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Parts Sales Advisor
PRIMARY RESPONSIBILITIES
Parts Sales
- Engage in parts sales to new and established customers through the retail counter and various digital platforms (emails, telephone, WhatsApp).
- Proactively generate new sales opportunities with irregular and inactive customers through cold calling and upselling.
- Process parts sales orders through the retail counter and workshop efficiently.
- Collaborate with the Parts Ordering Analyst to enhance the quality of demand forecasting.
- Conduct substitution checks and submit them to the Parts procurement Manager for action.
- Manage parts returns in accordance with relevant Standard Operating Procedures (SOPs).
Customer Support
- Respond to customer inquiries in person, over the phone, via email, or other communication channels, ensuring a smooth completion of the sales process.
- Follow up with customers after the sale to ensure satisfaction.
- Expand the customer base and gather feedback on the level of service delivery.
- Attend to pending customer backorders, providing regular updates on the status of VORs (Vehicle Off-Road) and backorders.
Manage Quotations and Reporting
- Generate accurate quotations, process orders, and create picking lists, ensuring timely and efficient deliveries.
- Maintain a well-organized filing system for invoices and LPOs (Local Purchase Orders).
- Submit VOR order parts lists to the Parts Ordering Analyst for prompt action.
- Record lost sales on the ERP (Enterprise Resource Planner) to minimize future stockouts.
- Report on the quality of inventory in relation to parts sales, including fill rate and service level metrics
- Responsible for the proper documentation and archiving of parts-related documents, such as invoices, LPOs, and special-order parts deposit receipts
- Product Knowledge and SOPs
- Keep up to date with changes in electronic catalogues and DMS/ERP
- Enhance product knowledge through active participation in technical trainings for non-technical staff.
- Participate actively in departmental and company programs, meetings, and seminars. u. Adhere to company policies and standard operating procedures (SOPs).
Required Qualifications and Experience
- Degree/Diploma in Business Management/Mechanical or related.
- 2 years of experiences in Automotive. Experience in Parts Sales will be an added advantage.
- In-depth knowledge of Auto Parts.
- Excellent customer service skills.
- Good communication skills.
- Computer literate.
Warehouse Assistant
Primary Responsibilities:
- Receive Inventory delivered to the warehouse observing Quality and Quantity as guided by SOP.
- Assign appropriate sections within the warehouse for the physical placement of Inventory and update the System accordingly.
- Prepare inter branch Inventory orders to ensure proper stock holding.
- Monitor stock levels and report on parts that are running low in the warehouse during routine duties.
- Reconcile Inventory against transactions and compare physical quantities with book quantities, initiating necessary adjustments.
- Conduct regular physical inventory counts and reconcile discrepancies.
- Ensure the warehouse is well-arranged to optimize efficiency.
- Make necessary requests to management for support in warehouse operations when required.
- Maintain security of inventory and other asset within the warehouse.
- Ensure cleanliness and tidiness is maintained in the warehouse.
- Analyze stock holding to inform management of appropriate actions regarding stocks.
- Assist in the preparation of management reports on Warehouse Key Performance Indicators (KPIs).
- Perform any other duties assigned by the immediate supervisor.
Required Qualifications and Experience
- Degree/Diploma in Business Management/Mechanical or related.
- 2 years of experiences in Auto Parts Sales, warehouse, inventory control with 2 years in a similar capacity.
- In-depth knowledge of Auto Parts.
- Excellent customer service skills.
- Good communication skills.
- Computer literate.
Regional Parts Sales Representative – Nairobi
Key Responsibilities:
Sales Support.
- Calls, visits, make presentations to existing and prospective customers.
- Maintain existing accounts, obtains orders, and establish new dealerships.
- Prepare work schedules to visit existing or potential sales outlets daily/weekly/monthly.
- Exhibit products and services to existing/potential customers and provide best solutions vs needs. e. Coordinates sales effort with marketing, finance, technical and logistics teams.
- Plan and implement sales strategies with the help of supervisor.
- Responsible for achievement of overall (individual and branch) sales targets (monthly/annual). h. Product and technical knowledge.
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Customer Focus.
- Regular communication with customers to increase customer satisfaction.
- Resolve customer complaints through root cause analysis and giving suitable solutions.
- Preparing reports on customer feedback and market intelligence with recommendations. d. Carry out customer education on importance of using genuine spares.
- Manage dealer visibility through execution of their marketing calendar within company policies.
Debt Management.
- Debt and account management.
- Credit management maintained within company policies.
Business Development.
- Prepare and submit sales activity reports: daily call reports, weekly/monthly work plans and annual territory analysis updates.
