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Head of Technical Services
Overall Purpose of the Job
Business Development Officer is responsible for managing and delivering Sales and Marketing strategies and initiatives to drive the achievement of business revenue targets. The role involves business acquisition, team management, and continuous assessment to align with the company’s goals and regulatory requirements.
Key Responsibilities
- Procure and solicit business on behalf of the company to meet and exceed premium targets.
- Focus on Retail, SME and GI from intermediaries and personal sales.
- Recruitment, Training and Motivation of Intermediaries to meet assigned budgets.
- Developing and implementing solid business plan and laying strategies for acquisition of new business and retention of existing business.
- Adhere to all applicable laws, Insurance Regulatory Authority (IRA) guidelines, and market conduct standards.
- Obtain and maintain all necessary licenses, including IRA certification.
- Observe data protection Act and AML
- Maintain confidentiality of client information and convey accurate client information to the company.
- Collect and verify client Know Your Customer (KYC) documents as required.
- Grow relationship with various stakeholders including clients and intermediaries
- Planning and attending service meetings with clients in support of intermediaries.
- Ensuring service queries for the signed up intermediaries and clients are well addressed and timely feedback provided.
- Uphold and promote the company’s image and brand in all interactions.
- Organize and participate in company approved engagements and activations
- Continually monitor the effectiveness of the integrated sales and marketing strategy and suggesting / implementing corrective actions where appropriate.
- Avoid directly or indirectly disclosing company or client confidential information without authorization.
- Ensure no premium or other monetary collections are made from clients directly to the unit manager.
- Adhere to the code of conduct for unit managers.
Education, Experience & Competencies
- Possess a Diploma In insurance, COP or any other professional qualification in insurance.
- Bachelor’s degree will be added advantage.
- At least 3 years of practical Sales & Marketing or Business Relationship Management with proven performance track (Preferably in the insurance business).
- Proven experience in team management, sales, and business development.
- Strong understanding of insurance regulatory requirements.
- Excellent communication, leadership, and organizational skills.
- Ability to coach, motivate, and assess performance effectively.
Senior Strategy Delivery Officer
Key Responsibilities
Product & Project Management
- Lead the planning, execution, and delivery of key product and project initiatives.
- Define project scope, goals, and deliverables in collaboration with stakeholders.
- Ensure product roadmaps align with business objectives and customer needs.
- Track and manage project timelines, budgets, and resource allocation.
- Identify and mitigate risks to ensure seamless project execution.
- Facilitate regular reviews with leadership teams to assess progress on strategic goals and projects.
Stakeholder Management
- Act as a bridge between business, technology, and operations teams.
- Engage with senior leadership to provide updates and align on priorities.
- Facilitate collaboration between internal and external stakeholders.
- Prepare and deliver reports, presentations, and dashboards to communicate project updates and strategic performance.
- Organize and facilitate workshops, meetings, and brainstorming sessions to align project execution with strategic goals.
Process Optimization & Delivery Excellence
- Implement best practices for efficient product and project delivery.
- Continuously Monitor, Assess and improve workflows, ensuring agility and responsiveness.
- Optimize delivery frameworks such as Agile, Scrum, or Waterfall where applicable.
Performance Monitoring & Reporting
- Track and analyse key performance indicators (KPIs) for product success and project efficiency.
- Provide data-driven insights and recommendations for continuous improvement.
- Ensure compliance with regulatory and organizational policies.
Education, Experience & Competencies
- Holder of a Bachelors degree in business, IT, Project Management, or a related field.
- A Master’s degree is an added advantage.
- Professional qualifications in Project Management Certification such as PMP, CSM, PRINCE2, SAFe preferred
- Possess at least 5+ years of experience in product management, project or program management.
- Strong knowledge on Agile, Scrum, and project management methodologies.
- Strong problem-solving, analytical, and decision-making skills.
- Excellent interpersonal and communication skills,
- Ability to work independently and with the ability to influence stakeholders at all levels
Method of Application
If you meet the above requirements and wish to be part of our vibrant team, please send your application letter and updated CV attaching any testimonials to the email address hrdesk@aar.co.ke.
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