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Business Development Senior Manager

Primary Purpose

• The Business Development Senior Manager (BDM) will actively grow the CWS Kenya Country office institutional funding and will manage BD opportunities and partnerships. As a result, he/she will act as the main focal point for the Kenya Country Office for Business Development and will establish and maintain close relationships with institutional donor technical and senior staff, including USAID (including BHA), WFP, ECHO and UNHCR and others. The BD Senior Manager will work under the supervision of the Kenya Country Representative and in close coordination with CWS’ Director of Business Development – International (HQ). They will work closely with the CWS Africa Regional Deputy Representative for Programs and the HQ Technical Unit, along with applicable staff at the country, regional and HQ level, to identify and manage BD opportunities in a systematic manner in pursuit of CWS funding strategies. The BD Senior Manager will manage the full BD lifecycle including supporting technical writing and working with finance staff to develop and finalize project budgets for submission. In the event of a humanitarian emergency, the BD Senior Manager will work outside the normal role profile and be able to vary the working hours accordingly.
• The Business Development Senior Manager will provide guidance and capacity building on new business development, actively track, and analyze pipeline and portfolios, on planning for key must win opportunities, and for ensuring well-coordinated and competitive proposal management processes are used. The Kenya Business Development Senior Manager will work collaboratively with counterparts in other CWS Africa Country Offices when called upon.

Key relationships

Internal to CWS

• Africa Regional Representative.
• Kenya Program Coordinator.
• Country Representatives.
• Program Managers.
• HQ Business Development Unit Focal Point.
• Monitoring and Evaluation Manager.
• Program Managers and Technical Consultants.

External

• Donors:
  • USAID,
  • BPRM,
  • UNHCR,
  • EU,
  • World Bank

Working Environment

• Office and/work from home environment.
• Periodic travel to the field as may be required.

Responsibilities

Core Job Responsibilities:

Leadership (40%)

• In alignment with the CWS Business Development Strategy, support institutional funding acquisition for CWS Kenya to achieve country and organizational BD Key Performance Indicators and goals.
• Collaborate with the Kenya Country Representative, program managers and other technical staff, to identify key funding gaps and monitor donor market situation, carry out mapping of financial targets according to the CWS strategy and create opportunities for sustainability.
• Coordinate the full BD process lifecycle for Kenya funding opportunities, applying industry standard practices, such as color team reviews.
• Coordinate program teams pre-award functions and manage the efficient transfer of approved awards to CWS Africa SMT and HQ BDU.
• Provide logistical support for the development and implementation of country business development plans and help coordinate periodic portfolio performance reviews.
• Conduct research and prospecting for new funding partners and opportunities for the Kenya office.
• Use salesforce to ensure all Kenya portfolio donors, opportunities, engagement activities, etc. are captured to inform action and decision making.

Management (50%)

• Support positioning by representing CWS with high degree of professionalism and integrity to identify and secure funding streams. This role will collaborate with others in the organization including the BD Engagement team, Technical Unit, Programs staff, Executive staff, and Communications teams in these efforts.
• Conduct quality assurance review of Salesforce data in conjunction with BD HQ on regional pipeline data collection and reporting, and support Go/No-Go decision-making processes for the portfolio, ensuring bid assessments including risk and compliance factors are completed.
• Manage meetings and documentation for the BD Kenya portfolio.
• Participate in advancing the continued enhancement of resource development strategy, approaches, processes, and tools across the organization to support the diversification and sustainability goals. Contribute to building a ‘BD culture’ across the organization.
• Demonstrate CWS and team values in day-to-day work; incorporate the DEI goals of the organization within the BD work with internal and external stakeholders. 
• Collaborate with other Business Development Unit staff on unit-wide activities.
• Cultivate relationships with strategic partners, including technical advisors, researchers, and other professionals in support of CWS programming.
• Manage the implementation of BD standard operating procedures, tools, templates, best practices, lessons learned, and ensure consistent use of required tools by staff at the country office.

Capacity Strengthening & Representation (10%)

• Developing a robust knowledge of ongoing trends and donor priorities in Kenya and the region
• Incorporating and institutionalizing learnings and best practices into program designs.
• Leading and engaging in relevant key technical discussions within CWS Africa and with other partners.
• Supporting program teams to develop presentations of their results and innovative strategies to position CWS Kenya in advance of upcoming proposals, including developing and updating capacity statements.
• Other Duties as assigned as directed by supervisor Representing CWS Kenya programs in key forums.

Qualifications

Experience

• Minimum Eight (8) years of paid work in business development, specifically proposal development with track record in winning competitive grants from governmental institutional donors such as USAID, World Bank, UN Agencies, Private Foundation in sectors including WASH, Resilience, Disaster Risk Reduction, Agricultural Livelihoods, GBV and Community Development.
• Experience in Donor relationship management in INGO or NGO Settings
• Experience and skills in networking and relations with institutional government donors, peer organizations, and civil society partners. Understanding of partnership principles.
• Experience with prospecting and research for BD international development or humanitarian portfolios.
• Experience working with a diverse team operating under high pressure and tight deadlines, applying a demonstrated inclusive management approach.