- Undertake market analysis through competitor analysis (pricing, products, delivery schedules and merchandising techniques), customer need analysis, opportunity analysis, customer feedback and trends and recommend sales strategies/winning formulas.
- Continuous appraisal and development of the dealer network in the region to increase and sustain sales and profits.
Primary Responsibilities:
- To comply with all Company rules, regulations, policies, procedures, and processes.
- To carry out all other tasks delegated by immediate supervisor, not within the scope of this Job Description, which is deemed to be within the ability of the employee.
Required Qualifications and Experience
- Degree/Diploma in Business Management/Mechanical or related.
- 5 years of experiences in Auto Parts Sales with 2 years in a similar capacity.
- In-depth knowledge of Auto Parts.
- Excellent customer service skills.
- Good communication skills.
- Computer literate.
- Holder of a valid drivers’ license.
Regional Parts Sales Representative – Kisii
Key Responsibilities:
Sales Support.
- Calls, visits, make presentations to existing and prospective customers.
- Maintain existing accounts, obtains orders, and establish new dealerships.
- Prepare work schedules to visit existing or potential sales outlets daily/weekly/monthly.
- Exhibit products and services to existing/potential customers and provide best solutions vs needs. e. Coordinates sales effort with marketing, finance, technical and logistics teams.
- Plan and implement sales strategies with the help of supervisor.
- Responsible for achievement of overall (individual and branch) sales targets (monthly/annual). h. Product and technical knowledge.
Customer Focus.
- Regular communication with customers to increase customer satisfaction.
- Resolve customer complaints through root cause analysis and giving suitable solutions.
- Preparing reports on customer feedback and market intelligence with recommendations. d. Carry out customer education on importance of using genuine spares.
- Manage dealer visibility through execution of their marketing calendar within company policies.
Debt Management.
- Debt and account management.
- Credit management maintained within company policies.
Business Development.
- Prepare and submit sales activity reports: daily call reports, weekly/monthly work plans and annual territory analysis updates.
- Undertake market analysis through competitor analysis (pricing, products, delivery schedules and merchandising techniques), customer need analysis, opportunity analysis, customer feedback and trends and recommend sales strategies/winning formulas.
- Continuous appraisal and development of the dealer network in the region to increase and sustain sales and profits.
Primary Responsibilities:
- To comply with all Company rules, regulations, policies, procedures, and processes.
- To carry out all other tasks delegated by immediate supervisor, not within the scope of this Job Description, which is deemed to be within the ability of the employee.
Required Qualifications and Experience
- Degree/Diploma in Business Management/Mechanical or related.
- 5 years of experiences in Auto Parts Sales with 2 years in a similar capacity.
- In-depth knowledge of Auto Parts.
- Excellent customer service skills.
- Good communication skills.
- Computer literate.
- Holder of a valid drivers’ license.
Regional Parts Sales Representative – Nyeri
Key Responsibilities:
Sales Support.
- Calls, visits, make presentations to existing and prospective customers.
- Maintain existing accounts, obtains orders, and establish new dealerships.
- Prepare work schedules to visit existing or potential sales outlets daily/weekly/monthly.
- Exhibit products and services to existing/potential customers and provide best solutions vs needs. e. Coordinates sales effort with marketing, finance, technical and logistics teams.
- Plan and implement sales strategies with the help of supervisor.
- Responsible for achievement of overall (individual and branch) sales targets (monthly/annual). h. Product and technical knowledge.
Customer Focus.
- Regular communication with customers to increase customer satisfaction.
- Resolve customer complaints through root cause analysis and giving suitable solutions.
- Preparing reports on customer feedback and market intelligence with recommendations. d. Carry out customer education on importance of using genuine spares.
- Manage dealer visibility through execution of their marketing calendar within company policies.
Debt Management.
- Debt and account management.
- Credit management maintained within company policies.
Business Development.
- Prepare and submit sales activity reports: daily call reports, weekly/monthly work plans and annual territory analysis updates.
- Undertake market analysis through competitor analysis (pricing, products, delivery schedules and merchandising techniques), customer need analysis, opportunity analysis, customer feedback and trends and recommend sales strategies/winning formulas.
- Continuous appraisal and development of the dealer network in the region to increase and sustain sales and profits.
Primary Responsibilities:
- To comply with all Company rules, regulations, policies, procedures, and processes.
- To carry out all other tasks delegated by immediate supervisor, not within the scope of this Job Description, which is deemed to be within the ability of the employee.
Required Qualifications and Experience
- Degree/Diploma in Business Management/Mechanical or related.
- 5 years of experiences in Auto Parts Sales with 2 years in a similar capacity.
- In-depth knowledge of Auto Parts.
- Excellent customer service skills.
- Good communication skills.
- Computer literate.
- Holder of a valid drivers’ license.