proposals, and other collateral.
  • Ensure all sales materials are up-to-date and reflect the latest offerings.
• CRM Management:
  • Assist in managing our Customer Relationship Management (CRM) system to track leads, opportunities, and customer interactions.
• Market Research and Analysis:
  • Stay updated on industry trends, competitors, and market developments.
  • Provide insights and recommendations based on research findings.

Qualifications:

• Currently enrolled in a Bachelor’s program, preferably in Business, Marketing, or a related field.
• Strong interest in sales and business development.
• Excellent communication and interpersonal skills.
• Highly motivated, proactive, and results-oriented.
• Ability to work independently and as part of a team

Method of Application

 Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they’re excited about joining DUKAPAQ. Please send applications to info@dukapaq.co.ke