Latest Job Opportunities at Cellulant Corporation

Customer Care jobs, Data Analysis jobs, Finance jobs, Accounting jobs

Analyst: Operations

ROLE OVERVIEW:

• Do you care about customer delight and enjoy solving problems? Would you thrive in a customer-focused role, ready to reconcile transactions and resolve customer issues. The commercial operations team is looking for a level-headed Operations Analyst to join us. This role is central to our customer success and requires creative problem-solving, critical thinking, and empathy. Professional interaction, active listening, and analytical skills are essential to educate and provide accurate solutions to customer inquiries, while handling complex customer issues with compassion.

KEY RELATIONSHIPS AND STAKEHOLDERS:

• Account managers & Service Operations
• Customer Success & Data Team
• Business Process Re-engineering & Software Engineering

CORE RESPONSIBILITIES:

• Support operational processes across banking services: Manage daily transaction flows, monitor system performance, and ensure seamless execution of operational tasks within assigned timelines.
• Investigate and resolve service issues: Work closely with service operations and customer success teams to identify root causes of transaction or service failures and drive timely resolution.
• Analyze data and transaction trends: Use internal dashboards and tools to track key metrics, detect anomalies, and provide actionable insights to improve performance and customer experience.
• Collaborate with cross-functional teams: Partner with account managers, software engineers, and business process teams to improve operational workflows and implement process enhancements.
• Ensure accuracy in reconciliation and reporting: Review and reconcile transaction records across systems, flag discrepancies, and support audits or compliance checks as needed.
• Prioritize and manage workload: Organize tasks based on urgency and impact, meet set OKRs, and communicate progress or blockers proactively with your team lead.
• Support implementation of new tools or processes: Participate in testing, documentation, and rollout of new systems or features introduced to improve banking operations.
• Maintain high data accuracy and operational discipline: Follow internal controls, uphold process standards, and contribute to a culture of accountability and continuous improvement.

MUST HAVE EXPERIENCE:

• Commercial orientation with a focus on service issues and customer experience impact
• Self-starter, entrepreneurial, passionate, and tech-savvy
• Excellent written and verbal communication skills
• Ability to prioritize and manage workload to meet deadlines and OKRs
• Patient, problem solver, ambitious, proactive/assertive, and dependable
• Technical aptitude with the ability to absorb technical information and apply business solutions
• Accuracy and detail-oriented
• Strong analytical skills and aptitude for math

EXPERIENCE THAT WILL COUNT IN YOUR FAVOUR:

• At least 3 years of professional experience in a related field.
• Commercial orientation, with a focus on reviewing service issues and their impact on customer experience.
• Proven ability to prioritize and manage workload to meet deadlines and objectives.
• Technical aptitude, with the ability to absorb technical information and apply business solutions.

SKILLS & QUALIFICATIONS:

• Experience: At least 3 years of professional experience in a related field.
• Commercial Orientation: A strong focus on reviewing service issues and understanding their impact on customer experience.
• Self-Starter: Highly entrepreneurial, passionate, and tech-savvy.
• Communication Skills: Excellent written and verbal communication skills. Ability to explain concepts clearly and concisely.
• Workload Management: Capability to prioritize and manage workload to meet and exceed deadlines and OKRs (Objectives and Key Results).
• Problem Solving: Patience, strong problem-solving skills, ambitious, proactive/assertive, and dependable in following through on tasks.
• Technical Aptitude: Ability to absorb technical information, understand customer data, and apply business solutions.
• Detail Orientation: High accuracy and detail-oriented approach to work.
• Analytical Skills: Strong aptitude for math and highly analytical mindset.

PERSONAL ATTRIBUTES:

• Empathy: A genuine concern for customer needs and the ability to connect with customers on a personal level.
• Proactiveness: An entrepreneurial spirit and a self-starter attitude, always looking for ways to improve processes and resolve issues.
• Resilience: The ability to stay calm and effective under pressure, handling multiple tasks and deadlines.
• Patience: The capacity to remain patient and composed, especially when dealing with complex or repetitive customer issues.
• Dependability: Being reliable and consistent in following through on tasks and commitments.
• Detail-Oriented: A keen eye for detail, ensuring accuracy in reconciliation and analysis tasks.
• Adaptability: Flexibility to adapt to changing priorities and customer needs.

