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Customer Service Representative – 2 Posts
We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding service to our clients by handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care and satisfaction.
QUALIFICATIONS
- Diploma or Bachelor’s degree in Customer Service, Healthcare Management, or a related field.
- 1-2 years of experience in a customer service role, preferably in a healthcare or laboratory environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficiency in Microsoft Office Suite and customer management software.
- Knowledge of medical terminology and laboratory processes is an added advantage.
- A positive attitude, professionalism, and a strong commitment to patient care.
Method of Application
Apply now by sending your CV to career@lancet.co.ke with the subject “Customer Service Representative – Nairobi.”
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