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Assistant Lodge Manager
Job Description
- Support the Lodge Manager in the overall management and strategic direction of the hotel
- Assist in the preparation of the annual operations plan and achieve the profit of the hotel
- Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
- Create an employee value proposition that ensures a motivated and engaged workforce
- Involved in the recruitment process of leadership positions
- Ensure full compliance of hotel operating controls
- Handling guest concerns and feedback to ensure effective follow up
- Ensure timely awareness of the hotel’s business continuity, emergency and crisis management plans.
- Assist heartists planning and the maintenance of productivity levels.
Qualifications
- Minimum 5 years previous luxury/upscale experience in a related field
- Flexible with the ability to sustain a high level of productivity and efficiency at all times
- Degree/diploma in hotel management from a reputable institution
- Display strong analytical, organizational, problem solving administrative skills
- Ability to adapt to change quickly and strong-multi-tasking
- Clear work knowledge of budget planning and execution
- Proven team leader with outstanding motivational skills and coaching ability
- Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
- Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions
HVAC & Refrigeration Technician
Job Description
Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:
- Report to the Maintenance Supervisor, sign in the Engineering log book, and attend briefings.
- Repair and maintain all HVAC, Refrigeration, and related items, – e.g. motors, switchgear, cabling etc.
- Repair and maintain HVAC and Refrigeration electric/electronic controls.
- Repair and maintain other items as designated by the Cluster Chief Engineer.
- Report all difficulties/shortcomings requests to the Cluster Chief Engineer or Supervisor as appropriate.
- To ensure that preventive maintenance schedules for all equipments are followed.
- Identify equipment or installations that require maintenance and bring such to the attention of the Supervisor.
- Maintain HVAC and Refrigeration jobs records and logs as needed.
- Regular maintenance of equipments as per list/checklist provided
- Ensure that all areas are inspected as per the provided checklist and correct information reflected
- Ensure that all maintenance requests related to electrical section are handled daily with all guest requests being given first priority.
- Work with the other supervisors in other departments in resolving guests’ complaints and other Engineering related tasks.
- Service and repair of HVAC and Refrigeration equipment.
- Maintain and conform to the Room Perfect Program.
- Ensure that Purchase requests form raised has detailed specifications on part/product required.
- Drive implementation of energy and cost cutting measures.
- Work accurately and professionally to avert repeat jobs.
- Adhere to preventive maintenance schedule to avoid major breakdowns.
- Involved in energy saving programme.
- Ensure assignments are accurately and professionally done first time.
- Offers suggestions to the Cluster Chief Engineer on ways of improving on energy saving and utility control.
- Perform other duties requested by the Cluster Chief Engineer or the Maintenance Supervisor.
Qualifications
- Diploma in Mechanical Engineering – speciality HVAC and refrigeration
- Has knowledge and experience of hotel facilities
- Has knowledge and experience in HVAC works
- Good spoken English
- Conversant with relevant emergency procedures.
- Knowledge of relevant safety and security procedures.
- Knowledge of relevant guest interactive procedures.
IT Manager
What you will be doing:
- Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following:
Management:
- Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
- Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
- Is creating business cases for justification of investments and expenditures to support the approval process.
- Is responsible for a regular status report about the hotel’s actual IT situation to the Cluster GM and to the VP IT / Cluster Director of Finance and Business Support.
- Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.
Hardware:
- Ensures that the hotel works with Accor Hardware partners.
- Has a good relationship with Hardware Partners.
- Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
- Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
Software:
- Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
- Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
- Has a good relationship to the Software suppliers.
- Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.
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User:
- Ensures that no user in the hotel has access to programs other than those needed to perform the job.
- He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
- This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.
Security / Datasafe:
- Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
- Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
- He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.
- Servers Infrastructure – Physical and Virtual
- Networks – Data, Voice and Wi-Fi
- Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
- Central profile solutions (CP)
- Central reservations systems (CRS)
- Revenue management systems (RMS)
- Various middleware / Interfaces
- Data warehouse, reporting, and Business Intelligence (BI) – Interface Only
- Sales force automation (SFA) – Interface
- Customer relationship management (CRM)
- Point of Sales application
- Back office accounting software application
- Procurement and inventory management application
- IP TV
- Human resources management system
- Accor brand signature systems (Commercial Systems, WIFI everywhere, etc…)
Scope:
- Smooth running of all computer systems.
