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Training Support Associate – Mombasa
About the Opportunity
- Reporting to the Trainer, the position holder will implement Inkomoko training for a variety of businesses across Mombasa. Specific responsibilities include:
Responsibilities
Training Coordination & Administration (60% Time)
- Maintain a database and records of training participants with fidelity
- Assist in the participants’ training evaluation
- Assist in logistics such as securing the venue, stationery purchase, printing, booklet distribution, etc.
- Maintain filing system for training related documents (e.g. Training participant survey documents)
- Be the person of contact for all training participants for training communication
- Be the Inkomoko Kenya Brand Ambassador by providing great customer service to training participants
- Outreach to “hard to reach” training participants
- Support the procurement team in sourcing and ordering office/Kitchen supplies for the Mombasa office as the need arises
- Follow up and collect invoices and any pending payments, including utilities for the Mombasa office
- Liaise with the cleaner to ensure that all offices, facilities, and rooms are kept clean on a daily basis
- Deal with suppliers in a professional and cost-effective way
- Provide administrative support to Inkomoko Kenya staff as requested
- Support the business consulting team during client recruitment
- Support managers in day to day office management
Communication (40% Time)
- Handle & translate documents from English to Swahili or any other language as may be required
- Explain to Community Leaders and visitors the work of Inkomoko Kenya
- Assist M&E Associate in collecting data and post-training surveys.
Minimum Qualifications
The ideal candidate will fulfill the following requirements:
- Must be a resident of Coastal Kenya
- 1+ years of work experience in a relevant or applicable field
- Experience in consulting, business planning, and providing business advice
- Strong financial and accounting skills; familiarity with business financial policies in Kenya.
- Flexible and able to deliver results under pressure
- Excellent computer skills, especially with MS Excel and Word
- Good written and oral communication skills
- Good presentation and training skills
- Shows perseverance, personal integrity, and critical thinking skills
- Outgoing and social
- Honest and professional
- University education OR currently pursuing it
- Be between ages 25-35 years.
- Excellent communicator to audiences in Swahili and English
- Access to a smartphone 24/7 is a plus.
Senior Business Development Advisor – Mombasa
About the Opportunity
- Reporting to the Business Development Manager, the position holder will work directly with our entrepreneur clients in Inkomoko communities. As a member of the Business Growth Services team this role will contribute to the direct impact of Kenyan micro and small entrepreneurs to create thriving communities.
The Senior Business Development Advisor will join a growing start-up team with core responsibilities as follows:
Responsibilities
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MANAGEMENT & GENERAL ADMINISTRATION (50% time)
- Serve as a coach, mentor, and advisor to Business Associates (BAs) and Business Development Advisors (BDAs) to help them improve their capabilities and skills
- Assist BDAs/BAs and review work as needed to ensure high-quality work is delivered to clients
- Coordinate the BDAs and BAs activities with other department activities, ensuring the highest quality of organization and client services outcomes
- Work with the Business Development Manager and Executive team to develop annual goals for the BGS department
- Build the capacity of BDAs and BAs team to reach Inkomoko Kenya’s annual objectives, in particular providing training on matters related to Business Growth Services. Additionally, support BDAs/BAs assist Inkomoko Kenya and Inkomoko management in Micro Business Solutions projects, including training, and representation of our organization in Mombasa and attend different meetings, i.e. partners/county government meetings
- Represent Inkomoko Kenya in the local business community, conferences, and other events
- Maintain and develop relationships with business community leaders in Mombasa
- Keep up to date on the latest business and industry trends in Kenya and across East Africa
- Manage and supervise agreed upon locations in and around Mombasa
- Ensure set KPIs are met in the locations under his/her supervision
STRATEGIC ADVISING & CLIENT RELATIONSHIP MANAGEMENT (20% time)
- Regularly communicate with BDAs and BAs to conduct site visits as needed to keep clients engaged and deliver services as planned and promised to clients
- Connect clients to other Inkomoko Kenya services as appropriate
- Review weekly, monthly and quarterly reports to stakeholders in a timely manner
BUSINESS ASSESSMENT & BUSINESS/GROWTH PLAN DEVELOPMENT (30% time)
- Conduct site visits and client interviews to fully understand business needs, challenges, and opportunities
- Review BDAs & BAs consulting work that defines the strengths & weaknesses of the clients
- Assist BDAs & BAs to implement recommendations of businesses and help clients to navigate. challenges, make sound business decisions and achieve their business/growth goals
- Manage the schedule and delivery of services throughout client engagements
- Regularly track and report on the progress of client work and project deliverables.