Skills:

• Highly effective project management skills for complex projects across teams.
• High competence with Salesforce or similar system for grants management.
• Strong English communication skills, both written and oral. High capacity to influence and negotiate.
• Leadership communication and representation skills
• Proficient in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information and budget management systems, knowledge-sharing networks.

Education & Certifications

• Bachelor’s degree similar professional and/or academic qualifications in economics, Social Sciences Resource Mobilization Management or marketing.
• Master’s degree is preferred.

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work with culturally diverse staff and populations and variety of stakeholders and audiences.
• Ability to work independently as well as to function effectively and collaboratively in a team environment.
• Ability to challenge, inspire, enable, model/mentor and encourage others.
• Ability to prioritize tasks and meet strict deadlines.
• Take short- and long-term travel to program sites including difficult workstations.
• Maintain high performance standards with attention to detail.
• Conduct oneself in a professional and courteous manner and represent a positive image of CWS.
• Carry out all the duties of the position efficiently and effectively with minimal supervision.
• Maintain strict confidentiality with CWS Africa administrative and operational information.
• Effectively manage CWS Africa’s resources.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS Africa
• This position is based in (Nairobi, Kenya)
• This position requires the use of laptops at all times, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment for international applicants.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• (Internationals – International applicants must be legally eligible to work and obtain a work permit in (Kenya) OR A valid U.S. passport and the ability to maintain a valid U.S. passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

Deputy Regional Representative – Operations

Primary Purpose

• The Deputy Regional Representative, Operations will oversee and monitor the transition of CWS Africa centralized operations functions currently held by the CWS Nairobi RSC Administration units to existing (South Africa, Tanzania), emerging (Uganda, Rwanda), and newly opening CWS Country Offices (Kenya, West Africa, DRC plus additional expansion as confirmed) in Africa.  The position will be responsible for the administrative integration of CWS RSC and RDP portfolios.
• This position will also represent both the Regional Representative and Country Representatives, if needed in case of leave of absence.
• The position will provide oversight for the Regional IT, Finance, Administration and Security Units.

Responsibilities

General Oversight:

• Responsible, in conjunction with Country Program leads, for oversight for all support services for CWS Country Office Operations, to include finance, administration, logistics, HR, procurement, property, IT and Security
• To link with HQ in New York and help calibrate, develop capacity in balance between HQ, the Regional Office in Kenya, and multiple CWS Country Offices in Africa
• Engage with the internal auditor for CWS Africa, as it relates, to ensuring all administrative functions across Africa are operating effectively, and with compliance. 
• Support the regional administration leaders to set, implement and monitor work plans across the administrative functions.  

Administrative Function

• Challenge the existing administrative implementation frameworks to ensure they support the effective integration of all CWS administrative functions across all Country Offices.
• Develop, assist with implementation and monitor work plans to build the capacity of the administrative function at Country Office, to enable these departments to function with increasing independence from the CWS Regional office.
• Support and supervise the establishment of common management practices across the Country offices. This will include:
• Developing Minimum Operating Standards (MOS), in collaboration with CWS HQ, across procurement, IT, property, finance and HR, across all Country Offices.
• Ensuring the MOS, as developed, are consistent with CWS HQ MOS, as they are developed.
  • Establishing benchmarks and dashboards to effectively manage adherence to the minimum operating standards.
  • Develop a reporting system to provide visibility for the management team for each standard. 
• Responsible for reporting on the transfer of current centralized authority and capacity within the administrative function from regional HQ in Nairobi to the Country Offices. Reporting to be made to the Regional Representative for Africa and CWS HQ.

Compliance and Audit

• Is available to Country Offices and CWS programs (RSC Africa and others) to assist Country Offices to establish or improve compliance systems, policies, and structures within each operating environment.
• Identifies and assesses, in collaboration with the Internal Auditor and Program leadership, areas of significant compliance risk within the Country Office operations, and, with management, designing and implementing corrective action plans.

Team Development and Capacity building

• Establish in partnership with Country Representatives, and to support through dotted line, matrix management approaches, administrative units or teams in each Country Office 
• Build a pipeline of managers and leaders familiar with CWS programming and administrative policies
• Oversee the development of the administrative functions across each Country Office and the regionally to serve as integrated administration for both RSC and RDP programs. 

Qualifications

Experience: 

• Twelve (12) years experience, in an extensive administrative role, preferably in an INGO
• Eight (8) years experience in a management role
• Four (4) years experience in a senior management role, supervising managers with direct reports
• Experience working with US Government funds, with responsibility for reporting in line with US Government funding rules and regulations
• Experience working directly with US Government agency representatives and stakeholders.