- Training of basic functions of user software.
- Regular information to IT management about the new computer trends for the future.
- Regular data safe /backup.
- Budgeting, Planning, and managing the approval process for IT Expenditures
- Compliance with IT Policies and Guidelines
- IT project management
Qualifications
Your experience and skills include:
- Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
- Strategic thinker, results-driven, process-oriented, and attentive to details.
- Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
- Change instigator, positive influencer, strong communicator, and team collaborator.
- Strong listening skills and the ability to anticipate business needs.
- Able to build and develop relationships with the business partners, and intermediaries.
- Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
- Fluency in English.
- Adaptable, self-motivating individual with the ability to bring others along on the journey.
- Strong decision-making skills, calm under pressure, and able to prioritize workflows.
Head Butcher
What you will be doing:
Reporting to the Cluster Executive Chef, responsibilities and essential job functions include but are not limited to the following:
- Actively share ideas, opinion and suggestions to improve the environment and menus
- Ensure consistency in the preparation of all Butchery items for a la carte and/or buffet menus according to property recipes and standards
- Communicate effectively with the rest of the team and thrive for guest feedback.
- Maintain cleanliness and proper rotation of product in Butcher chillers
- Minimize wastage/ spoilage
- Daily attendance at BEO meeting and proper distribution & adjustments to culinary BEOs.
- Liaison daily with Outlet Chefs to keep open lines of communication & guest feedback
- Strives to maintain & improve all Colleague cafeteria food offerings, preparations & presentations
- Personally inspect all Butchery items entering Fairmont the Norfolk for quality & hygiene standards
- Ensures proper portion control to minimize wastage in the Butcher Shop
- Complete daily Meat, Fish & Poultry market lists based on hotel volume
- Ensure daily rotation of all Butchery items from the outlets to maintain quality
- Liaison with purchaser to communicate quality for money ratio
- Maintain consistency for all items leaving the Butcher Shop
- Yield testing of all products
- Keep inventory of red meats to ensure proper aging of meats
- Performs any other reasonable duties as required by the department head
- Ensure storeroom requisitions are accurate to minimize repeat visits
Qualifications
Your experience and skills include:
- Reading, writing and oral proficiency in the English language.
- High School and culinary school training.
- HACCAP knowledge.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Engineering Supervisor
Job Description
Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:
- Responsible for preventive and day-to-day maintenance.
- Assists with departmental budget estimates and costs of specific repair projects.
- Providing support to the team members by providing on the job training.
- Perform schedule planned preventive maintenance to minimize unplanned downtime of equipment.
- Inspect sites regularly to identify problems and necessary maintenance.
- Inspect and maintain building systems (heating, ventilation etc.)
- Responsible for ordering spare parts for machine and tools
- Drawing up documentation of performance and repairs.
- Managing the repairs performed by external contractors.
- Ensure all tasks are completed within the agreed timescales, managing the workload accordingly.
- Comply with all health and safety regulations and practices on site.
- Proven records of managing conflicting priorities and prioritize business needs.
- Building and maintaining positive working relationships, both internally and externally.
- Overall, to undertake all reasonable requests in line with this role and the wider business requirements.
- Conduct safety inspections as scheduled.
- Ensure all paperwork is up to date and ready for audits.
Qualifications
- 4-5 years experience as Maintenance Supervisor or similar role.
- Knowledge of Health & Safety practices and regulations.
- Experience with electrical, AC and plumbing is preferred.
- Strong knowledge of building trades, cleaning procedures and maintenance.
- Effective budgeting and performance management.
- Fantastic organizational and leadership skills.
- Exceptional attention to detail and data driven with the ability to influence different departments to suggest, implement and track solutions.
- Build strong relationships with the team and other departments in the unit.
- You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods.
- You can apply your knowledge and skills to quickly solve problems when presented with an urgent issue.
- Strong numerical reasoning ability.
- Organize your time effectively and prioritize tasks based on their level of urgency.