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Senior Manager, Quality Assurance

KEY RESPONSIBILITIES: 

  • Design and implement structured quality management policy, strategy, and methodology across the organization. 
  • Establish and maintain quality management systems and metrics and monitor and review compliance with the Technology quality goals and standards and regulatory requirements. Ensure approved software development and architecture standards, processes and procedures are adhered to, as well as make recommendations on the adoption of industry best-practices.
  • Participates in developing, distributing, and coordinating in-depth business requirement reviews and analysis for modified and new systems or applications. 
  • Maintains and administers test management tools, manages test environments, and ensures that they are in ready states for both functional and non-functional tests of software projects and changes. 
  • Leads the reviews of test plan/strategy and other test basis documents and ensures that testing activities allow applications to meet business and technical requirements, fulfill end-user requirements, and identify existing or potential issues. 
  • Manage and oversee test management including test planning, preparation, execution, monitoring and reporting for all test levels and test types.
  • Leads the reviews the state of readiness of changes and projects for deployment to production environment and communicates the deployment plans to the change management team. 
  • Manage the team’s performance and nurture skills that advance the IT Quality Assurance strategy and establish sustainable practices in QA standards, controls and policies. 
  • Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
  • Identify, log and track for closure any deviations from approved technology standards by any solution deployments.

SKILLS & EXPERIENCE

  • Knowledge and understanding of software architecture, design and development as well as interconnectivity between platforms and applications
  • Strong teaming, problem solving, and communications skills will be required
  • Hands on technical experience in developing and delivering QA automation frameworks, technology, and tools
  • Demonstrate knowledge using version control and defect tracking methods, including understanding of associated tools
  • Experience with performance and load testing, reporting, and monitoring
  • Rich technology experience and good exposure to latest advancements in Testing
  • Domain experience in payments, cards, banking and/or trade business a plus
  • Experience managing systems or application testing projects of all sizes and complexities, including large systems
  • Proven experience in software development
  • Solid knowledge of SQL and scripting
  • Experience working in an Agile/Scrum development process
  • Good understanding of UML.
  • Deep experience in estimating, prioritizing, planning, and coordinating quality testing activities
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
  • Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.
  • Strong situational analysis and decision-making abilities.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field of study 

Professional Qualifications 

  •    ITIL, ISTQB, TOGAF
  • Project Management/Agile Certifications    Prince2, PMP, AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM), Scrum Master Certified (SMC)   
  • Masters Degree    Business Administration or Project Management 

Experience

Detail    Minimum No of Years   

  • 7 years progressive experience in Information Technology with focus on Business Analysis, Software Development, Quality Assurance    7    RQ
  • Experience in at least two IT disciplines such as (Application development, middleware, and SOA, MSA) and Software Quality Assurance    5    ES
  • Operating systems (windows, Unix)    3    ES
  • Database management systems    3    DE
  • Prior working experience Software Quality Assurance    5    ES
  • Exposure to Software Testing Automation    3    ES
  • Exceptional interpersonal skills, including teamwork, facilitation, and negotiation    3    ES
  • Excellent planning and organizational skills with ability to breakdown complex items to manageable components    5    ES
  • Ability to liaise with all levels of management and subject matter experts across the industry and within the organization    3

Auditor, Credit Treasury and Legal Audit

Job Description

  • Developing, in liaison with the Audit Manager appropriate audit tests and programs aimed at achieving the desired objectives in auditable areas.
  • Provide assurance that operations and processes conform to current KCB group policies and procedures.
  • Reporting risk management issues and internal controls deficiencies identified and providing value adding recommendations for improving the organization’s operations, in terms of both efficient and effective performance.
  • Provide assurance that organization’s objectives and goals will be achieved efficiently and effectively.
  • Maintain respectful and effective communications and relationships with key stakeholders.
  • Drafting, in concurrence with the Audit Manager suitable management reports on key control weaknesses, non-compliance with procedures and management policies and regulatory requirements, among others, on those areas audited.
  • Analyze operational and management processes and system controls effectiveness and efficiency in view to improve them and propose value adding recommendations.
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POSITION REQUIREMENTS

