Internship Opportunities at Proto Energy

Customer Care, Internships, Volunteering,

Customer Experience Documentation Intern

Must have skills

  • Strong problem-solving skills Excellent planning and organizational skills Analytical thinker Maintain high level of confidentiality Attention to details Strong team player with the ability to work independently 
  • Good communication skills 
  • Willing to perform repetitive tasks for extended periods 
  • Self motivated 
  • Ability to work under pressure Flexible

Qualifications

  • A diploma in business administration or equivalent qualification.
  • Experience in sales, business development, customer service, and customer experience is an added advantage.
  • Proficient in using digital document management systems and software.
  • Certificate of good conduct.
  • Basic computer literacy.

Job Role

  • Handle the filing and organization of customer documents in a systematic manner.
  • Upload and sort customer documents into designated storage systems and cabinets.
  • Maintain an accurate and up-to-date storage tracker to track the location of customer documents.
  • Ensure that customer documents are stored securely and in an orderly fashion for easy retrieval.
  • Collaborate with team members to ensure efficient workflow and coordination of document management processes.
  • Adhere to company policies and procedures regarding document handling, storage, and confidentiality.
  •  Assist in the development and improvement of document management systems and processes.
  • Perform regular audits to ensure the accuracy and completeness of customer document records.
  • Support the team in various administrative tasks related to document management and retrieval.
  • Communicate and coordinate with relevant departments to obtain missing or updated customer documents as required.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Proactive customer support.
  • Nurturing customer interactions
  • Develop strategies to achieve the desired and intended customer experience.
  • Raising red flags wherever the business process – billing, installation or anything pre- or post-sales – needs correction to ensure the customer has a seamless experience with the company.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Understand customers, what they need, and when they want it.
  • Ensure real-time end to end-customer experience.
  • Understanding customer behavior and preferences across all touchpoints
  • Facilitating more meaningful customer interactions.
  • Enabling the end-to-end customer experience.
  • Improving speed to market and agility and building a new customer base to maximize sales.
  • Understand customer needs and offer solutions and support.
  • Research potential leads from business directories, web searches, or digital resources.
  • Prepare day-by-day reports required for reporting.
  • Perform any other duty(ies) as will be assigned from time to time by the supervisor or management.

Customer Experience Intern

Must have skills

  • Attention to detail 
  • Team Player
  • Good problem solving skills 
  • Analytical skills 
  • Excellent time and project management skills 
  • Ability to work independently

Qualifications

  • Diploma in business administration or equivalent qualification.
  • Experience in sales, business development, customer service and customer experience is an added advantage.
  • Proficient in using digital document management systems and software.
  • Certificate of good conduct.
  • Basic computer literacy.

Job Role

Shift Aa

  • Helping customers fill in the inspection forms at the office.
  • Verify customer documents to determine which program they lie in.
  • Ensuring customers are served well and experience excellent customer experience.
  • Creating and updating inspection in the inspection tracker as outlined in the customer experience office sop. This includes inspections done at the station.
  • Ensuring customer belongings are stored in a safe and accessible place.
  • Uploading customer documents in SharePoint or/any designated storage.
  • Assisting customers with all other issues say card replacement, station inquiries, referral inquiries when need arises.
  • In charge of handover to customers after conversion (Slot 2).

Shift Ab

  • Helping customers fill in the checks, service or uninstallation job cards/forms at the office.
  • Ensuring customers are served well and experience excellent customer experience.
  • Ensuring customer belongings are stored in a safe and accessible place.
  • Uploading customer documents in SharePoint or/any designated storage.
  • Creating and updating checks and service tickets in the Freshdesk software as outlined in the customer experience office SOP and/or Freshdesk SOP. This includes the checks and services done at the station.
  • In charge of checks, services, and uninstallation data and report.
  • Assisting customers with all other issues say card replacement, station inquiries, referral inquiries when need arises.
  • In charge of handover to customers after conversion (Slot 2).

Shift B

  • Ensuring customers are served well and experience excellent customer experience.
  • Helping customers fill in the conversion agreement form at the office.
  • Verifying conversion customer documents and ensuring they are shared to the correct email.
  • Counter-checking customer details in the conversion agreement and inspection authorization forms. The forms should be correctly filled out by the customer.
  • In charge of recording data in the daily activation excel and total converted data.
  • In charge of handover to customers after conversion (Slot 1).
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Shift C

  • Management of Freshdesk tickets to ensure all tickets are resolved on time and a list send to call Centre to close the tickets.
  • Manage the customer experience WhatsApp inboxes and updates and ensure all tickets are raised and resolved.
  • Implementation, review, and evaluation of customer experience processes.
  • Work hand in hand with the social media management team to ensure all customer inquiries and requests are addressed and tickets raised are resolved.
  • Supervise customer experience attendants/front desk attendants ensuring reports are correct and duly updated and SOPs and structures are followed.
  • Monitor inspection and conversion schedules.
  • Managing and identifying areas of growth within the customer experience across all touchpoints.
  • Establish communication mediums through which customers can readily contact a company and vice versa.
  • Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service.
  • Perform any other duty(ies) as will be assigned from time to time by the supervisor or management.

Customer Experience Documentation Intern

Customer Experience Intern

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