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Sales Support Specialist
DHL Global Forwarding Kenya has an opening for a Sales Support Specialist where you will provide office support to the Sales Department. Join us now in connecting people and improving lives.
In this Sales Support Specialist position
- You will be answering customer general inquiries.
- You will generate by acquiring lists of prospects (potential customers) across all customer segments.
- You will qualify prospects (as prioritized by Sales Steering/Performance Teams) on their type/ nature of business, contact data and size of customer needs (products used, volumes, key lanes, regions) to identify their revenue potential.
- You will capture call information and enters qualification results in the iSell to generate notifications to lead originators/Sales organization.
- You will clean lead lists and data with provided captured information in iSell.
- You will be compiling a daily list of qualified sales leads, delegating leads in Isell to the sales department (BDM, KAMS, Field Sales, Telesales) and providing sales data.
- You will conduct campaign calls to prospects customers not assigned to a Salesperson.
- You will coordinate and adapt Local, Global, Regional market communication plan to support country Sales objectives.
- You will be developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools.
- You will monitor and report back on Sales Departments KPI’s and attends to the PD Board.
- You will be performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- You will be preparing business reviews.
- You will be preparing estimates costings and rate proposals and proposal writing.
- You will be preparing Sales reports e.g., Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers.
- You will provide administrative support and follow-up on matters arising.
- You will be scheduling customer meetings and conferences.
- You will be supporting the customer contract by preparing customer documents.
- You will be supporting the customer planning and implementation process.
Now, here’s what we need from you
- Bachelor’s Degree or equivalent experience/qualification
- Minimum 1-3 years’ experience in a Forwarding/Clearing Industry
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Field Sales Specialist
In this Field Sales Specialist position
- You will implement field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
- You will deliver sales objectives and revenue growth for a defined geographic region, product line or market segment.
- You will secure new business and build on existing core business through repeat orders.
- You will answer inquiries, resolve problems, promote, and sell products/ services.
- You will identify and contact prospective customers and build relationships to generate future sales and repeat business.
- You will check and understand type and size of customer requirements and suggest products/ service/ alternative products/ services.
- You will develop and deliver sales bids, presentations, proposals, and conduct product demonstrations to customers.
- You will follow up and pursue prospects, conduct discussions on terms of sale and close business by connecting a customer need with a DHL solution and highlighting the value it may create for the customer.
- You will introduce products and promotions to customers and deploy marketing campaigns as appropriate.
- You will build rapport and trust with customers by being informed about their business and market.
- You will coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention You will give feedback to each team member to ensure constant alignment with Country, Regional and Global goals.
- You will support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer, and introducing additional services to the customer.
- You will identify problems that may not be clear in own area of authority and modify work methods accordingly.
- You will convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.
- You will provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.
- You will convince other subject matter experts to accept new concepts, practices, and approaches.
- You will build strong, trusting cross-functional relationships with DPDHL managers.
- You will understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
- You will provide technical guidance to line managers and employees.
Now, here’s what we need from you
- Bachelor’s Degree in related field
- 6 years’ experience or more
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary.