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Customer Care jobs, Hospitality jobs, Finance jobs, Accounting jobs,
Guest Service Agent
Job Description
- Welcome and assist Guests’ according to Accor Standards.
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
- Be a brand ambassador by providing memorable Guest experiences.
- Ensure prompt, efficient and updated recording of mails, parcels, and messages.
- Personalize the interaction in anyway and engage with Guests as individuals.
- Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.
Qualifications
- Strong verbal and written communication skills
- Excellent time management and organizational skills
- Customer service experience
- Computer skills including Microsoft Office and telephone operating systems
- High school diploma or equivalent
General Accountant
Job Description
- Support the Finance Manager in overseeing daily financial operations, including accounts payable, accounts receivable, payroll, and general ledger activities.
- Assist in the preparation of financial statements, budgets, forecasts, and management reports, ensuring accuracy and timeliness.
- Ensure that the information presented in all reports is accurate and reflects actual business and financial transactions.
- Prepare assigned monthly accounting entries and perform distribution of expenses between departments
- Conduct periodic cash reviews and assist in surprise audits of the hotel’s cash fund.
- Conduct financial analysis to identify trends, variances, and opportunities for cost savings or revenue enhancement.
- Manage cash flow, including monitoring bank balances, reconciling accounts, and ensuring sufficient funds for operational needs.
- Assist in the coordination and preparation of audits, ensuring compliance with internal controls and regulatory requirements.
- Supervise and mentor team, providing guidance and support to ensure efficient and accurate work.
- Review and approve financial transactions, ensuring they comply with company policies and procedures.
- Collaborate with other departments to provide financial insights and support for business decision-making.
- Assist in implementing and maintaining financial systems, processes, and controls to improve efficiency and safeguard assets.
- Stay updated on financial regulations, standards, and best practices, advising management on relevant changes and their impact on the business. Organization of financial administration.
- Have a thorough knowledge of accounting functions and the ability to monitor, correct and demonstrate procedures to hotel quality standards.
- Ensure that all files and reports are properly organised and filed for future reference.
- Perform any other reasonable duties as assigned by the Director of Finance and Finance Manager.
Qualifications
- Bachelors degree in Finance/Accounting or related field.
- CPA certification
- Strong knowledge of accounting principles and financial reporting standards.
- Advanced Microsoft Excel skills, including familiarity with complex formulas, pivot tables, and financial modeling.
- Strong attention to detail and accuracy in financial reporting and analysis.
- Ability to handle multiple tasks and meet tight deadlines with effective time management skills.
- Knowledge of tax regulations and compliance requirements.
- Experience with general ledger management, bank reconciliations, and month-end closing procedures.
- Strong analytical and problem-solving skills to identify discrepancies and suggest improvements.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of audit processes, both internal and external.
- Experience in preparing financial statements, budgets, and forecasts.
- High level of discretion and confidentiality in handling sensitive financial data.
Method of Application
Use the link(s) below to apply on company website.
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