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Senior Coordinator-Program Implementation

Program Implementation

• Ensure effective grant start-up, progress towards program deliverables is systematically tracked in the PIM dashboard and actions are taken because of its monitoring;
• Ensure adherence of program implementation with donor and IRC policies;
• Ensure the alignment of workplans with IRC and project plans and continuously review progress of IRC and partners implementation;
• Ensure implementation review and close-out meetings are planned and conducted in a timely manner with the scheduled PCM cycle including the engagement of partners;
• Coordinate with the finance, grants and partnership department and support program coordinators to ensure procurement and spending oversight using adequate procurement and financial management tools, including regular BVAs and spending plans review;
• Ensure learning is integrated into design and implementation (including re-design of long-term programs);
• Ensure that feedback from beneficiaries is strategically used to adapt programming and organizational policies were applicable;
• Review all programs implementation through periodic field visits in collaboration with other department leads and ensure that program implementation strategies are compatible with overall program goals and objectives;
• Provide support to the field Emergency Team during the scale up of a sudden onset humanitarian response and during the deployment phase;
• Ensure program coordination, and that managers for cross-cutting themes work together effectively according to program work plans;
• Coordinate high-level reporting on country-level indicators such as beneficiary numbers, design for impact indicators, cluster data and other information as needed;
• Ensure that donor reports produced by the programs team effectively demonstrate the impact of IRC’s interventions;
• Foster program integration among IRC sectors and with partners in line with programmatic needs and donor commitments; and
• Support the program Coordinators on establishing and maintaining and adequate program staffing set-up in the field for program delivery.

Business Development

• Support the Program Coordinators in the proposal development at field level and conduct final review in collaboration with the senior coordinators for grants, quality and strategy ensuring high quality, accuracy for program implementation; and
• Conduct strategic engagement with key stakeholders, donors, and other funders in collaboration with the DDP and DDGA and represent the IRC Kenya with humanitarian donors including accompanying strategic donors on field site visits.

Partnerships

IRC Kenya has committed in its SAP to spend 8% of funding through local partners by FY2024. The program delivery unit facilitates this process by ensuring the specific tasks under this component of the role include:

• Contribute to achievement of goals related to the SAP partnerships ambition including identification and onboarding of Strategic Partners;
• Embody and model IRC values related to partnerships (partner as equals, partner first etc.) and lead this approach in implementation of IRC projects across the project locations;
• Enable development and maintenance of strategic partnerships with local organizations;
• Provide support to partnerships team to address any program implementation challenges; and
• Regularly report to DDP on progress on partner implementation and work with other coordinators to clear any inter-departmental obstacles.

Monitoring, Evaluation, Accountability & Learning

• Together with the technical and MEAL team, align planned assessments with program needs;
• Contribute to the implementation, and analysis of all assessments and surveys;
• Review and adoption of data and inputs to the Annual Statistics activities;
• Enhance the use of Program Indicator Dashboard (PID) and other MEAL-related technology for program implementation routines; and
• Coordinate closely with the MEAL Coordinator to ensure Client Accountability is reflected in program implementation.

Staff Management and Development

• Coach direct reports with the aim of strengthening their technical and management capacity, exchanging knowledge within the team, and providing professional development guidance;
• Supervise and mentor direct report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews;
• Promote and monitor staff care and well-being, approve and manage all leave requests to ensure adequate coverage;
• Lead and model successful adherence to IRC’s Global HR Operating Policies and Procedures; and
• Champion Staff and Clients safeguarding policies in the workplace at all levels.

Representation and Advocacy

• In coordination with the DDP/DGA, actively develop and maintain effective working relationships with stakeholders including local communities, donors, government actors, UN agencies, international and local NGOs, and other relevant actors. Liaise with county and national governments, donors, NGOs, and other operational partners in Kenya via attendance at meetings, consultations, and other forums; and
• In coordination with the DDP, assist in organizing donor visits by supporting staff in the smooth design and running of field visits.

Country Program Management

• Actively participate in and contribute to strategy discussions, including SAP revision processes; and
• Stay updated on new IRC priorities, policies, or process updates.

Working Relationships:

Position Reports to: Deputy Director of Programs
Position directly supervises:  Program Coordinators and Senior Program Managers as appointed.

Collaboration: Strong collaboration is expected with the Senior Field Coordinators, Senior Coordinator for Grants and Senior Coordinator for Program Quality.

Requirements

• Master’s degree or equivalent experience in international development or related subject;
• At least 7 years of experience working in program management;
• Demonstrated experience in program management, project design and use of project design tools;
• Experience managing programs in relevant technical area(s) that may include Health, Reproduction Health, Nutrition, and WASH;
• Should possess minimum 5 years experiences in humanitarian and development work including managing humanitarian relief and/or transitional programs in areas affected by large scale displacements due to conflict and chronic food and nutritional insecurity;
• Demonstrated experience in supervising and mentoring staff and with strong commitment to staff capacity development;
• Demonstrated qualities of leadership, sensitivity to cultural settings, communication skills, commitment, and sound judgment;
• Aptitude to adapt to a different context regarding security, culture, climate, or health issue, demonstrated by experience outside of country of origin;
• Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members;
• Fluency in English in addition to superior writing/editing and budget skills;
• Good communicator with strong organizational, time management and analytical leadership skills;
• Excellent inter-personal, cultural, and diplomatic skills; and
• Working in a Non-Governmental Organization will be an added advantage.