Minimum Qualifications
- We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination.
The ideal candidate will fulfill the following requirements:
- 3+ years of work experience in relevant or applicable field
- Experience in consulting, business planning, and providing business advice
- Excellent computer skills, especially with MS Excel and Word
- Good written and oral communications skills
- Good presentation and training skills
- Shows perseverance, personal integrity, and critical thinking skills
- Must speak fluent English and Coastal Swahili
- Must be able to legally work in Kenya
- Bachelor Degree in Business Administration/Accounting or related field.
Business Development Advisors – Mombasa
About the Opportunity
- Reporting to the Business Development Manager, the position holder will work directly with our entrepreneur clients in Inkomoko communities. As a member of the Business Growth Services team this role will contribute to the direct impact of Kenyan micro and small entrepreneurs to create thriving communities.
Inkomoko seeks a highly talented and experienced Business Development Advisor to coordinate and work directly with our entrepreneur clients in Mombasa. Specifically, the positions responsibilities include:
Responsibilities
Business Development Support & Client Relationship Management (60% of time)
- Recruit idea-stage and existing micro and small businesses for the Inkomoko program
- Intake process of program entrepreneurs and conducting monthly site visits to assess business need and opportunities
- Provide informed, strategic, and realistic advice to help clients meet their objectives for business growth.
- Ongoing site visits to provide real-time coaching to the BA and clients on existing business challenges and opportunities
- Connect clients to other Inkomoko services, including access to finance, advocacy and market linkages.
- Keep up-to-date the clients’ business information in an accurate manner using the applicable project management tools.
- Provide the training using Inkomoko training materials in Kiswahili, English & any additional language as required within the area of operation
- Coordinate with the training team/BAs in organizing training logistics, field activities such as focus group activities, refresher training and training supplies ensuring all are within budget.
- Assist investment colleagues with investment applications, due diligence, and any other investment processes.
Location activities coordination and administration (30% time)
- Develop a good relationship with all partners and local authorities in and near their work location
- Represent Inkomoko in all relevant location events and other partner stakeholder activities as guided
- Assist other Inkomoko staff with all location mobilizations & sensitizations
- Assist the MEL Department with surveys and data collection
- Support and coordinate with the MEL, training and admin teams on location activities
- Assist the Inkomoko Investment team to follow up with clients’ loan repayments
Communication & reporting (10%)
- Provide weekly and monthly program reports on time to the supervisors
- Communicate program details to host & refugee clients, as requested by Inkomoko
- Communicate to Inkomoko leadership about any gaps/challenge faced by clients during program implementation
- Represent Inkomoko as an ambassador, outreach to existing structures in the communities
- Perform any other duties as assigned.
Minimum Qualifications
- We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, resilience, a sense of humor, and imagination.
The ideal candidate will fulfill the following requirements:
- Bachelor’s Degree in Business Administration/Management or related field
- 3+ years of work experience in business development services or applicable field
- Experience in relationship management skills, business planning, and coaching
- Excellent computer skills, especially with MS Excel and Word
- Good written and oral communications skills
- Good presentation and training skills
- Shows perseverance, personal integrity, and critical thinking skills
- Show personal drive, initiative and learning agility
- Must speak fluent English & Coastal Swahili
- Must be able to legally work in Kenya.