Latest Jobs at Accor

Customer Care jobs, Hospitality jobs, Finance jobs, Accounting jobs,

Guest Service Agent

Job Description

  • Welcome and assist Guests’ according to Accor Standards.
  • Receive each guest call in a professional and friendly manner.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner and exceed guest expectations.
  • Maintain an up-to-date knowledge of the hotel and local services.
  • Maintain an awareness of guest profile through the Opera guest profile system.
  • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  • Take messages for guests and management as per the required standard.
  • Be a brand ambassador by providing memorable Guest experiences.
  • Ensure prompt, efficient and updated recording of mails, parcels, and messages.
  • Personalize the interaction in anyway and engage with Guests as individuals.
  • Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.

Qualifications

  • Strong verbal and written communication skills
  • Excellent time management and organizational skills
  • Customer service experience
  • Computer skills including Microsoft Office and telephone operating systems
  • High school diploma or equivalent

General Accountant

Job Description

  • Support the Finance Manager in overseeing daily financial operations, including accounts payable, accounts receivable, payroll, and general ledger activities.
  • Assist in the preparation of financial statements, budgets, forecasts, and management reports, ensuring accuracy and timeliness.
  • Ensure that the information presented in all reports is accurate and reflects actual business and financial transactions.
  • Prepare assigned monthly accounting entries and perform distribution of expenses between departments
  • Conduct periodic cash reviews and assist in surprise audits of the hotel’s cash fund.
  • Conduct financial analysis to identify trends, variances, and opportunities for cost savings or revenue enhancement.
  • Manage cash flow, including monitoring bank balances, reconciling accounts, and ensuring sufficient funds for operational needs.
  • Assist in the coordination and preparation of audits, ensuring compliance with internal controls and regulatory requirements.
  • Supervise and mentor team, providing guidance and support to ensure efficient and accurate work.
  • Review and approve financial transactions, ensuring they comply with company policies and procedures.
  • Collaborate with other departments to provide financial insights and support for business decision-making.
  • Assist in implementing and maintaining financial systems, processes, and controls to improve efficiency and safeguard assets.
  • Stay updated on financial regulations, standards, and best practices, advising management on relevant changes and their impact on the business. Organization of financial administration.
  • Have a thorough knowledge of accounting functions and the ability to monitor, correct and demonstrate procedures to hotel quality standards.
  • Ensure that all files and reports are properly organised and filed for future reference.
  • Perform any other reasonable duties as assigned by the Director of Finance and Finance Manager.

Qualifications

  • Bachelors degree in Finance/Accounting or related field.
  • CPA certification
  • Strong knowledge of accounting principles and financial reporting standards.
  • Advanced Microsoft Excel skills, including familiarity with complex formulas, pivot tables, and financial modeling.
  • Strong attention to detail and accuracy in financial reporting and analysis.
  • Ability to handle multiple tasks and meet tight deadlines with effective time management skills.
  • Knowledge of tax regulations and compliance requirements.
  • Experience with general ledger management, bank reconciliations, and month-end closing procedures.
  • Strong analytical and problem-solving skills to identify discrepancies and suggest improvements.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Knowledge of audit processes, both internal and external.
  • Experience in preparing financial statements, budgets, and forecasts.
  • High level of discretion and confidentiality in handling sensitive financial data.

Method of Application

Use the link(s) below to apply on company website.

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