Senior Analyst: Business Intelligence

ROLE PURPOSE:

The Senior Analyst, Business Intelligence will play a critical role in driving financial planning and analysis for Cellulant by leveraging data visualization and analytical tools to provide insightful, accurate, and actionable financial reporting. This role focuses on transforming raw data into actionable insights that enhance organizational strategy and operations. The role holder will collaborate across departments to develop and maintain reporting systems, identify trends, and provide analytical support to business units. The role holder will be instrumental in creating dashboards, interpreting data, and presenting insights to enhance decision-making. This role also requires excellent accounting expertise, communication skills, and cross-functional collaboration, particularly with technical teams, to ensure seamless alignment and implementation of financial data analytics solutions.

KEY RESPONSIBILITIES:

Financial Analysis and Reporting:

• Prepare comprehensive financial reports that inform and influence decision-making processes.
• Analyse and interpret complex financial datasets to identify trends, anomalies, and actionable opportunities.
• Create tools to simplify variance analysis, budget monitoring, and performance measurement.

Oracle BI and Power BI Dashboard Development:

• Develop, maintain, and refine Power BI and Oracle BI dashboards tailored to business needs.
• Automate processes for real-time monitoring of key financial metrics and operational performance.
• Implement advanced analytics features in dashboards, such as predictive modelling and scenario planning, to support financial forecasting.

Accounting and Reconciliation:

• Support financial accounting operations by ensuring accurate data reporting and ledger entries.
• Perform reconciliation tasks, ensuring data integrity between financial systems and dashboards.
• Collaborate with the accounting team to confirm compliance with reporting standards and deadlines.

Strategic Collaboration:

• Work closely with the FP&A team to align data analytics initiatives with corporate strategy and financial objectives.
• Act as a bridge between Finance and all relevant teams to translate complex financial requirements into data solutions.
• Lead cross-functional meetings to address analytics gaps and support the integration of technical solutions into financial workflows.

Process Optimisation and Automation:

• Identify inefficiencies in existing workflows and recommend solutions to optimise data handling and reporting processes.
• Leverage analytics utilising either Power BI or Oracle BI and other tools to automate routine reporting tasks, freeing up time for strategic analysis.
• Establish quality control measures to ensure all analytics outputs are accurate and reliable.

Training and Knowledge Sharing:

• Provide training sessions and documentation to ensure teams across the organisation understand and utilise either Power BI or Oracle BI dashboards effectively.
• Educate stakeholders on financial data interpretation and best practices for data-driven decision-making.
• Stay updated on industry trends and innovations in data analytics tools to drive continuous improvement.

 Monitoring and Compliance:

• Monitor financial performance metrics against established benchmarks, ensuring alignment with company goals.
• Ensure all reporting systems comply with regulatory standards and internal controls.
• Highlight risks and opportunities by analysing regulatory and market trends in the FinTech space.

Strategic Input and Leadership:

• Participate in senior-level discussions by presenting data-driven insights that guide financial strategy.
• Manage analytics projects from initiation to implementation, ensuring timely delivery and alignment with stakeholder expectations.
• Support M&A and partnership evaluations by delivering detailed financial analyses and scenario-based modeling.

MUST HAVE EXPERIENCE:

• Bachelor’s degree in Finance, Accounting, Business Analytics, or a related field.
• 5+ years of experience in financial analysis or related roles, with strong proficiency in accounting and reporting.
• Advanced skills in analytics utilising either Power BI or Oracle BI, including data modelling, visualisation, and dashboard creation.
• Excellent knowledge of accounting systems, standards and principles.
• Demonstrated ability to interpret and communicate financial data effectively.

SKILLS

• Technical Skills: Expertise in Power BI and or Oracle BI, accounting software, and data visualisation tools. Oracle BI expertise is preferable and must be expertise in data modelling and visualisation.
• Analytical Skills: Strong ability to analyse complex financial data and translate it into actionable insights.
• Communication Skills: Exceptional ability to collaborate with technical teams and convey financial concepts clearly.
• Problem-Solving: Demonstrated capability to identify issues and implement efficient solutions.
• Project Management: Strong organisational skills to handle multiple projects and meet tight deadlines.