Skills: 

• Excellent demonstrated project management skills
• Excellent demonstrated change management skills
• Excellent stakeholder management skills
• Excellent planning and organizational skills

Education & Certifications: 

• Bachelor’s Degree in Business Administration or a similar field is required (or 4 years of work experience in lieu of a bachelors degree)
• Master’s Degree is preferred

Abilities: 

• Work and make decisions independently and contribute to overall operations at management levels
• Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems in the field;  
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes; 
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public; 
• Manage large and diverse workload under pressure with competing priorities
• Maintain the integrity of official records;  
• Analyse and solve complex problems and make sound decisions; 
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;  
• Work independently and contribute to overall operations of RSC Africa;   
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).  
• Be flexible with changing of daily duties as needed

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Deputy Director, RSC Program Implementation (N/I)

Primary Purpose

• This is a high-level position within the Resettlement Support Center (RSC Africa) operated by CWS. RSC Africa covers refugee processing in 49 countries in sub-Saharan Africa. The Deputy Director of RSC Program Implementation is responsible for the management of the U.S. Refugee Admissions Program (USRAP) processing and cultural orientation at RSC Africa. With five direct reports, the position is responsible for ensuring that RSC procedures adhere to required guidelines, coordinating among the various units, maintaining effective relationships with partners, and providing leadership on all processing and cultural orientation issues. This position is a member of the RSC Africa Senior Management Team (SMT).
• The successful candidate must be approved, in writing, by the U.S. State Department’s Bureau of Population, Refugees, and Migration (PRM) prior to confirmation of hire.

Key relationships:

Internal to CWS: RSC Director, Deputy Director, RSC Program Development and Quality; RSC Africa Senior Management Team and direct reports

External: PRM, IOM, UNHCR, RefugePoint and HIAS

Working Environment: Mostly office-based in Nairobi, Kenya, with periodic travel to the field as required

Responsibilities

Program Implementation and Compliance (40%)

• Ensures the RSC functions of the USRAP are effective, efficient and in compliance across the region.
• Ensures compliance with PRM, US Citizenship and Immigration Services (USCIS), Resettlement Processing Center (RPC) and CWS guidelines and procedures. Develops and maintains a detailed knowledge of USRAP overseas processing standards and policies, including the USRAP Integrity and Compliance Guide
• In coordination with the Deputy Director of Program Development and Quality, develops, implements, disseminates and monitors standard operating procedures (SOPs) for processing of refugees eligible for the USRAP in sub-Saharan Africa with the aim of enhancing the efficiency of the operation.
• Implements and monitors policy changes announced by PRM, USCIS, RPC and or RSC management and ensures compliance and accountability among RSC Program Operations staff.
• Provides coordination within and across country offices, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.
• Determines operational priorities for RSC Africa in coordination with RSC Director, RSC Program Development and Quality, Country Office Leadership and PRM
• Responsible for overseeing USRAP processing by providing guidance, setting priorities, and ensuring cross-departmental and cross-regional communication for successful adherence and execution of the program.
• Coordinates programmatic inputs to the annual RSC budgeting process by working with Program Operations teams to anticipate staffing and resource needs based on PRM processing targets, monitors spending throughout the year against budget targets.
• Reviews, analyzes, and reports on information relevant to processing in the sub-Saharan Africa region and makes strategic program implementation decisions based on data inputs.
• Actively participates in overall management and development of RSC Africa as a member of Senior Leadership forum.

Leadership and Management (30%)

•  Provides leadership, vision and strategy alignment.
•  Provides end-to-end people and HR management to include recruitment, onboarding, training and development, day-to-day direct supervision and management, performance management, and development up to effective exit management.
• Aids in employee engagement, conflict management, employee relations
• Effectively leads programmatic change
• Ensures a safe, healthy, and professional work environment for all Programs staff.
• Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.
• Provides oversight and direction of two regional processing teams encompassing eight subregions across sub-Saharan Africa, including indirect oversight of four country offices, as well as technical experts for special caseloads and circuit ride planning.

Representation (25%)

• Maintains effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies, ensuring that relevant communication is professional and accurate.
• Leads with and champions CWS policy, procedure, and organizational culture to Programs staff, and contributes to Programs Division strategies for ensuring staff fully understand and abide by CWS policies.
• Provides coordination within and across country offices, ensuring that processing activities are carried out efficiently and effectively. Acts as key escalation point for any issues relating to other departments.

Other Duties (5%)

• This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications

Experience:

• Twelve (12) years of related experience required.
• Eight (8) years of supervisory experience, including two (2) years supervising managers with direct reports, required.
• Previous refugee processing experience required.
• Experience working with and supervising staff in a cross-cultural context.
• Experience working in Africa.
• Experience with the USRAP preferred.
• Experience with domestic U.S. resettlement preferred.

Skills:

• Strong verbal and written communications skills required.
• Strong organizational and management skills, with particular attention to detail
• Ability to analyze reports with large amounts of data.
• Knowledge of refugee and/or immigration law preferred.
• Excellent computer skills, in particular Microsoft Office, required.

Education & Certifications:

• Bachelor’s Degree or four (4) years of relevant paid work experience in lieu of a bachelor’s degree
• Master’s Degree preferred.

Abilities:

• Work and make decisions independently and contribute to overall operations of RSC Africa at management levels.
• Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems. 
• Deal effectively and courteously with a large number of associates, outside agencies, refugees, and members of the general public.
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records. 
• Analyse and solve complex problems and make sound decisions. 
• Actively participate in the implementation of the USRAP.

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee.

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