Latest Jobs at HF Group

Sales and Marketing jobs, Business Development jobs, Banking jobs

Digital Payments Agent

Principle Accountabilities

  • Selling Tills, Accounts, CTO, loans and deposits mobilization.
  • Sales planning and tracking of daily sales activity and reporting to the Team Leader Payments.
  • Mapping and scoping the business opportunity within the catchments area and its environs and liaising with the Sales Team Leader for sales activations.
  • Making presentations to prospects i.e. individuals, schemes, business owners.
  • Customer interviews and interactions both at the Branch and at their place of work/Business to understand their needs and offer the right products.

Key Competencies and Skills

General Competencies

  • Computer literacy – MS Office Suite
  • Excellent communication skills both oral and written
  • A confident person who is self-driven with strong interpersonal and negotiation skills.
  • A person of integrity and with good negotiation skills.
  • Ability to be an agent of change and Innovation with a strong desire to excel.
  • Ability to deliver set business targets and services with minimum supervision.
  • Flexible and willing to travel on short notice.
  • Age: 20 years – 30 years.

Technical Competencies

  • Strong communication & presentation skills.
  • Strong co-ordination skills.
  • Analytical Skills.
  • Interpersonal skills.
  • Negotiation and Selling Skills.
  • Leadership and management skills is an added advantage.

Minimum Qualifications, Knowledge and Experience

Academic

  • A Degree in a business-related field from a recognized institution.

Experience

  • Minimum one-year sales experience with relevant experience in Customer Service and relationship management.

Lending Products Officer

Principle Accountabilities

Financial

  • Maximize net interest income from the portfolio.
  • Manage and grow the non-funded income line and minimize revenue leakage from lending solutions.
  • Digitize processes to minimize costs
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Strategic Product Planning and Management

  • Work with stakeholders to align with business goals, and create profitability metrics for products.
  • Lead the transition to digital lending product delivery.
  • Monitor market trends and conduct competitive analysis to drive innovation in the online customer journey.
  • Provide ongoing support and training to bank staff on new systems and products.
  • Manage relationships with third-party partners and oversee service-level agreements.
  • Develop and implement the strategy for Digital Lending Products in partnership with key stakeholders.
  • Support the implementation of credit card solution
  • Drive digital lending uptake.

Internal business processes 

  • Conduct quarterly Branch and channel visits to ensure “best practice” is consistently delivered.
  • Develop clear product guides for lending products to ease communication and management of products.
  • Control and periodically check operational risks and workflow
  • Develop robust customer-centric processes that improve the turnaround time of service delivery
  • Drive the system towards service quality standards in an efficient operation where risks are well controlled.
  • Ensure compliance with internal/external regulatory policies, procedures, and guidelines.

Customer Acquisition

  • Establish feedback systems for lending products.
  • Provide feedback on asset product sourcing.
  • Support RM teams’ sales efforts.
  • Review and manage customer portfolio for growth.
  • Develop bank growth strategies.
  • Coordinate marketing and distribution strategies for lending products.

Key Competencies and Skills

Technical Competencies

  • Problem analysis and solving
  • Organizational and planning skills
  • Judgment and decision-making skills
  • Attention to detail
  • Negotiating skills
  • Creativity
  • Writing skills

Behavioural Competencies

  • Communication skills
  • Goal driven and results oriented
  • Customer orientation
  • Presentation skills
  • Interpersonal skills
  • Proactive initiator

Minimum Qualifications, Knowledge and Experience

Education

  •  Bachelor’s Degree

Professional:

  • Training in various Banking operations
  • Training in Various product development and management
  • Training in credit risk policies and processes

Desired work experience:

  • 3 years of experience with at least 2 years’ in product development in a financial service environment.
  • Metrics-driven: Strong analytical and synthesis skills, including the ability to absorb and process large amounts of data into actionable information.
  • Knowledge of marketing principles and practices.
  • Knowledge of business and management principles and practices.
  • Project management skills.
  • Proficient in relevant software applications.

Liability Products Officer

Principle Accountabilities

Financial

  • Manage and grow the non-funded income line and minimize revenue leakage from lending solutions.
  • Digitize processes to minimize costs  
  • Maximize net interest income from the portfolio.

Strategic Product Planning and Management

Product Development & Management:

  • Develop and manage a suite of liability products, ensuring they meet the needs of the bank’s target customer segments.
  • Conduct regular market research to identify emerging trends, customer preferences, and competitor offerings to inform product enhancements and new product development.
  • Work closely with other departments (e.g., marketing, operations, compliance) to design and implement new products, ensuring timely rollouts.
  • Monitor product performance, track KPIs, and recommend product adjustments to optimize revenue, customer acquisition, and retention.

Product Strategy & Planning:

  • Develop short- and long-term strategies for bank liability products, aligned with the bank’s business goals.
  • Conduct financial analysis and forecasting to assess the impact of existing and new products on the bank’s profitability.
  • Work with senior leadership to define product pricing strategies, fee structures, and promotional campaigns.

Customer Experience & Relationship Management:

  • Collaborate with customer service teams to ensure that customers have a positive experience with the bank’s liability products.
  • Handle escalated customer queries related to liability products, ensuring high customer satisfaction levels.
  • Analyze customer feedback and industry trends to continually improve the design and features of liability products.

Internal business processes

  • Conduct quarterly Branch and channel visits to ensure “best practice” is consistently delivered.
  • Develop robust customer-centric processes that improve the turnaround time of service delivery
  • Drive the system towards service quality standards in an efficient operation where risks are well controlled.
  • Ensure that all liability products comply with relevant banking regulations and laws.
  • Stay up to date with regulatory changes and incorporate necessary adjustments to product offerings.
  • Work closely with risk and compliance teams to identify and mitigate risks associated with liability products

Customer Acquisition

  • Collaborate with the sales and branch network teams to promote liability products and provide training on product features, benefits, and processes.
  • Monitor the success of sales campaigns and initiatives for liability products, providing feedback and adjusting strategies as necessary.
  • Help identify cross-selling and upselling opportunities to increase customer engagement and product adoption.
  • Establish feedback Deposit products.
  • Review and manage customer portfolio for growth

Key Competencies and Skills

Technical Competencies

  • Problem analysis and solving
  • Organizational and planning skills
  • Judgment and decision-making skills
  • Attention to detail
  • Negotiating skills
  • Creativity
  • Writing skills

Behavioural Competencies

  • Communication skills
  • Goal-driven and results-oriented
  • Customer orientation
  • Presentation skills
  • Interpersonal skills
  • Proactive initiator

Minimum Qualifications, Knowledge and Experience

Academic:

  • Bachelor’s Degree

Professional:

  • Training in various Banking operations
  • Training in Various product development and management

Desired work experience:

  • 3 years of experience with at least 2 years’ in product development in a financial service environment.
  • Metrics-driven: Strong analytical and synthesis skills, including the ability to absorb and process large amounts of data into actionable information.
  • Knowledge of marketing principles and practices
  • Knowledge of business and management principles and practices
  • Project management skills
  • Proficient in relevant software applications

Method of Application

Use the link(s) below to apply on company website.

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