Academic & Professional
Education     

  • Bachelor’s degree    Business Related 
  • Professional Qualifications    CPA (K); ACCA; CISA & CIA  
  • Master’s degree    Business Related  

Experience

Detail    Minimum No of Years  

  • 5 years Audit 
  • 3 years  Banking operations or auditing a financial institution.
  • 3 years Data Analytics 
  • 3 years Automated auditing tools and documentation platforms 
  • 2 years Stakeholder Management

Senior Relationship Manager, Investor Services

Responsibilities

  • Source, expand and retain existing client relationships with a focus on global custody business, so as to increase market share and profitability.
  • Ensure financial and business growth targets assigned are achieved.
  • Manage a relationship team to deliver on the assigned financial and performance targets.
  • Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
  • Source, prepare tenders proposals and presentations for potential business opportunities.
  • Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.
  • Ensure billing and collection of revenue for services rendered. 
  • Identify and manage the risks associated with global custody services business.
  • Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
  • Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.

Qualifications & Experience

  • University Degree in Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution.
  • Capital Markets Program Certification (CISI)
  • Trustee Development Program Certification (TDPK)
  • Seven (7) years’ banking experience in the Financial/banking sector, (5) of which should be in Relationship Management in local and global Custody Services.
  • Experience in leading teams 
  • Excellent banking operations skills 
  • Excellent stakeholder management skills
  • Excellent problem-solving skills.

Head of Programmes

Job Description

  • Responsible for end-to-end execution of KCBF programmes and projects from startup to close out in compliance with Programme agreements and contracts and in line with Bank’s policies, Bank procedures, project management standards and other regulatory and legislative requirements as may apply.
  • Provide leadership for the design of strategic frameworks and plans (e.g. annual plans) for KCBF.
  • Ensure timely and compliant implementation of programmes.
  • Ensure appropriate and accurate documentation by Programmes teams and relevant departments of all Programme activities and actions in the Bank’s management information systems.
  • Work with the Bank’s Retail Function to support growth of the MSME portfolio through appropriate KCBF programmes.
  • Coordinate with Senior Finance Manager and Programme Managers to ensure appropriate Programme budgeting and budget monitoring, efficient use and stewardship of project materials and finances. 
  • Backstop programmes’ procurement planning and requisition of goods and services, in compliance with Bank’s and regulatory guidelines on procurement.
  • Lead in periodic (monthly, quarterly, semi-annually and ad hoc) programme reviews in collaboration with the Finance and Monitoring and Evaluation departments. 
  • Responsible for overall programme staff and stakeholders learning and capacity development.
  • Provide regular feedback to the Director through bilateral meetings, and KCBF’s Management Team meetings on programmes’ progress against goals, and related challenges and opportunities facing the programmes. 
  • Effectively manage the team working under him/her and provide coaching and mentoring for Project Managers and be overall responsible for the team’s performance management, talent development and other employee issues in collaboration with the Human Resources department.

 POSITION REQUIREMENTS

Academic & Professional
Education    

  •  Bachelor’s Degree    Any relevant area    RQ
  • Professional Qualifications    Project Management, M&E or any relevant area    
  • Masters Degree    Business Administration (MBA)/Strategic Management/Related Field  

Experience

Detail    Minimum No of Years   

  • Programme management    10    ES
  • Stakeholder management    10                  ES
  • People management    10    ES
  • Strategy development    8    ES
  • Programme design & Development    8    ES
  • Business development/incubation    8    ES
  • Entrepreneurship / MSME development     6    ES
  • Fund raising/resource mobilisation    6    ES
  • Grant management    5    ES
  • Financial Services/Banking industry    5    ES
  • Donor management    5    ES
  • Brand management    3    DE

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