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OPD Doctors Team Leader
Job Objective/ Purpose:
To manage medical services by providing leadership in patient care, maintaining standards of care, directing, developing the staff, to ensure provision of highly professional medical and auxiliary services in OPD.
Key Responsibilities:
People Management;
- Liaise with the HM/HR to ensure optimal staff levels, including reallocation of staff per staffing needs, as well as efficient use of overtimes and locums.
- Regular staff engagement and monthly staff meetings with documented evidence of attendance
- Participate in the recruitment, interviewing, orientation & development of medical staff, including mentoring, coaching and developing the team.
- Reward, recognition, and discipline; ensuring deserving staff are recognized, and liaise with HR on discipline without undue delay and per policy.
- Ensure all the Doctors have valid licenses.
- Ensures all Doctors perform their procedures / tasks as assigned, including admission, discharge, drug administration, clinical observations, IPC, EMT duties, and lead performance appraisals.
Ensure the unit is financially viable and demonstrate growth through.
- Ensuring quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
- Managing OPD costs within budget through appropriate staffing, timely and accurate billing, managing accidents/incidences, and consumables.
- Supporting all marketing events, and clinical support to Hospital, Rescue and Homecare when called upon to.
- Actively participate in clinical quality initiatives including, morbidity and mortality meetings, maintaining and enforcing infection control standards, ensuring patients safety (IPSGs), Incident reporting, RCAs and QIPs.
Medical Services
- Initiate and maintain proper management and treatment of patients, ensure appropriate and early consultation and referral of patients to specialists, and uundertake clinical procedures per training.
- Refer clients who require inpatient/home based care to the Avenue Hospitals for Inpatient care/ Avenue Homecare for home-based care and Avenue Rescue for medical transport needs.
- Collaborate with IPC Team to maintain and enforce infection control standards and observe the infection control bundles.
- Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools.
- Review of medical reports and provision of patient updates to insurance companies when required.
- Take responsibility for ensuring maintenance of accurate records/ documentation for: patient notes and reviews, verifying the prescription, dosage, allergies, patient identification and right drug; legible prescriptions.
Ensure proper inventory and proper maintenance of all available equipment and other supplies (both medical & non-medical).
- Prepare daily/ periodic statistics/ reports for the MSM/ HM
- Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
- Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services.
Person Specification
- A medical degree and a valid KMPDC Licence
- Updated BLS, ACLS/ATLS certificate
- At least 5 years of management experience
- Experience in Family Life medicine will be an added advantage
- Customer focus and results oriented
- Strong Interpersonal and communication skills
Radiology Unit Manager
Job Objective/ Purpose:
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Planning, Organizing, and coordinating all the activities in Radiology unit, to ensure quality Radiology services, in line with the Hospital protocols and standards.
Key Responsibilities:
People Management:
- Supervisee Radiology team in delivering individual and team targets by ensuring the delivery of professional and high standard of service within radiology unit.
- Prepares monthly work schedules (ROTA) and ensure efficient use of overtimes and locums.
- Provide leadership, ensuring staff development, engagement, performance, and ensure monthly staff meetings with documented evidence.
- Ensure the unit is financially viable and demonstrate growth through;
- Managing Radiology costs within budget through appropriate staffing, managing incidences, and proper consumable management.
- Offering quality care to patients and ensuring good relationship with stakeholders and client satisfaction, following up on their feedback,
- Improving the unit’s effectiveness and efficiency through reduction of wastage and duplication, through monitoring and innovation.
Radiology Services
- Coordinates with radiologists on the imaging standards, and with clinicians on radiology findings and progress
- Ensure proper and timely documentation and maintenance of imaging records, patient records and tests results while maintaining confidentiality
- Ensure implementation of SOPs and QIPs in the unit, including infection prevention and incident reporting.
- Ensure radiation safety within the facility for both staff and patients.
- Equipment and Supplies Management: Ensure proper inventory, standardization, calibration, and maintenance on all imaging equipment.
- Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services.
- Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Person Specification
- Degree in Diagnostic Radiography or Medical Imaging Sciences
- Registration with the radiation and Protection Board
- 3+ years’ experience in a related position.
- Strong interpersonal skills, team playing abilities, and communication skills.
- Highly responsive, ethical and responsible
Method of Application
Use the link(s) below to apply on company website.