Regional Supply Chain Coordinator, East Africa & Asia

The Regional Supply Chain Coordinator is a key role that will help drive excellence in the assigned region! The role will focus on building country supply chain capacity through focused capacity building initiatives identified by using various supply chain analytics and developing strategic approaches in country programs. This role is intended to develop emerging supply chain talent for future leadership positions in IRC Global Supply Chain & thus will be exposed to several significant, stretch assignments with management & leadership dimensions. 

Major Responsibilities: 

This meaningful role will support 2 IRC regions and thus provides a breadth of experience across 2 regional contexts. Key responsibilities are as follows:

• Supply Chain tasks ex. analytics, oversight, reviews of various country program supply chain outputs, monitoring and analysis of risks and performance, monitoring and support to internal audit corrective action plan
• Capacity Building of teams across all supply chain functions, aligned with the Supply Chain Learning & Development model.
• Provide Tactical & Operational Country Program support focussed on improving & enabling better program delivery through impactful supply chains ex. strengthening strategic sourcing, improving procurement, demand & supply planning practices, embedding performance & risk management routines, supporting scale up of country programs, introducing improvements to ensure on time supply & services delivery, improving and optimising warehousing practices, fleet management and asset management.

This role reports in to 2 RSC Directors in a matrixed reporting model & will require an ability to coordinate and work within the established parameters of the IRC management in partnership model that governs such reporting arrangements.

Job Requirements: 

Work Experience: 

• At least 5 years of supply chain management experience in a country leadership or regional role in a nonprofit organization. 

Proven Skills and Proficiencies: 

• Supply chain functional knowledge & expertise including fragile contexts.
• In depth knowledge of aid sector supply chain policies & processes; donor regulations, compliance & regulatory frameworks.
• Project management experience
• People management & team management experience at skilled practitioner level.
• Training & coaching skills.
• Knowledge of ERP systems and digital technology savvy.
• Data analysis experience
• Knowledge of Health SCM

Education: Degree level or equivalent supply chain & management certifications

CRM Data Specialist

Major Responsibilities:

• Perform Data List Pulls from Salesforce using Azure MSSQL based on stakeholder or vendor requirements.
• Extract, transform, and load (ETL) data from vendor sources such as SFTP or portals into Azure MSSQL and subsequently into Salesforce using DBAmp.
• Design, implement, and maintain data upload workflows to ensure seamless integration from external sources into the database and Salesforce.
• Develop and automate recurring data processing operations to optimise efficiency.
• Create, maintain, and update Excel VBA templates for partners, ensuring usability and alignment with project requirements.
• Collaborate with partners to refine templates and provide sophisticated and strategic support.
• Monitor and enhance database performance and design to support operational efficiency.
• Identify and resolve data inconsistencies, errors, and exceptions using sophisticated SQL queries and strong analytical thinking.
• Work closely with cross-functional teams to deliver solutions that meet business needs.
• Act as a subject matter expert for database processes, data handling, and automation tools.
• Conduct unit testing to validate data workflows, troubleshoot defects, and implement necessary fixes.
• Document processes, workflows, and resolutions to maintain a knowledge base for future reference.
• Build productive relationships with internal partners and vendors to align on data requirements and project goals.
• Communicate proactively to provide updates, resolve challenges, and deliver technical/admin support.
• Review, assess, and resolve database-related Salesforce cases submitted by partners.
• Provide technical support and solutions addressing data pull/upload issues, automation challenges, and other Salesforce data handling needs.

Key Working Relationships: 

• Position Reports to: Associate Director, Integrations & Automations
• Position directly supervises:None 
• Indirect Resources: Collaborates with other staffers on multi-functional development and project teams.
• Other Internal and/or external contacts: 
• Internal: Close collaboration with global colleagues working in the areas of CRM, digital technology, and analytics across External Relations, IT and Communications teams.
• External:May collaborate with external digital vendors and consultants.
• Impact of work:Supports IRC’s ability to generate digital donations in excess of $60 million annually, measure and improve on data management, and deliver of segmentation and reporting for fundraising, and policy initiatives to expand impact, brand awareness and to generate revenue.

Job Qualifications: 

Education: 

• Minimum:Associate’s Degree 
• Preferred:Bachelor’s degree in Computer Science, Information Technology or Engineering or equivalent experience.

Work Experience: 

Minimum: 

• 5+ years hands on with Data Management including data extraction, transformation, and loading (ETL).
• Significant demonstrable professional work experience with CRM and relational databases (non-profit experience a plus) and IT delivery, IT services, and professional services environments.
• Experience creating database structures and implementing quality checks to ensure CRM data integrity.
• Hands-on experience with creating database objects such as views, stored procedures, and functions.
• Advanced knowledge of SQL database development, query performance tuning, and sophisticated data manipulation.
• Proficiency in programming languages, MSSQL queries and with DBAmp for Salesforce data integration.
• Exceptional analytical and problem-solving skills with attention to detail and data accuracy.
• Ability to independently handle multiple projects and high workloads while meeting deadlines.
• Excellent oral and written communication skills, with the ability to translate technical concepts for non-technical audiences.
• Strong customer service orientation with a proactive approach to partner collaboration.

Method of Application

Use the link(s) below to apply on company website.

• Senior Coordinator-Program Implementation
• Regional Supply Chain Coordinator, East Africa & Asia
• CRM Data Specialist