Sales, Marketing, Retail, Business Development, Administration, Secretarial,
Business Development Officer
- The Business Development Officer will be responsible for Pitching to SMEs and dealers & provide on-the-ground support and escalation during the post and onboarding process.
Responsibilities
Business
- Pitch to SMEs and dealers under Retail finance/supplier finance programs supported by our Anchor clients.
- On-board new spokes under Distributor Finance and Supplier Finance program, including
- Coordinating with operations team for SME limit set ups.
- Provide on-the-ground support and escalation during post and on boarding process.
- Build relationships with decision makers of the client base and manage the on-boarding relationship proactively.
- Work closely with the Front Office and potentially direct with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence.
- Leverage in-house technology to record client information.
- Work with the on-boarding operations team to ensure all pre and post account setups are completed accurately and in a timely manner.
General
- Engage clients throughout process, ensuring seamless delivery and client experience.
- Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Adheres to first time right principles.
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
- Ensure all clients are completely set up to trade from a regulatory standpoint to meet all internal requirements, CRB Checks.
- Undertake ad-hoc duties and when delegated by Line Manager
Risk Management
- Awareness and understanding of the regulatory framework in which the company operates, and the regulatory requirements and expectations relevant to the role remit.
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.
Governance
- Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements.
- Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
- Highlight significant issues/errors to team leader.
- Regulatory & Business conduct
- Display exemplary conduct and live by the Company’s Valued Behaviours and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the company’s Code of Conduct.
- Achieve the outcomes set out in the Company’s Conduct Principles: Financial Crime Prevention; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Qualification & Experience
Qualifications/ Education:
- Strong sales and interpersonal skills.
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
- Ability to positively engage and build rapport with clients.
- Strong writing and presenting skills in English.
- Problem solver looks for solutions and finds ways to progress despite blockages.
- Has a clear understanding of the client needs being serviced.
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines.
- A team player with good interpersonal skills
- Diploma level.
- Knowledge of Client Onboarding and Regulations is a plus
Qualified candidates are advised to share updated CVs to recruiter@reedsafricaconsult.com by 9th December 2023 indicating “Business Development Officer and Region” as the subject of the email
Level Two Technical Support Agent/Systems Admin
- Our client is looking for a Level Two Technical Support Specialist who will play a crucial role in providing advanced technical assistance and support to customers and internal teams. This position involves in-depth technical knowledge excellent problem-solving skills and outstanding customer service. The Level Two Technical Support Specialist works closely with Level One Support as well as other departments to resolve complex technical issues efficiently.
Responsibilities
- Deployment and Management of Virtual Machines (VMs)
- Execute the deployment and ongoing management of virtual machines to meet organizational requirements.
- Ensure the optimal performance and security of virtualized environments.
Support for Microsoft Azure and AWS (Levels 1 and 2)
- Provide assistance and expertise in navigating and troubleshooting issues related to Microsoft Azure and AWS platforms.
- Collaborate with Level One support to ensure seamless customer experiences.
Configuration and Management of Virtual Networks, Subnets, and VPN Connections in Azure
- Configure and manage virtual networks, subnets, and VPN connections in Microsoft Azure.
- Optimize network configurations for performance and security.
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Azure Storage Solutions
- Implement and manage Azure storage solutions, ensuring data integrity and accessibility.
- Troubleshoot storage-related issues effectively.
Server Management and Maintenance
- Perform server management tasks, including patching, system updates, and optimization for enhanced performance.
- Proactively address potential system issues to prevent disruptions.
Advanced Technical Support
- Provide expert technical assistance for escalated issues from Level One support.
- Investigate and resolve complex hardware and software issues, including networking problems and system errors.
Remote Assistance and Troubleshooting
- Utilize remote assistance tools to guide customers through troubleshooting steps or resolve issues directly.
- Offer support to clients via phone and online tools, using remote control software as needed.
Desktop, Network, and Server Troubleshooting:
- Diagnose and troubleshoot issues related to desktops, networks, and servers.
- Develop and implement effective solutions to address technical challenges promptly.
Service Delivery Management
- Effectively manage service delivery in adherence to client Service Level Agreements (SLAs).
- Communicate proactively with clients to ensure expectations are met or exceeded.
Qualification & Experience
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2 years of proven experience in a technical support role, with a focus on Level Two support.
- Certifications in relevant technologies (e.g., Microsoft Azure, AWS) are a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team and independently when required.
Qualified candidates are advised to share updated CVs to operations@reedsafricaconsult.com by 8th December 2023 indicating as the subject of the email
Deadline 2023-12-08