KEY ATTRIBUTES

• Problem-Solving: Strong analytical and problem-solving abilities to identify financial risks and opportunities.
• Integrity: High ethical standards and commitment to maintaining the highest level of integrity in financial management.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Collaborative: A team player who can work effectively with cross-functional teams and senior management.
• Resilience: Ability to navigate challenges and setbacks with a positive, solution-oriented approach.
• Cultural Competence: Experience working in diverse, global environments with an understanding of cultural nuances.
• Integrity: Maintains high ethical standards and professionalism in all interactions.

Supervisor: Payout Operations

Role Overview:

The Supervisor – Payout Operations will play a crucial role in overseeing and optimizing the daily operations of the payout process. This role ensures smooth and efficient payouts to merchants, customers, and partners, while maintaining accuracy, compliance, and the highest level of customer satisfaction. The Supervisor will lead a team of operators, providing guidance and support to ensure operational excellence, timely settlements, and a seamless customer experience.

Focused on end-to-end operational execution, this role requires a blend of attention to detail, team leadership, and a customer-centric mindset. The Supervisor will collaborate closely with other functions like Finance, Compliance, and Risk to ensure a secure and compliant payout environment, while driving continuous improvements to operational efficiency.

Key Responsibilities:

End-to-End Payout Operations Management:

• Oversee the daily execution of payout operations, ensuring all payouts are processed accurately and on time, in line with company policies and regulatory requirements.
• Ensure the smooth flow of funds to merchants, customers, and partners, handling all payout requests efficiently, securely, and in accordance with agreed-upon timelines.

Team Leadership & Performance:

• Lead and mentor a team of Payout Operations associates, ensuring high performance, engagement, and accountability.
• Provide ongoing training, guidance, and support to team members to enhance their knowledge, skills, and customer service capabilities.
• Conduct regular performance reviews, setting clear objectives and targets for the team to meet.

Compliance & Regulatory Adherence:

• Ensure all payout processes comply with internal controls, regulatory requirements, and industry best practices.
• Work closely with the Risk & Compliance teams to monitor and mitigate any potential payout-related risks.

Operational Efficiency & Process Improvement:

• Continuously evaluate and optimize payout workflows to enhance efficiency, reduce errors, and improve the overall customer experience.
• Identify and implement improvements to processes, tools, and systems to increase operational capacity and reduce payout processing time.

Cross-Functional Collaboration:

• Collaborate with Finance, Product, Customer Support, and other relevant teams to ensure alignment in payout operations, particularly around new product features or process changes.
• Act as a key liaison with other internal teams to resolve issues related to payout discrepancies or delays.

Data Monitoring & Reporting:

• Track and report on key performance metrics related to payout operations, including payout accuracy, timeliness, and issue resolution rates.
• Provide regular updates to senior management on operational status, risks, and opportunities for improvement.

Customer-Centric Focus:

• Maintain a customer-first approach, ensuring that payouts are processed smoothly and efficiently, and proactively resolve issues or concerns raised by customers or partners.
• Ensure that all payout-related queries are handled professionally and promptly, contributing to a positive experience for all stakeholders.

Skills & Qualifications:

• 4+ years of experience in operations management, ideally in payouts, payments, or financial services.
• Strong understanding of payment systems, reconciliation processes, and payout mechanisms.
• Proven leadership experience, with the ability to manage, mentor, and motivate a team.
• Excellent problem-solving skills and the ability to handle operational challenges in a fast-paced environment.
• Familiarity with regulatory frameworks in the payments or financial services industry.
• Strong attention to detail and ability to work with large volumes of data while maintaining high accuracy.
• Excellent communication and interpersonal skills, with the ability to engage and collaborate with both internal and external stakeholders.

Preferred Attributes:

• Experience with payments software, reconciliation tools, or banking systems.
• Knowledge of compliance regulations such as AML (Anti-Money Laundering), KYC (Know Your Customer), and other relevant financial services regulations.
• Familiarity with tools like Zendesk, Salesforce, or Jira for issue tracking and customer service management.

Method of Application

Use the link(s) below to apply on company website.

• Analyst: Operations
• Senior Analyst: Business Intelligence
• Supervisor: Payout Operations